Notice on Adjustment of Some Logistics Routes

Dear users, Greetings! Upon notice from logistics providers, due to flight cancellations as well as enhanced epidemic prevention and control measures implemented by destination countries caused by COVID-19, the operation of parcel transfer has been greatly impacted. Given this, some adjustment will be made to the following logistics routes as of today:

Parcels that have been shipped to the above countries while not being scheduled for air transport yet may be returned to our warehouse. Please pay attention to your inbox messages and resubmit your parcel with other logistics routes in case of return. Once these routes are available again, we will let you know immediately. We apologize for any inconvenience caused! Thanks for your understanding and support! Superbuy Team 9 May, 2020

Thanks for the info.

good to know

Thank you for the information! I notice that the parcel submission page may have a bug: I try to send a 15kg package to Italy through tax-free line and it shows an error "Over weight(20000g);No rate quote of this route ". I tried more times but it works only for parcels less than 10kg.

firukun 发表于 2020-4-13 06:29 Thank you for the information! I notice that the parcel submission page may have a bug: I try to sen ...

Dear customer, thank you very much for your feedback. We tried to submit the package over 15KG again, it can be submitted normally, and no restrictions are found to pop up. Tax-Free Line weight limit is 20KG, as long as it does not exceed this weight. At the same time, This line calculates fees according to the greater of the two weights: actual weight or volume weight. Therefore, the volume weight cannot exceed 20KG.Thank you for your trust in superbuy, if you have any questions, please feel free to contact us. Wish you a happy life!

小小编 replied at 2020-4-14 10:24 Dear customer, thank you very much for your feedback. We tried to submit the package over 15KG aga ...

Thank you, dear! I did not notice the introduction of the volumetric weight, because of this I was confused. Now it's clear =)

how can we ship mask to usa??

diego.tec95 发表于 2020-4-28 14:27 how can we ship mask to usa??

Thank you for choosing superbuy. You can try to choose EMS or EUB. But there is a risk of being seized by the customs, returned or even confiscated.  thank you for your understanding and support! if you have any other question please feel free to contact us by initiating a parcel enquiry, we will try our best to help you. How to initiate a parcel enquiry? For PC users: Click user avatar-> My Superbuy -> Parcel Details (of the parcel in question) -> Problem Consulting

well

Is there any way to send products containing batteries to UK? I tried and there is no available couriers.

materloon 发表于 2020-5-10 01:51 Is there any way to send products containing batteries to UK? I tried and there is no available cour ...

Dear customer.Thank you for choosing superbuy. Due to flight reduction or cancellation .Logistics companies temporarily do not send products containing batteries to UK. thank you for your understanding and support! if you have any other question please feel free to contact us by initiating a parcel enquiry, we will try our best to help you. How to initiate a parcel enquiry? For PC users: Click user avatar-> My Superbuy -> Parcel Details (of the parcel in question) -> Problem Consulting

物流部_jack replied at 2020-5-12 11:44 Dear customer.Thank you for choosing superbuy. Due to flight reduction or cancellation .Logistics  ...

Will they also not send batteries to the Netherlands / to another place in Europe currently due to reduction or cancellation of flights?