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Parcel Delays, Shipping Cost Hikes, Extended Service Timeliness due to COVID-19 Pandemic
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Post time 2020-2-24 16:23:24 | Last replied 2020-10-6 14:20:49 | From China 楼主
Dear users,
Greetings!
Upon notice from logistics providers, due to the COVID-19 pandemic across the world, all logistics routes are affected to some extent. Please be kindly informed of the following, and make preparations in advance. In case of any changes, we may not be able to notify you in time:
1. Transit time may see extensive 【Delays】
Due to insufficient manpower, flight reductions, enhanced epidemic prevention and control measures in destination countries as well as natural disasters overseas (e.g. storm), parcels shipped via multiple logistics routes with short transit time before (e.g. Mainland China DHL and Hong Kong DHL) may be delayed. With traffic restrictions still enforced across China, the shipping timeliness of sellers may be extended, and parcels shipped to Hubei Province are not accepted by logistics providers for the time being! We apologize for the inconvenience caused!

2. Shipping cost may see significant 【Hikes】
Given that some international routes may be affected due to the COVID-19 pandemic, the logistics providers will increase the shipping cost in response. Please be kindly informed of this.
3. For epidemic protective equipment, please【Choose Logistics Routes Carefully】
As China Customs has strengthened the inspection and control of epidemic protective products, we suggest you to avoid the following routes: Hong Kong DHL, Heavy Cargo Standard Express, Mainland China DHL, Wuhan DHL, Canada DHL, IE, IE-MG, Superbuy Economic Line, Heavy Cargo Air Express, Ocean Carriage, India Express, Australia E-Packet (By Sea)

4. Subject to the situation of third parties, the timeliness of all our other services may be【Extended】
We will keep close contact with logistics providers and do whatever it takes to make sure you can receive your parcel ASAP. We apologize for the inconvenience caused! Thank you for your understanding and support!



