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Parcel Delays, Shipping Cost Hikes, Extended Service Timeliness due to COVID-19 Pandemic
Post time 2020-2-24 16:23:24 | Last replied Yesterday 04:15 | From China 楼主
Dear users,
Greetings!
Upon notice from logistics providers, due to the COVID-19 pandemic across the world, all logistics routes are affected to some extent. Please be kindly informed of the following, and make preparations in advance. In case of any changes, we may not be able to notify you in time:
1. Transit time may see extensive 【Delays】
Due to insufficient manpower, flight reductions, enhanced epidemic prevention and control measures in destination countries as well as natural disasters overseas (e.g. storm), parcels shipped via multiple logistics routes with short transit time before (e.g. Mainland China DHL and Hong Kong DHL) may be delayed. With traffic restrictions still enforced across China, the shipping timeliness of sellers may be extended, and parcels shipped to Hubei Province are not accepted by logistics providers for the time being! We apologize for the inconvenience caused!

2. Shipping cost may see significant 【Hikes】
Given that some international routes may be affected due to the COVID-19 pandemic, the logistics providers will increase the shipping cost in response. Please be kindly informed of this.
3. For epidemic protective equipment, please【Choose Logistics Routes Carefully】
As China Customs has strengthened the inspection and control of epidemic protective products including masks, protective suits and gloves, infrared thermometers, etc., parcels containing such products are more likely to be confiscated and returned. If you want to send epidemic prevention products such as masks and protective suits without liquid, powder or batteries, we suggest that you select Mainland China DHL, and keep the weight of your parcel below 10KG with declared value below USD660. Masks should be sent separately (not in the same parcel as other products) to ensure they are less likely to be inspected and returned.

4. Subject to the situation of third parties, the timeliness of all our other services may be【Extended】
We will keep close contact with logistics providers and do whatever it takes to make sure you can receive your parcel ASAP. We apologize for the inconvenience caused! Thank you for your understanding and support!

Superbuy Team
17 Mar., 2020
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Post time 2020-2-25 19:50:28 沙发
Thanks for the info.
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Post time 2020-3-13 23:08:26 板凳
Thank you for the update
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Post time 4 day(s) ago 地板
hi it is possible to connect my taobao account ?
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Post time 4 day(s) ago 5#
thanks for letting me know
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Post time 3 day(s) ago 6#
roberto.evoke 发表于 2020-3-29 02:44 hi it is possible to connect my taobao account ?
Dear customer, this is Mona, the customer care expert. Thanks for your feedback. Did you mean to apply for an account on taobao? Or did you want to contact the seller on taobao? You could tell us your specific ideas and we will do our best to help you. If there are any other questions, please feel free to contact us,Have a nice day!
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Post time 3 day(s) ago 7#
thank you for the update
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Post time Yesterday 04:15 8#
thanks for the info
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