Urgent Power Outage Notice for South China Warehouse - July 26

Dear Superbuy Users, On July 26, 2024, the industrial park where Superbuy's Guangdong warehouse is located experienced an unexpected power outage due to an electrical system failure. This has temporarily halted all warehouse operations, causing short-term delays in our services. The property management team is currently working to repair the power system. However, we haven't received a confirmed restoration time yet. We're closely monitoring the situation and will resume warehouse operations as soon as power is restored, doing our best to minimize the impact of this outage. We sincerely apologize for any inconvenience this may cause you. We appreciate your patience and trust during this time. If you have any questions or concerns, please don't hesitate to reach out to our online customer service or email us at care@superbuy.com. Superbuy Team July 26, 2024 Updates: Resumption of Operations at Guangdong Warehouse on July 28th>

Kelsey 发表于 2024-7-28 12:29 Could you please give an update regarding this matter? I have 4 packages that have arrived but no ch ...

Thank you for your support and patience!!! The warehouse team has initiated warehousing operation process upon learning of the power restoration this morning. We are doing our utmost to minimize any inconvenience the power outage may have caused you and to restore our service efficiency as soon as possible. More details: Resumption of Operations at Guangdong Warehouse on July 28th

better get a GOOD coupon for shipping our parcels for the delays 🤦‍♂️

This is the worst timing ever…

When is it approximatly expected to be operational again?

Bruh, just copped a haul

Bruh, just copped a haul

When is it approximatly expected to be operational again?

This is the worst timing ever…

Does enyone know why that if i ordered a product then it is in refund out of nowhere

better get a GOOD coupon for shipping our parcels for the delays 🤦‍♂️

alikplay981 replied at 2024-7-26 21:01 Does enyone know why that if i ordered a product then it is in refund out of nowhere

popular brand probaly

why now

my haul just got picked up by the warehouse thank god

Nooo!! I just bought something 😣

alikplay981 replied at 2024-7-26 21:01 Does enyone know why that if i ordered a product then it is in refund out of nowhere

Yeah man, same happened to me...

does anyone know when will be back?

Sorry to hear this, hope everything will be fixed soon. On a side note, any idea of when the search function will be back? It still gives "We apologize for the inconvenience, but we are unable to display products due to policy restrictions. Thank you for your understanding."

Damn, my parcel was supposed to be delivered on that day, and has been denied. I hope everything will be okay for the second delivery, and that it doesn’t get damaged due to this failure.

Dear Superbuy  team . can you advise to all of us the statues please. wen will all be back ? thank you.  

Oh my god. This is terrible. I hope this will not affect any of the purchasing as well as receiving of order parcels. Would appreciate if Superbuy can update us promptly the status and get the warehouse operation back as soon as possible. Else we expected compensation from your end. Thank you.

Can you please stop the "free storage" countdown and the "overdue storage" countdown while the warehouse is down please?

We need an update

Boyyy better give us 20% off shipping for this

dang i just order a cool but plug too fudgeeeeee..