Superbuy Service New Upgrade!

Dear Superbuy Users, Greetings! In our rapidly evolving world, we recognize the pivotal role that service quality plays in enhancing your online shopping experiences. Reflecting on the past twelve years, Superbuy has been dedicated to offering you convenience, efficiency, and personalized service like never before. Today, it's with great enthusiasm that we unveil the comprehensive upgrade of our services!

Upgrade Highlight 1: Warehouse Upgraded

To ensure a more secure and seamless shopping experience, Superbuy has fully upgraded our warehouse management system. Beyond expanding our warehouse space and bolstering our team, we've integrated state-of-the-art automation, streamlined our backend processes, and refined our after-sales services.  This way you will be able to receive your parcel faster and better!

Upgrade Highlight 2: 10x Compensation for Value-Added Service Delays

Superbuy proudly introduces the industry's first "10x compensation for delays" policy. If you choose our value-added services and we fail to complete them within the promised time frame, Superbuy will offer you ten times the compensation. This is not only a testament to our confidence in service quality but also a respect and commitment to your trust. We understand the value of time, so we are willing to take responsibility for any potential delays. 1、Scope of 10x Compensation for Value-Added Service Delays (First Batch): Inspection of 3C and appliance power、Split Order/Discard Item、Secondary Quality Inspection、Trim Thread & Product Label Removal、Detailed Photo、Model Try-on Photos、Product-level Packing Reinforcement Services、Moister-Barrier Bag、EPE Loose Filling、Detailed Inspection、Storage Period. 2、Fee Standards and Compensation Criteria for Value-Added Services:

3、10x Compensation Examples: 【Inspection of 3C and appliance power】 Scenario One: Service Completed Normally - No Compensation Needed User A ordered the Inspection of 3C and Appliance Power service. Our warehouse team completed the service within 24 hours, requiring no compensation. Scenario Two: Service Not Completed Due to Abnormalities - 10x Compensation User A ordered the Inspection of 3C and Appliance Power service. If our warehouse team fails to complete the service within 24 hours without any status updates, the 10x compensation mechanism is triggered. The user will receive a compensation amount equivalent to 12*10 (compensation is non-refundable). For detailed rules on 10x compensation, please refer to our documentation.https://docs.google.com/document/d/1Bc1eMKTdpY0FYIo9fda7I2Mghb-kIE31EXB-uUGYH7Y/edit?usp=sharing This marks just the beginning. The comprehensive upgrade of Superbuy's services promises more exciting changes ahead. We will continue to listen to your feedback, optimize our service processes, and introduce innovative services to meet your diverse needs. At Superbuy, "ultimate service" is more than a slogan; it's our guiding principle. Stay tuned for more comprehensive service upgrades. We promise that each enhancement will be more aligned with your needs, more considerate, and more attentive. Thank you for your ongoing support and trust. Together, let's forge a brighter future. The Superbuy Team Nov 1, 2024

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Yay maybe I’ll try some of these services!

W

i have been using superbuy since 2019, superbuy is awesome full of great staff~