Long awaited figurine

They survived! My parcel was about 5 kg but it was charged for 9 kg😡, I really don’t understand why.

Dear Sir/Madan, This is Seth, Customer Care Specialist.   Sorry for the inconvenience caused to you,according to the order number,i located to parcel PN228****4455.   I checked that the parcel was submitted on Dec 23rd 2022 with US Ocean Carriage (Regular Ship) line,it left superbuy warehouse on Dec 24th,the parcel delivered on Feb 8th,the total transit time is 33 business days,shipping company promised 30-45 business days,so there is no delays.   Regarding to the weight,i confirmed with shipping company,this line will calculates fees according to the greater of the two weights: actual weight or volume weight • Volume=Length*Width*Height • Volume Weight=Length*Width*Height*1000/6000   After shipping company receive the parcel,they have weighed and measured the parcel,the physical weight is 5220g and the volume is 54.2*30.1*36.3cm,so the volume weight is 9870g,that is the reason shipping company charged us 9kg,please kindly know.   Thank you for your support on Superbuy. If you still have any other confusions, please feel free to contact us(entrance: https://www.superbuy.com/en/page/customservice/). Best Regards, Seth