关于加拿大特惠线COD FEE

发表于 2015-11-14 16:45:11

有关COD的事情，最近有用户直接给我发邮件投诉了，也有用户在论坛上投诉，言辞还比较激烈，“严重恶意商业欺骗”、“变相加价”... 这里的确让人略有一丝无奈，最近一年，dotdotbuy从上到下全体同事都在按照老板“用户至上”的严格要求去做到对用户透明服务并尽可能让利给用户，大家真的承受了很大压力，突然间被用户冠以“欺骗”的说法，一个帖子里带给其他用户的影响可能就毁掉一个团队整个月的辛劳成果，大家的确会很委屈。我们总会觉得用户多少会理解我们，会先向我们了解情况，为什么就断定是我们欺骗而不能是其他客观因素呢？国际物流是一件非常复杂艰难的事，每个国家海关政策不同且经常变化，但一旦遇到问题用户第一个就会抱怨dotdotbuy，大家都很辛苦... 包括老员工都在问我甚至质疑我：我们为什么要做这么费力不讨好的事去满足体量不是那么大的海外华人用户？为什么不去做国内市场或者去做外国人市场？为什么要免服务费而看着其他竞争对手赚钱？？这里我没法给出极具说服力的答案。只是基于自己的创业经历，想和团队一起坚持一个理念：一个企业如能坚持为用户包括小众用户创造价值，将一定能抓住更大的机会，的确，有的企业通过欺骗、取巧也能获得经济利益上的很大成功，但这不是dotdotbuy要走的路。COD这个费用，dotdotbuy一分也没收到，实际上也是受害者，其实从逻辑上分析，如果dotdotbuy真的让用户先付了运费然后再公开（注意是公开）对用户再收一次到付，那有几个用户能留下来？每个用户必然是来了就走，只赚一次额外的到付，dotdotbuy能赚到多少钱？能坚持几个月？真的“严重恶意商业欺骗”会那么容易傻傻的被用户发现其手段？ dotdotbuy的确还有很多不足，非常愿意接受用户的批评，同时我们也自信自己的确坚持了理念，把用户放在首位，从没有任何欺骗的想法，更不要说去做了，我们非常有自信也欢迎用户把我们跟其他同业做比较，用户的眼睛是雪亮的，会用脚投票，我们会从用户的投票中汲取教训不断改进。就这次的问题，虽然的确不是dotdotbuy主观造成的，但我也要向用户表示歉意，这个歉意针对的是我们能力还不足，不能在这件事发生的时候及早提前告知用户让用户规避，我们其实非常尊重向我们提出批评的用户，这会促使我们努力做得更好。只希望各位用户能谅解dotdotbuy小伙伴们的辛劳，在没完全确定事情真相前不用着急，随时联系我们，我们一定会以最大诚意解决问题。最后附上另外一位用户因为COD问题发给CEO邮箱的邮件和我们的回复处理过程，这位用户到最后表达了理解，我们真心的感谢她的体谅，用户和我们之间是可以做到相互理解和尊重的，大家如果真的觉得dotdotbuy有严重的问题，也完全可以给CEO发邮件的，可以保证每一封都是CEO本人认真阅读与答复。再次就我们的不足向受影响的用户表示歉意，也非常感谢大家的支持和谅解。<img src="http://s3.dotdotimg.com/151114/packageshow/d8b538dc235b1cd71dab3c15015a9298.jpg?x-oss-process=image/resize,w_950" alt="d8b538dc235b1cd71dab3c15015a9298.jpg?x-oss-process=image/resize,w_950" />

发表于 2015-11-14 15:09:14

还好美国的特惠线没有那么严格

发表于 2015-11-14 15:24:18

我们物流团队会不断开发越来越多线路，满足各位亲们不同的物流需求，DDB物流团队的成长离不开各位的吐槽与意见<img src="http://static.dotdotbuy.com/global/modules/ueditor/dialogs/emotion/images/jx2/j_0020.gif" alt="j_0020.gif" />

