Notice on Handling Parcels Returned via Hong Kong DHL-A (Small) / (Heavy)

Dear users, As per the logistics provider, despite being accurately declared, some parcels sent via Hong Kong DHL-A (Small) / (Heavy) are still returned by Hong Kong DHL. The details are as follows: As Hong Kong DHL continues to crack down on undervalued parcels, nearly 1% - 3% of those sent via the above 2 lines are considered undervalued and required to be returned. If you send parcels via these 2 lines to any country, please enter the declared value accurately, so as to minimize the risk of parcel return. We offer 3 options if your parcel is considered undervalued and returned by Hong Kong DHL: 1. Return it to the logistics provider’s warehouse and send it again via the same line, with you providing proof of transaction (such as purchase link or screenshot of payment). As any re-sent parcel is still likely to be considered undervalued by Hong Kong DHL, we suggest that you contact our customer service to properly increase the declared value, e.g. adding the freight on the invoice (it will be part of the total declared value). Please note that the final declared value will serve as the basis for taxes levied by customs of the destination country. Charges involved: Handling fee of RMB100 / parcel and pick-up fee of RMB100 / parcel paid to the logistics provider. 2. Return it to our Hong Kong Warehouse and send it again via another line. Charges involved: Pick-up fee of RMB100 / parcel, handling fee of RMB100 / parcel (by SF Express), and delivery fee (subject to SF Express) paid to the logistics provider. 3. Ask the logistics provider to destroy the parcel. Charges involved: Pick-up fee of RMB100 / parcel paid to the logistics provider. We apologize for the inconvenience. If you have any questions, just contact our online customer service. Thank you! Lines involve: Hong Kong DHL-A (Small), Hong Kong DHL-A (Heavy) Superbuy Team Mar. 12, 2021