Logistics RoutesLatest StatusAffected Countries/RegionsPrice Adjustments Applicable Countries/Regions Updated onLogistics PerformanceNoticeNotified by
EQ Preferential LineSevere DelaysCanada, USA, Australia Effective as of 10 July Canada23 June, 2020 53% of parcels signed in June were delivered within expected transit time; parcels sent to Canada and the US saw severe delays due to longer scheduling of domestic flights /Logistics Provider
Tax-Free LineSevere DelaysAll countries where this route is available/// Severe delays occurred in June due to longer scheduling of domestic flights, and only 23% of parcels signed were  delivered within expected transit time/Logistics Provider
IETransit time is up to standard/Effective as of 10 JulyClick to view details/ 90% of parcels signed in June were delivered within expected transit time; some parcels have not been signed yet/Logistics Provider
IE-MGTransit time is up to standard/ Effective as of 10 JulyClick to view details/ 80% of parcels signed in June were delivered within expected transit time; up to standardDue to lockdown caused by the epidemic, parcel delivery to Cebu, Philipines has been suspended until further notice (07/01/2020)Logistics Provider
Ocean CarriageTransit time is up to standard/Effective as of 10 JulySingapore/ 37% of parcels signed in June were delivered within expected transit time; some parcels have not been signed yet, none of which is seeing extended transit time/Logistics Provider
Heavy Cargo Air ExpressTransit time is up to standard/ Effective as of 10 July Malaysia, Singapore/ 100% of parcels signed in June were delivered within expected transit time/Logistics Provider
India ExpressTransit time is up to standard////Transit time is up to standard in June/Logistics Provider
Korea ExpressA maximum of 2 categories can be included in each parcel (only one product per category)South KoreaEffective as of 10 JulySouth Korea/ 75% of parcels sent in May have been signedModification of billing method: parcels will be billed based on 【the greater of the actual weight and volume weight】, instead of 【only actual weight】. Volume weight = length * width * height (CM) / 6,000Logistics Provider
Hong Kong DHL///// 98.76% of parcels sent in May have been signed; Transit time extends for 6-7 days lately due to the epidemic, Dragon Boat Festival and 1st July celebrations in Hong Kong Upon notice from Hong Kong DHL, given that the customs authorities of Spain and France have conducted strict inspections on parcels with low declared value, all parcels sent to these two countries need to be accompanied with proof of transaction value, or they are likely to be returned (the relevant fees will be borne by the sender). Suspension of shipment to IndiaLogistics Provider
Heavy Cargo Standard Express///// 97.02% of parcels sent in May have been signedCollection of parcels sent to Kuwait has resumed, and DHL has resumed services for parcels sent to Saudi Arabia, but products with built-in batteries will not be accepted.Logistics Provider
Mainland China DHL//Effective as of 10 JulyUK, Germany28 June, 2020Transit time is up to standard in JuneProducts with batteries will not be accepted. In case of toys with dry batteries (button batteries), the dry batteries should be taken out before shipping. Mobilephones will not be accepted. Suspension of shipment to India as of 28 Junehttp://bbs.superbuy.com/forum.php?mod=viewthread&tid=422730&page=1&extra=#pid711844
///Effective as of 10 JulyClick to view details//
Document Route/PhilippinesEffective as of 10 JulyHong Kong, Macao, Taiwan (China)/Parcel quantity is strictly limited with backlog of parcels seen in Huizhou Warehouse/http://bbs.superbuy.com/forum.php?mod=viewthread&tid=447480&extra=
SF Express (HK)/////Extended transit time with serious delaysStarting 5 June, 2020, SF parcels sent to the US may be impacted in terms of transit time and delivery area due to some regulations implemented locally, which may lead to delivery delays, and risks like parcel loss and damage during the last-mile delivery. We suggest that you figure out the risks before sending any parcel. If you still want to send parcels to the US, we will not be liable for compensation if your parcel is lost, damaged or delayed. We apologize for any inconvenience and thanks for your understanding! Suspension of shipment to IndiaLogistics Provider
SF Third Day Delivery//Effective as of 10 JulyClick to view details/ 100% of parcels sent in May have been signed, with an average transit time of 2 days //
SF (Formerly PostNL) Air Mail (small)//Effective as of 10 JulyClick to view details/ 100% of parcels sent in May have been signed, with an average transit time of 2 days //
SF Logistics General Service//Effective as of 10 JulyClick to view details/ 70.8% of parcels sent in May have been signed, with an average transit time of 23 days//
DHL Ecommerce//Effective as of 10 JulyClick to view details/ 100% of parcels sent in May have been signed, with an average transit time of 9.5 daysFor parcels sent after March, no compensation will be made in case of any loss.Logistics Provider
EMS/US, CanadaEffective as of 10 JulyClick to view details23 June, 2020 Transit time significantly extended. 83.5% of parcels sent in May have been signed, with an average transit time of 28.5 days1.Backlog occurs for parcels sent from March to May, with 9.67%, 20% and 30% of them not signed respectively; transit time will be extended, with an extension of 2-3 months expected for SAL and EUB, and an extension of 1-2 months expected for EMS. The extension varies depending on different regions and is subject to the actual time when the parcel arrives; 2.Suspension of shipment to India 3.Collection and delivery of parcels sent to Oman and Peru via China Post Registered Air Mail and EUB has suspended as of 5 July  Logistics Provider
SAL//Effective as of 10 JulyClick to view details23 June, 2020 90% of parcels sent in May have been signed/Logistics Provider
EUB//Effective as of 10 JulyClick to view details23 June, 2020 20% of parcels sent in May have been signed/Logistics Provider
China Post Registered Air Mail//Effective as of 10 JulyHong Kong23 June, 2020 80% of parcels sent in May have been signed/Logistics Provider
HK Standard Express//Effective as of 10 JulyThailand23 June, 2020 31.5% of parcels sent in May have been signed/Logistics Provider
Thailand Line//Effective as of 10 JulyClick to view details/ 95% of parcels sent in May have been signed/Logistics Provider
Wuhan EMS/US, Canada, Australia/// Transit time is up to standard in May/Logistics Provider
Indonesia Line///// 91% of parcels sent in May have been signed, with an average transit time of 25 days. One shipment sent to the US is currently in transit via ocean transport. Suspension of shipment to IndiaLogistics Provider
General Cargo Line//Effective as of 10 JulyUSA/12% of parcels sent in May have been delivered within expected transit time. Warehouse overcapacity and manpower shortage led to serious delays. USPS/FEDX (the local couriers) did not pick up and deliver the parcels. This route is suspended currently./Logistics Provider
General Cargo Line (small)/////13% of parcels sent in May have been delivered within expected transit time. Warehouse overcapacity and manpower shortage led to serious delays. USPS/FEDX (the local couriers) did not pick up and deliver the parcels. This route is suspended currently./Logistics Provider
Australia Line/////Service Suspended/Logistics Provider
Zealand Line/////Service Suspended/Logistics Provider
Canada Tax-Free Line//Effective as of 10 JulyAustralia/Service suspended as of 4 April for all countries where this route is available/Logistics Provider
Australia E-Packet (By Sea)//Effective as of 10 JulyAustralia/Service Suspended/Logistics Provider
Superbuy Australia Air/////Service Suspended/Logistics Provider
ARAMEX Express/////Service suspended as of 10 April for all countries where this route is available/Logistics Provider
UBI Line////7 April, 2020Extended transit time with serious delaysService SuspendedLogistics Provider
Superbuy Team
17 Mar., 2020