发表于 2015-11-14 16:45:11

有关COD的事情，最近有用户直接给我发邮件投诉了，也有用户在论坛上投诉，言辞还比较激烈，“严重恶意商业欺骗”、“变相加价”... 这里的确让人略有一丝无奈，最近一年，dotdotbuy从上到下全体同事都在按照老板“用户至上”的严格要求去做到对用户透明服务并尽可能让利给用户，大家真的承受了很大压力，突然间被用户冠以“欺骗”的说法，一个帖子里带给其他用户的影响可能就毁掉一个团队整个月的辛劳成果，大家的确会很委屈。我们总会觉得用户多少会理解我们，会先向我们了解情况，为什么就断定是我们欺骗而不能是其他客观因素呢？国际物流是一件非常复杂艰难的事，每个国家海关政策不同且经常变化，但一旦遇到问题用户第一个就会抱怨dotdotbuy，大家都很辛苦... 包括老员工都在问我甚至质疑我：我们为什么要做这么费力不讨好的事去满足体量不是那么大的海外华人用户？为什么不去做国内市场或者去做外国人市场？为什么要免服务费而看着其他竞争对手赚钱？？这里我没法给出极具说服力的答案。只是基于自己的创业经历，想和团队一起坚持一个理念：一个企业如能坚持为用户包括小众用户创造价值，将一定能抓住更大的机会，的确，有的企业通过欺骗、取巧也能获得经济利益上的很大成功，但这不是dotdotbuy要走的路。COD这个费用，dotdotbuy一分也没收到，实际上也是受害者，其实从逻辑上分析，如果dotdotbuy真的让用户先付了运费然后再公开（注意是公开）对用户再收一次到付，那有几个用户能留下来？每个用户必然是来了就走，只赚一次额外的到付，dotdotbuy能赚到多少钱？能坚持几个月？真的“严重恶意商业欺骗”会那么容易傻傻的被用户发现其手段？ dotdotbuy的确还有很多不足，非常愿意接受用户的批评，同时我们也自信自己的确坚持了理念，把用户放在首位，从没有任何欺骗的想法，更不要说去做了，我们非常有自信也欢迎用户把我们跟其他同业做比较，用户的眼睛是雪亮的，会用脚投票，我们会从用户的投票中汲取教训不断改进。就这次的问题，虽然的确不是dotdotbuy主观造成的，但我也要向用户表示歉意，这个歉意针对的是我们能力还不足，不能在这件事发生的时候及早提前告知用户让用户规避，我们其实非常尊重向我们提出批评的用户，这会促使我们努力做得更好。只希望各位用户能谅解dotdotbuy小伙伴们的辛劳，在没完全确定事情真相前不用着急，随时联系我们，我们一定会以最大诚意解决问题。最后附上另外一位用户因为COD问题发给CEO邮箱的邮件和我们的回复处理过程，这位用户到最后表达了理解，我们真心的感谢她的体谅，用户和我们之间是可以做到相互理解和尊重的，大家如果真的觉得dotdotbuy有严重的问题，也完全可以给CEO发邮件的，可以保证每一封都是CEO本人认真阅读与答复。再次就我们的不足向受影响的用户表示歉意，也非常感谢大家的支持和谅解。<img src="http://s3.dotdotimg.com/151114/packageshow/d8b538dc235b1cd71dab3c15015a9298.jpg?x-oss-process=image/resize,w_950" alt="d8b538dc235b1cd71dab3c15015a9298.jpg?x-oss-process=image/resize,w_950" />

发表于 2015-11-14 19:29:09

恩恩,好亲民的CEO....不过现在流行标题党~~CEO别介意啊~~~zzz

发表于 2015-11-15 06:11:51

看了DDB的PO文真的更心寒我特地找查了加拿大邮局对于COD的释义为何而事实证明我没误解DDB所谓的C.O.D在加拿大当地邮局是不会主动收取COD除非是寄件人授权邮局代收邮局才能帮寄件人代收其运费付款加拿大邮局对于COD解释定义连结如下https://www.canadapost.ca/web/en/kb/details.page?article=how_to_send_and_rece&cattype=kb&cat=sending&subcat=generalinformation邮局原文如下Everything you need to know about sending or receiving a parcel Collect on DeliveryWhat is Collect on Delivery (COD)?Collect on Delivery (or cash on delivery) is a Canada Post service. It allows the sender to collect up to $5,000 from the person receiving a delivery. You can use it on shipments sent within Canada.Rates and pricesThe sender must pay the COD fee of $7.25 plus shipping fees (you can choose to recover your shipping costs in your COD amount).Sending a COD parcelYou are allowed to send a parcel COD if the recipient has asked for the item.1. You can buy a COD shipping option at a convenient post office along with one of our shipping services: Priority™, Xpresspost™, Expedited Parcel™ or Regular Parcel™. You can save time at the post office by preparing your COD form online.2. Specify the COD amount you want to collect. It can cover charges directly related to your item, including:*Value of the shipped item*Service charges (like repairs)*Sales tax*PostageYour COD fee and other special service feesWe collect payment from your recipient/customer and send it to you by cheque.Receiving a COD parcelYou will get a delivery notice card (see image below) in your mailbox. Take the card to the post office location indicated to pay the amount the sender has asked for before receiving your parcel.You can pay with:*Cash, up to $1,000*Debit*Credit card (conditions apply)*Bank draft or certified cheque (for COD amounts over $1,000 and up to $5,000)Refunds for COD items must be directly arranged with the sender, not Canada Post.

