Notice Regarding the Delay in Warehouse Operations Due to Emergency Power Outage on June 22

Dear Superbuy Users, Due to the maintenance of the high-voltage power distribution room in the industrial park where our South China warehouse is located, the park will experience a power outage from 8:00 to 24:00 (Beijing Time) on June 22, 2024, resulting in a one-day suspension of operations at the Superbuy South China warehouse. This planned outage will affect the timeliness of goods receipt, package dispatch, and other in-warehouse operations. Over the past month, due to market changes and the excellent reputation accumulated by Superbuy, we have seen a significant increase in new customers and orders without any marketing efforts, which was unforeseen. This surge has exceeded our original service capacity, and we have swiftly made numerous optimizations and increased manpower in response. Affected by the market and the temporary power situation, we are still unable to quickly resolve the issue of delayed timeliness in the short term. We deeply apologize for this, and we have urgently implemented the following measures: 1. On June 21 (today), the warehouse is continuing to increase manpower to handle order demands, ensuring that 50% of the orders from June 19 are processed before the power outage; 2. From June 23 to 30, the warehouse will continue to increase manpower, expand the assembly line, and accelerate the processing of backlogged packages, with a full resumption of normal timeliness expected by July 1. We sincerely apologize for the delays during this period and the impact they have had on you, and we appreciate your patience and trust. Superbuy will continue to increase team manpower, introduce efficient equipment, and optimize operational processes to enhance warehouse capabilities and provide you with an even better service experience. If you have any questions, please feel free to contact our online customer service or send feedback to the customer service email at care@superbuy.com. Superbuy Team June 21, 2024 Power Outage Notice for the Warehouse

Thank you for the hard work you guys continue to put

i was scared on why my packages didnt update, thank you and keep up the amazing service

beyond upset i paid for priority shipping and photos.

phippsy15 replied at 2024-6-22 00:01 I think we should have had emails informing about this issue

I appreciate your feedback. We apologize for any inconvenience caused and will work to improve our communication regarding such matters. Thank you again for your trust and support.

Hopefully everything is now back to normal!

Please, some of my items have been delivered to you for 4 days now and i am still waitin for the warehouse to check quality check pictures.

Thanks for your information

We appreciate your hard work, take ur time! ^^

Thank you for your hard work!

thank

Thank you for the update

I think we should have had emails informing about this issue

Thank you for your hard work!