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CEO Important Tips Regarding Shipping/Logistics
发表于 2016-11-7 18:54:44
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最新回复 2024-11-2 18:22:16
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来自于
China
楼主
Dear Valued Customers,
Thank you for choosing Superbuy International Shopping Service, The Superbuy Team and I highly appreciate it. To ensure that you will have the best shopping result, I strongly recommend you spend some time reading these exclusive tips before you submit the delivery order.
1. Superbuy is a Shopping Agent (shopping service provider). In order to ship your parcel to you, we have introduced full-category, full-channel worldwide logistics for you to choose from. International shipping is a complicated and long process. Each logistics transfer point, each country's customs and local distribution are different and very complex, There will be a certain probability of unforeseen circumstances, such as delay, confiscation, taxation, damage, loss, etc, Superbuy can't control and avoid these unexpected issues, but we will take good care of our users in terms of notifying our users about the specific situations that certain shipping routes or destination countries may be subject to, well in advance. When something unexpected happens, we will try our best to assist users in solving it.
2. Users are usually concerned about the delivery time and cost. I fully understand this, from the user's perspective, a fast shipping method with a low price will be ideal. Unfortunately, international shipping fees can be relatively expensive. You can choose the shipping route based on your needs, and anticipate the result. We have a shipping routes table that lists all the scopes. But as mentioned earlier, due to the complexity of international shipping, some cheap shipping routes may be faster than the ordinary processing time, albeit with a small possibility. Likewise, more expensive shipping routes may not have a 100% guarantee in terms of processing time (again, only a small fraction). Additionally, the expensive shipping routes have better tracking systems and compensation programs. At Superbuy, we will assist our users to negotiate and solve problems that may arise, such as a delay in compensation. I have another thread talking about the price of shipping charge: http://bbs.superbuy.com/forum.php?mod=viewthread&tid=101498; And one more tip for the processing time: if your items strictly dependent on the processing time, such as items for travel, and events, weddings, etc., please do not rely 100% on the official processing time, especially for the economic routes. Please add an extra one-half of the time to the official processing time. If your parcel is relatively heavy, please consider choosing reliable routes via DHL or EMS.
3. You may want to consider the Item Restriction and Taxation. Due to the different regulations stipulated by customs, some items are restricted to be shipped. The rules are strictly made by local customs and logistics characteristics, and Superbuy will not be able to ship the items for you if they violate these regulations. We have listed the Mailing Restrictions of all logistics routes. In addition, our system will automatically match the suitable route for your items. If not, our customer service team will also assist you. For sensitive items, such as food, some routes may allow you to ship it but it still has the possibility of being confiscated or detained by customs. As for taxation, Superbuy can't guarantee your parcel will not be checked, taxed, or subject to default taxes or duties as each custom has different rules and regulations. Users would need to be aware of the main restriction and taxation issues and understand the possible risks. Superbuy will inform users in advance and assist with any further questions or issues related to it. If you have any inquiries or questions, please contact our customer service team in advance.
The stated issues of international shipping are only a small situation, which you should not be worried about. The most important thing is, that we will always be here to help. Superbuy's service concept is "Customer First". We strive to take good care of our users and become your reliable friends. In the meantime, we would kindly ask for your understanding and patience. Unfortunately, as it may be, Superbuy can't perform magic, we may not be able to locate your parcel in 1 second or release your parcel from customs in 2 seconds. If something goes wrong with your parcel, what we can do is to continuously communicate, negotiate, or even refund you in advance. Please don't worry, you can contact our customer service team at any time and we will handle it as soon as possible. If you think our customer service team didn't solve your problem with care, please do not hesitate to contact me via CEO email at CEO@superbuy.com. We aim to have the highest possible service standard so we will definitely give you an appropriate solution. At Superbuy, never worry about our sincerity.
To sum up, if you are new to Superbuy and happy with our service thanks to the fast and reliable shipping service, we highly appreciate it. However, as I mentioned before, fast shipping is not a normal shipping speed. Therefore, I don't want this reason to be the only reason why you choose us. To be honest, delivering on schedule should be credited to each shipping link of logistics rather than Superbuy. If there is something wrong with your parcel and Superbuy can't solve your problem straight away, please don't let this affect your view of Superbuy's service level. We may not be able to solve logistics issues straightaway, but at the same time, we won't leave our users to face this issue on their own. In fact, we spend a lot of time and money to build a great team and provide the best service we can.
Thank you for choosing Superbuy. Superbuy aims to provide the best service to its users and please do not hesitate to tell us your suggestions and complaints. Your opinions are very helpful to us. Thank you very much and I hope you have a great time using our services. 
One last tip, You can visit the following link- http://www.superbuy.com/en/page/query/freight/ , or visit our mobile APP – Me – Delivery Estimation, to check out the processing time, fee, mail restrictions, taxation, etc., of different shipping routes. We will keep updating the list.
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