发表于 2015-11-15 06:23:27

Changes to COD shipmentsWe have simplified the COD process. Effective October 20, 2014, you will no longer need to print remittance labels, record of delivery labels or to specify the method of payment for COD shipments. Your recipients/customers will pick up their items and pay the COD amount at one of our 6,200 convenient post offices.

发表于 2015-11-15 08:02:51

laylacat发表于 2015-11-15 06:23:27 Changes to COD shipmentsWe have simplified the COD process. Effective October 20, 2014, you will no longer need to print remittance labels, record of delivery labels or to specify the method of payment for COD shipments. Your recipients/customers will pick up their items and pay the COD amount at one of our 6,200 convenient post offices.

为什么说是within Canada? 有没有提到国际包裹收COD的情况是肿么样的

发表于 2015-11-15 08:10:40

我只是瞎猜啊不确定,如果COD像第一条说的是within Canada的话,会不会ddb合作的加拿大特惠线那条物流,先把东西从中国发到加拿大,然后作为国内包裹派送处理?因为寄到英国的有一些挂号了的大包裹(>2kg)到了英国的以内会由parcelforce重新分配一个英国国内自己的包裹追踪号码,然后配送追踪,虽然输入国内的挂号包裹XXXCN和后来分配的包裹好吗XXXGB在parcelforce网上追踪的信息是一模一样的.所以如果ddb没撒谎的话,会不会是跟ddb合作的加拿大特惠线那个物流搞的鬼?当然,dotdotbuy也好不到哪里去,加拿大的特惠线为什么用Japan Post日本邮政???是图片上传错误还是什么?? dotdotbuy的确在业务熟练方面严重需要提高,之前客服还堂而皇之的声称SAL是水路...我也是醉了,,,后来我发了帖子,然后就到处开始说SAL是航空剩余什么的,可见之前业务多么不熟练.....<img src="http://s3.dotdotimg.com/151115/packageshow/2852c1170cab5a433ffa6c9bf00f1a78.png?x-oss-process=image/resize,w_950" alt="2852c1170cab5a433ffa6c9bf00f1a78.png?x-oss-process=image/resize,w_950" />

发表于 2015-11-15 08:16:12

发表于 2015-11-15 08:45:46

laylacat发表于 2015-11-15 06:11:51 看了DDB的PO文真的更心寒我特地找查了加拿大邮局对于COD的释义为何而事实证明我没误解DDB所谓的C.O.D在加拿大当地邮局是不会主动收取COD除非是寄件人授权邮局代收邮局才能帮寄件人代收其运费付款加拿大邮局对于COD解释定义连结如下https://www.canadapost.ca/web/en/kb/details.page?article=how_to_send_and_rece&cattype=kb&cat=sending&subcat=generalinformation邮局原文如下Everything you need to know about sending or receiving a parcel Collect on DeliveryWhat is Collect on Delivery (COD)?Collect on Delivery (or cash on delivery) is a Canada Post service. It allows the sender to collect up to $5,000 from the person receiving a delivery. You can use it on shipments sent within Canada.Rates and pricesThe sender must pay the COD fee of $7.25 plus shipping fees (you can choose to recover your shipping costs in your COD amount).Sending a COD parcelYou are allowed to send a parcel COD if the recipient has asked for the item.1. You can buy a COD shipping option at a convenient post office along with one of our shipping services: Priority™, Xpresspost™, Expedited Parcel™ or Regular Parcel™. You can save time at the post office by preparing your COD form online.2. Specify the COD amount you want to collect. It can cover charges directly related to your item, including:*Value of the shipped item*Service charges (like repairs)*Sales tax*PostageYour COD fee and other special service feesWe collect payment from your recipient/customer and send it to you by cheque.Receiving a COD parcelYou will get a delivery notice card (see image below) in your mailbox. Take the card to the post office location indicated to pay the amount the sender has asked for before receiving your parcel.You can pay with:*Cash, up to $1,000*Debit*Credit card (conditions apply)*Bank draft or certified cheque (for COD amounts over $1,000 and up to $5,000)Refunds for COD items must be directly arranged with the sender, not Canada Post.

