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【公告】关于部分物流路线调整的通知
Post time 2020-3-19 18:59:38 | Last replied 2020-3-23 15:28:43 | From China 楼主
尊敬的用户,
您好
接物流商通知,受新冠肺炎影响,航班减少以及目的国采取防疫管制措施,较大程度的影响了包裹的正常转运。即日起部分物流路线需要调整,详细如下:

1. 巴林DHL路线自3月19日起暂停揽收发往美国、加拿大、墨西哥、阿联酋、阿曼,共5个国家的包裹。
2. IE路线自3月19日起暂停揽收发往菲律宾的包裹。
3. IE-MG路线自3月19日起暂停揽收发往菲律宾、马来西亚、新加坡,共3个国家的包裹。
4.特惠线和包税专线自3月19日起暂停揽收含有食品的包裹。如寄送食品,请您提交EMS或者EUB路线。
5.香港DHL和顺丰普货路线自3月20日起暂停揽收发往菲律宾的包裹。
如您的包裹属于上述情况,已经发货但是尚未安排航班承运,则有可能会被退回我司仓库。请您关注站内信通知,如包裹被退回,请重新提交其他物流路线。路线一旦恢复可用,我们将另行通知。由此给您带来的不便,敬请谅解,感谢您的理解与支持!

superbuy团队
2020.3.19


   
Notice on Adjustment of Some Logistics Routes


Dear users,
Greetings!
Upon notice from logistics providers, due to flight cancellations as well as enhanced epidemic prevention and control measures implemented by destination countries caused by the COVID-19 pandemic, the operation of parcel transfer has been greatly impacted. Given this, some adjustment will be made to the following logistics routes as of today:

1. DHL(Bahrain): parcels shipped to 5 countries including the United States, Canada, Mexico, the United Arab Emirates and Oman will not be collected starting 19 Mar.

2. IE: parcels shipped to the Philippines will not be collected starting 19 Mar.

3. IE-MG: parcels shipped to 3 countries including Philippines, Malaysia and Singapore will not be collected starting 19 Mar.

4. Preferential Line and Tax-Free Line: parcels containing food will not be collected starting 19 Mar. If you want to send such parcel, please select EMS or EUB routes.

5. Hong Kong DHL & SF Logistics General Service: parcels shipped to the Philippines will not be collected starting 20 Mar.

Parcels that have been shipped to the above countries while not being scheduled for air transport yet will be returned to our warehouse. Please pay attention to your inbox messages and resubmit your parcel with other logistics routes in case of return. Once these routes are available again, we will let you know immediately.
We apologize for any inconvenience caused! Thank you for your understanding and support!


Superbuy Team
19 Mar., 2020
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Post time 2020-3-20 21:27:50 沙发
我有食品想要寄往英国,但是什么线也选择不了好吗  超过时间退不了 又有保质期 唉 什么时候会恢复啊啊啊 我还有邮费优惠卷4月到期
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Post time 2020-3-23 15:28:43 板凳
iamcake 发表于 2020-3-20 21:27 我有食品想要寄往英国,但是什么线也选择不了好吗  超过时间退不了 又有保质期 唉 什么时候会恢复啊啊啊 我 ...
尊敬的客户,您好,我是客户关怀专家Fay,感谢您的反馈,非常抱歉给您带来不好的体验。因为疫情属于突发性不可抗力因素,暂时无法确认相应的运输线路的恢复时间,因此给您带来的不便,敬请谅解。关于您说的食品没有可选线路的问题,辛苦您提供一下您的订单号,方便我们和物流商具体的核实是否可选的线路。感谢您对superbuy的信任,期待您的回复,祝您生活愉快!
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