From Superbuy CEO: 12th Anniversary Service Upgrades & Commitment

Announcement Regarding Superbuy's 12th Anniversary Comprehensive Service Upgrade,

and Commitment to Service Impact During the Upgrade Period

--From Superbuy's Founder & CEO

Dear Valued Superbuy Customers: This is Gong Haixing the Founder and Chief Executive Officer of Superbuy. First and foremost, I would like to express my sincere gratitude to all of you for the trust and support you have given Superbuy over the years. It means a great deal to us. Several months ago, due to market changes, a substantial number of customers were seeking reliable and stable proxy shopping services. Thanks to our leading reputation built over the past 12 years, Superbuy became the choice for many customers, resulting in a significant increase in our business volume. To accommodate this, we upgraded our warehousing capabilities in July, including expanding our warehouse space and increasing our workforce, to ensure a stable, top-tier service experience for everyone. Due to the positive experience and steady reputation from the previous upgrade, we continue to see a large influx of customers choosing to join Superbuy, bringing in more business volume. Therefore, starting in August, we have been planning another round of warehouse service upgrades, as well as Superbuy's most comprehensive service upgrade in 12 years, which includes: • Another significant increase in warehouse space • Introduction of automated equipment and processes • Streamlining of order and logistics experiences • Optimization of after-sales processes and enhanced service friendliness • Clearly defined service standards and commitments, with proactive compensation for any shortfalls Through this upgrade, Superbuy will not only provide faster and more stable warehousing services but also simplify the ordering and after-sales experiences, while guaranteeing service delivery, allowing our customers to experience a substantial leap in service quality. To achieve this goal, we will be investing heavily in hardware, software, and personnel to bring more tangible benefits to our customers. This comprehensive upgrade will be completed by mid-September. However, due to the need to relocate goods and debug equipment, some services such as Shipping Expert, inbound, and outbound may experience temporary disruptions during the upgrade period. We sincerely apologize for this inconvenience. As compensation, we will provide a full refund of service fees for affected Shipping Expert orders and offer a ¥30 shipping coupon with no minimum purchase requirement. For orders affected by warehouse delays, we will also provide a ¥30 no-minimum shipping coupon per order and reasonably compensate for any other losses to minimize the short-term impact on our customers. We will contact each affected customer to arrange specific compensation details, so please stay tuned for notifications from our team. Superbuy is committed to providing the most outstanding and considerate service experience in the industry, as a way to express our gratitude for your support. If you have any questions or concerns about our services, please feel free to contact our customer care team at [email protected]. If you are not satisfied with the team's response, you are also welcome to contact me directly at [email protected]. Looking ahead, the entire Superbuy team will continue to uphold our industry-leading service excellence and "customer-first" philosophy, always listening to your feedback and critiques, constantly reflecting, and improving to deliver the best proxy shopping experience for customers worldwide. Thank you again for your understanding and support. Wishing you a pleasant shopping experience! Gong Haixing Founder and CEO Superbuy

👌

awesome!

ty guys!!

Wow, how many people are working at the warehouse?

stvolec replied at 2024-9-9 17:50 👌

👌

awesome

perfect

cemyusuf97 replied at 2024-9-12 15:17 perfect

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