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【公告】关于SAL线路重新开启公告
Post time 2020-6-8 17:33:48 | Last replied 2020-6-30 10:12:37 | From China 楼主
尊敬的用户,

因服务时效问题,Sueprbuy于6月5日暂停SAL线路,但应Superbuy广大用户诉求,秉承“极致服务”原则,我司决定自今天起重新开启SAL路线。
以下情况需要您特别注意:
1,在包裹处理优先级上,中国邮政优先处理寄送EMS包裹,目前针对SAL包裹的堆积邮暂无进一步的改善方案,导致SAL的时效延误程度加剧。
2,如选择此路线寄送,请您做好充分的心理准备,预留足够长的寄送时间。包裹一经发出,拦截或退回概率极低,请你注意并敬请理解。紧急包裹请使用其他物流线路,感谢您的理解。
3,对发往部分国家(保加利亚、阿尔巴尼亚、波多黎各、尼日利亚)的包裹,物流商对时效无法保证,且可能不会提供售后服务,建议使用其他物流线路,感谢您的理解与支持。


Superbuy团队
2020.06.08



Notice on Service Resumption of SAL Line


Dear users,

The service of SAL Line has been suspended since 5 June due to extended transit time, but at the request of Superbuy users and given our commitment to ingenious service, we now decide to get it resumed as of today.
Here are a few things you need to know in advance:
1. In terms of parcel processing priority, China Post will give priority to EMS-based parcels. At present, there is no better solution to handle the backlog of SAL-based parcels, which results in increasingly longer transit time.
2. If you choose SAL Line, please note that the transit time will definitely be extended. Once your parcel is sent out, it is almost impossible that it can be stopped from further transportation or be returned. Please be kindly ware of this. In case of urgent parcel, please choose other logistics routes. Thank you for your understanding.
3. If you send parcels to certain countries (Bulgaria, Albania, Puerto Rico, Nigeria), since logistics providers are unable to guarantee on the transit time and may not provide after-sales services, we suggest that you choose other routes. Thank you for your understanding and support.


Superbuy Team
8 June, 2020
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Post time 2020-6-10 05:12:26 沙发
预留足够长的时间一般是指多久啊?
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Post time 2020-6-10 14:33:15 板凳
michellz2000 发表于 2020-6-10 05:12 预留足够长的时间一般是指多久啊?
Dear user,we feel so sorry for that,  SAL Line is a postal economy line.  If you need to choose this line, you must be prepared to wait patiently. The specific transportation time Unable to give accurate reference, thank you for your understanding.
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Post time 2020-6-10 23:27:30 地板
物流部_jack 发表于 2020-6-10 14:33 Dear user,we feel so sorry for that,  SAL Line is a postal economy line.  If you need to choose t ...
FYI, I shipped 2 SALs on April 12 and April 21. They are still in China with the tracking shown "离开【广州国际中心】,下一站【广州国际交换站】(经转)on 2020-04-29 and 2020-04-30. No further update since.   Besides SAL, same problem with EUB which I shipped one on April 21 and still "离开当前城市 发往纽约肯尼迪机场(经转)" on April 26. Hope this information helps.
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Post time 2020-6-14 00:44:21 5#
我五月初用SAL的包裹目前显示状态还是 “离开【广州国际中心】,下一站【广州国际交换站】(经转)”, 发信问客服他们也不知道什么时候才能等到航班
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