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Post time 2020-2-25 19:50:28 沙发
Thanks for the info.
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Post time 2020-3-13 23:08:26 板凳
Thank you for the update
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Post time 2020-3-29 02:44:28 地板
hi it is possible to connect my taobao account ?
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Post time 2020-3-29 02:47:31 5#
thanks for letting me know
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Post time 2020-3-30 19:32:38 6#
roberto.evoke 发表于 2020-3-29 02:44 hi it is possible to connect my taobao account ?
Dear customer, this is Mona, the customer care expert. Thanks for your feedback. Did you mean to apply for an account on taobao? Or did you want to contact the seller on taobao? You could tell us your specific ideas and we will do our best to help you. If there are any other questions, please feel free to contact us,Have a nice day!
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Post time 2020-3-30 22:38:22 7#
thank you for the update
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Post time 2020-4-1 04:15:08 8#
thanks for the info
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Post time 2020-4-8 02:44:22 9#
thanks for the info
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Post time 2020-4-12 19:22:21 10#
Thank you for the update
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Post time 2020-4-14 14:46:56 11#
Please throw away my purchased items, I no longer need them. Please don't continue store it, I won't pay the extra storage fee.
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Post time 2020-4-15 10:21:49 12#
Are you able to ship to Australia?
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Post time 2020-4-15 16:33:34 13#
JWL00001 发表于 2020-4-14 14:46 Please throw away my purchased items, I no longer need them. Please don't continue store it, I won't ...
Dear Sir / Madam, Thanks for your feedback, as we cannot find the corresponding order you said at the moment. You could provide us with the corresponding order number starting with DI to help you further. Please feel free to contact us . Thank you for your continued support, if you have any other questions please feel free to contact us, thank you.
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Post time 2020-4-15 16:53:57 14#
Iris-Iris 发表于 2020-4-15 10:21 Are you able to ship to Australia?
Dear Sir / Madam, Thanks for your feedback, Regarding whether the item can be mailed to Australia, you could enter the package details to inquire at the link below. https://www.superbuy.com/en/page/query/freight/ Or you could provide us with the link of the product that needs to be mailed, so that we can help you further verify, thank you. Thank you for your continued support, if you have any other questions please feel free to contact us, thank you.
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Post time 2020-4-16 21:10:41 From the mobile phone 15#

Parcel Delays, Shipping Cost Hikes, Extended Service Timeliness due to COVID-19 Pandemic

how long will the free storage period be? my purchase is reaching the 90 day limit because i am waiting for ie-post to resume operations again before requesting for delivery
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Post time 2020-4-17 11:01:17 16#
DI20541109781拆分商品-Powerful clothes sticky hair remover dust brush hair remover clothes hair removal brush hair removal brush electrostatic brush hair removal brush
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Post time 2020-4-17 11:02:04 17#
DI20541109781拆分商品-Powerful clothes sticky hair remover dust brush hair remover clothes hair removal brush hair removal brush electrostatic brush hair removal brush 这个订单怎么还没进仓库啊?
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Post time 2020-4-17 14:38:27 18#
my order is stuck, the payment is transffered to a Australia bank account as superbuy have requested. i have called my bank and they have confirm the payment is been tranferred to the aud bank account. can you clear my payment for the orders? thanks Order No:DO20541063166 DO20541063165 DO20541063164 DO20541063163 DO20541063162 DO20541063161 DO20541063160 DO20541063159 DO20541063158
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Post time 2020-4-17 15:39:45 19#
abby_lavilla replied at 2020-4-16 21:10 how long will the free storage period be? my purchase is reaching the 90 day limit because i am wait ...
Hello. This is Lori,customer service. The storage period of Shopping Agent parcels is 180 days (about 6 months), calculated from the order status of "stock in". The free storage period is 90 days. After the 90-day free storage period ends, Superbuy will charge you a storage fee of CN¥0.1 per DI per day. If you have not submitted parcel delivery order after 150 days, we will send you a reminder. If you still have not submitted parcel delivery order or offered no feedback after 180 days, the items will be automatically deem abandoned and processed as overdue (in this case, Superbuy will have the ownership of it). For your order which is reaching 90days due to shipping line problem,this is special case, please kindly contact our online customer service, better send us email service@superbuy.com  . Then we will further help you. Have a nice day~
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Post time 2020-4-17 15:44:21 20#
4w1 replied at 2020-4-17 11:02 DI20541109781拆分商品-Powerful clothes sticky hair remover dust brush hair remover clothes hair remo ...
您好,我是客服Lori。 我帮您查询到这个订单卖家是分开发货的, 同时查询到您已经联系了在线客服表示没发的话那就不要了,退款。 我们已经通知采购联系卖家询问卖家是否已经发货并会在订单咨询中回复您。一般您在24小时内会在订单咨询中收到回复。 有什么问题随时联系,祝您生活愉快~
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