國外寄到加拿大的包裹被抽查徵稅的機率還是高的呀，下面這個關於 Canada Customs 的條例也有寫的，所以，是不是該查清楚在投訴呢? https://www.canadapost.ca/tools/pg/manual/PGcustoms-e.asp#13827172.2.1 Customs duties and taxesAny item mailed into Canada is potentially subject to duty and/or taxes with few exceptions. Visit the CBSA web site at cbsa-asfc.gc.ca/import/postal-postale/menu-eng.html for more information on mail imports. The CBSA collects provincial sales taxes (PST) on most taxable imports valued at over $20CDN entering Quebec, Manitoba, Saskatchewan and British Columbia. The CBSA also collects Harmonized Sales Taxes (HST) on most taxable imports entering Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, and Ontario.Collection of the PST and HST is done in accordance with the agreements between the CBSA and the provincial governments.Customers with questions regarding the collection of these taxes should call the CBSA Border Information Service (BIS) line:within Canada 1-800-461-9999from outside Canada 1-204-983-3500 or 1-506-636-5064 (long distance charges will apply).A handling fee of $9.95CDN per dutiable or taxable mail item is applied. This fee is in line with the government’s efforts to help recover costs from those who benefit from services, and is similar to arrangements in the United States and other countries.Mail items containing merchandise enter Canada through CBSA screening centres, are inspected by CBSA Officers and assessed for applicable customs duties, taxes and charges. If duties and/or taxes are owed, items will be delivered along with the E14 Customs Invoice indicating the amount that the addressee must pay before the package can be released to them. Canada Post collects the fees on behalf of the CBSA and accepts the following methods of payment:cashcertified cheque or uncertified business cheque (payable to Canada Post Corporation)credit card (Visa, Master card or American Express)commercial account.Upon payment and receipt of the item, importers should retain a copy of the E14 Invoice as a receipt for their records.

发表于 2015-11-16 04:56:14

<a href="javascript:void(0)">@agong</a> 无论真相如何，已经不重要，重要的是本该提前告知加拿大用户cod却没有提前提醒，既然已经发生，更重要的是告知其他用户并安抚已发生的用户。如果可以给<a href="javascript:void(0)">@laylacat</a> 一些大额优惠券吧。这种事情警察在，也说不清，道歉和优惠券安抚安抚，给他们看到一点诚意，反正点点总是发优惠券，点点也不会损失啥，为何不让客户开心一点点而已，以后多注意就好了。<a href="javascript:void(0)">@aoichanaoi</a> 对么？

发表于 2015-11-17 06:20:34

发表于 2015-11-17 06:52:20

发表于 2015-11-18 23:15:18

aoichanaoi发表于 2015-11-15 08:02:51 为什么说是within Canada? 有没有提到国际包裹收COD的情况是肿么样的

我觉得好像是到加拿大之后换了一个物流，因为我用特惠线的时候到地换了tracking number。但是目前为止从未被收过cod，顶多收税

发表于 2015-11-19 22:23:50

我也被收COD了。我可以接受这是税金的解释（我的包裹比较重，申报价值也在20美金以上）但是如果是税的话，加拿大的承运商应该把收税的凭证附加到包裹上寄给客户。这样才透明公正。请DDB和加拿大承运商沟通，让他们把税单附加到包裹上。

发表于 2015-11-19 22:43:20

发表于 2015-11-20 08:05:27

加拿大特惠线，寄了两次特惠线，第一次收了六十多加币税，这次收了三十五加币税，真的很郁闷

发表于 2015-11-21 18:45:12

求人品大爆发以后不要被抽中啊，哈哈，还是寄少一点为好

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