Dear Valued Superbuy Customers,
Thank you for your continuous support and trust. Due to market changes and the excellent reputation Superbuy has accumulated, we have experienced a significant influx of new customers and orders without any active marketing efforts. This situation was beyond our expectations and has exceeded the capacity of our existing service capabilities. We have made substantial optimizations and increased our workforce, and all our services are now gradually recovering to normal service levels.
Under the tireless efforts of our team, our procurement operation has resumed normally as of July 5, 2024; our warehouse packing operations are also expected to fully recover by July 14, 2024; and our warehouse shipping expert services have processed orders up to July 8, 2024, with full recovery expected by July 21, 2024.
While the new orders are still in a phase of rapid increase, leading to longer wait times for online customer service and package inquiries, we are fully aware of your anxious feelings during this waiting period. We are working hard to optimize our systems and focus on handling inquiries to shorten your wait time and improve our service efficiency and quality.
If you have already submitted a package inquiry, please be patient and do not resubmit, as this will exacerbate the congestion of inquiries.
If you have a new package inquiry, we recommend you use the following methods to get a faster response:
1. Go to the "My Parcels" page and select the package you want to inquire about.
2. Click "Problem Consulting"
3. Click "Submit New Questions" and fill in and submit your question.
1. Go to the "My Orders" page and select the order you want to inquire about.
2. Click "Contact"
3. Click "Leave a Message", fill in, and submit your question.
We will make every effort to resolve the online customer service inquiry queues and restore normal operations as soon as possible.
At the same time, to express our sincerity, we are providing a big coupon package as compensation;
For customers who successfully paid for packages from June 1st to July 10th, Superbuy will provide a six-month coupon package. This package includes 2 coupons for each month (a 10 RMB no-minimum-purchase shipping coupon and a 300 RMB minus 30 RMB shipping coupon), totaling 12 coupons with a total value of 240 RMB.
Once again, thank you for your understanding and support. We will continue to strive to provide you with even better and faster services.
Sincerely,
Superbuy Team
July 11, 2024
