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On Investigation and Solution to Misdelivery between USA Line and USPS Air Mail (Small)
Post time 2019-6-8 18:23:46 | Last replied 16 hour(s) ago | From China 楼主
Dear Valued Customer:

    The airlines of our logistics provider misrouted dozens of our packages, including yours. We are as upset as you. Superbuy has set up an emergency resolution team for this event. We are very sorry for any inconvenience to you. If you are our first-time customer, please rest assured that this mistake is not how we normally do business. At this moment we are working furiously to track down the packages and trying to retrieve the packages for re-delivery. We are asking logistics provider to urgently handle this mess and give solutions.

    Superbuy is willing to make all efforts to straighten this out for you. Considering the extent of the impact of this incident, Superbuy will assume first responsibility for our users’ inconvenience. We are preparing a clear plan of action.

——————————————————【KEY POINTS】——————————————————
For the parcels affected by this incident, our resolution plan is as follows:
1. Re-purchase: If your goods are in stock domestically, we will help you purchase again and ship them via a fast delivery service. All expenses are borne by our company;
2. Direct claim: If you have not received your package and you do not want to wait for the new shipment, Superbuy will give you a full refund;
3. Available Products: If your shipment contains valuable or limited quantities of goods, we will help you find replacement goods at all cost, purchase them and ship via the fastest speed possible. All expenses are borne by our company;
4. Unavailable Products: If your product is no longer available or cannot be found online, we apologize and will help you solve the problem at the cost to our company.
If your situation is different from these above, then please contact us. We will verify your order and problem, then properly handle it for you.

——————————————————【RESOLUTION】——————————————————
Step 1
    If you find that there is a problem with the goods you received, please contact us at one of the chat window links below: Chinese,  English. We will respond and process your problem in a short time.  
    In the customer service chat window please give your email, your order number (which begins with “DI”), and a photo of the product label(s) you received. Like this:
wps1_meitu_1.jpg
Step 2
    If you fail to contact us, Superbuy may organize after-sales customer service agents to contact you.

——————————————【IMPORTANT REMINDER——————————————
    We will keep your information confidential. Please do not send a package meant for another user to that user. If you do this without contacting us first, you may be liable for any losses as a result.
    We apologize for the inconvenience caused by this incident. Our company is taking the initiative to push the logistics provider to effectively solve your shipment problem. Please know that Superbuy will always stand with you. Please accept our sincerest apologies.
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Post time 5 day(s) ago 5#
USA Logistics Confusion and Resolution【Update】: Superbuyhas sent inbox messages to the users e affected by the incident. Please kindlycheck your inbox messages. Most of the affected parcels have been handled inthis manner. For users who have not been contacted, please contact our customerservice, so we can solve your problem in time. Thank you for yourunderstanding!
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Post time 2019-6-9 21:23:22 From the mobile phone 沙发

USA Logistics Confusion and Resolution June 8, 2019

Nice
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Post time 2019-6-9 23:13:41 From the mobile phone 板凳
Dowpe
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Post time 6 day(s) ago From the mobile phone 地板

USA Logistics Confusion and Resolution June 8, 2019

good
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Post time 5 day(s) ago 5#
USA Logistics Confusion and Resolution【Update】: Superbuyhas sent inbox messages to the users e affected by the incident. Please kindlycheck your inbox messages. Most of the affected parcels have been handled inthis manner. For users who have not been contacted, please contact our customerservice, so we can solve your problem in time. Thank you for yourunderstanding!
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