Choose Language
Simplified Chinese
English
Home Shopping Tips Shopping Tips
Superbuy New User Guidance 置顶
Post time 2023-3-1 18:09:35 | Last replied 13 hour(s) ago | From China 楼主
Welcome to Superbuy. Thanks for your trust & support. Hope you have a good journey on Superbuy. Maybe you are not familiar with Superbuy and are not clear about the purchasing, and transshipment process, but don't worry. I will show you Superbuy in all directions and solve the common problems you may encounter. Also, you can learn more from our “Help Center”, or our customer service. I, What’s Superbuy?       Superbuy founded in 2012, helps global users to purchase Chinese goods with ease.  It's a one-step service station ranging from purchasing, order fulfillment, quality inspection, and international shipping (through third-party couriers) to after-sales. Currently, users can shop from over 20 well-known Chinese e-commerce platforms on Superbuy. We are professional, reliable, and provide excellent service. II, What are the benefits for new users?       1, ¥560 coupon package only for new registration, contains 14 coupons:       • Agent shopping coupons: 2 x ¥10 coupons with no.-min.-spend       International shipping coupons: 2 x ¥10 with no.-min.-spend, 2 x ¥199-¥20 coupons, 2 x ¥299-¥30 coupons, 2 x ¥499-¥40 coupons, 2 x ¥699-¥60 coupons, 1  x ¥999-¥100 coupon, 1 x ¥1500-¥120 coupon.      Kindly remind: Verify your email to place your order & use the coupons, or you can just browse, no order is supported. The ¥560 new user gift was launched on August 3, 2022.       2, Birthday Gift (VIP0): 100 Credits & E-card. III, How to shop from Superbuy?       1, Simple order process:       Select items-> Submit and pay for goods order-> Superbuy purchase –>  Superbuy inspection & Storage –>Submit for Delivery -> Pay estimated international Freight ->Superbuy Pack/Weigh/Delivery -> Delivered & Review        More Details about it>>>       2, The way of agent purchasing:       1) Search keyword/commodity link to agent purchase,  shop now>>>       2) Manually submit shopping orders: if Superbuy can not recognize the product link, you can submit it manually. Order now>>>       3) Expert Sourcing Service(10% Service Fee per order): 1-1 Bilingual Expert, Customization request, priority order placement.       If you have any questions, you can contact our customer service. IV, What platforms can users buy through Superbuy?       Superbuy supports most Chinese major e-commerce platforms, as follows:       Popular platforms: Taobao, Tmall, JD.com, 1688, Vipshop, Pinduoduo, etc.       Second-hand e-commerce platforms: goofish.com, Zhuanzhuan, Paipai, Kongfz.com,etc.       Others: weidian, youpoo, xiaohongshu, xiaomiyoupin, HK e-commerce platform, etc.       Remark: Superbuy can recognize product links from Taobao, Tmall, 1688, weidian, JD.com, Vipshop, Kongfz.com, to purchase directly for you.         If the product link you pasted cannot be recognized, you can place an order manually, or use expert services to help. If you have any questions you can consult our customer service. V, What free services does Superbuy offer?       1, Free shopping agent service: Taobao, Tmall, 1688, Weidian, Jingdong, Vipshop, and Dangdang are free of service fees;  but second-hand shopping agents (Xianyu, Zhuanzhuan, Kongfz.com, etc.)/ expert sourcing are paid value-added services.             2, Free Standard Photo Service: ≤ 3 pcs.       If you have personalized and precise photo requirements, you can buy our add-valued service “Detailed Photo”. Learn more >>>       3, 90-days free storage.       If the storage period exceeds 90 days, Superbuy will charge you a storage fee of CN¥0.1 per DI per day. If you have not submitted a parcel delivery order within 180 days, the items will be automatically deemed abandoned and processed as overdue (in this case, Superbuy will have the ownership of it). You can purchase “Storage Period Extension” service in advance if you need to extend storage.       More details about the storage period>>>      4, "Superbuy Compensation Policy" service: Worry-free compensation, limited shipping line.       More detail about Superbuy Compensation Policy>       More about other after-sale service>>> VI, Purchasing Risk & Postal Restrictions       1, Superbuy will only provide you with the shopping agent service for selected third-party platforms, but Superbuy is not responsible for the possible risks and legal consequences like quality issues and copyright infringement.             2, As a service platform, Superbuy is partnered with numerous third-party logistics providers who ship the products we purchased to you. Superbuy is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with international transportation. However, Superbuy will warn you about the possible risks. We will improve our logistics insurance services since we want to help you assess possible risks and minimize possible losses.       3, For knowledge of restrictions on shipping goods, see the following:       1) Deliverable Products: Clothing, bags, shoes, books, jewelry, digital products, small household items ( such as curtains, bed sheets, wall paintings), dinnerware, toys, small furniture, glasses, CDs, etc.       2) Unsuitable and absolutely prohibited items: Gun accessories or imitation guns and accessories, tools, utility knives, flammable gas, pressure vessel, combustible liquid, inflammable solid, chemicals, plants and animals, nail polish, perfume, precious jewelry, lighters or other dangerous goods. More about it>>>       3) Based on the differences in the customs policy from different countries, some countries or regions are more sensitive about special goods.        Local customs confiscation probability will be slightly larger, including but not limited to the following items:       cooked meat, electronic mobile phones (with batteries), magnetic components, Mobile power supply, clothing imitation brand, liquid, powder, compressed gas, gold and silver jewelry, diamonds, coins, antiques, controlled knives, plant seeds.          For example:       United Kingdom       Sensitive with importing beef, not suitable for mailing          Italy       Sensitive with importing leather shoes, not suitable for mailing         Australia       Sensitive with importing animal fur and wooden goods, and plant seeds are not suitable for mailing       Japan       Sensitive with importing products made by animal leather or wood       Kindly reminder:       1, If you buy a restricted product, you should bear the risk caused by the policy of the customs or the uncontrollable risks associated with international transportation.              2, Due to safety and import restrictions of various countries' customs, each logistics provider has its own unacceptable items, which are all decided by the logistics provider. We will display the postal limit requirements of each logistics provider, and our system will automatically show the appropriate line for the goods. If you have any questions about shipping, you can contact our customer service to learn more, or you can buy our “shipping expert” service to help you submit the parcel.        In addition, some sensitive commodities such as food may be detained and confiscated by the customs of the destination country even if the logistics provider can deliver them; in terms of taxes and fees, each country’s customs has its own tariff requirements and practices, such as tax exemption, random inspection, default Taxation, and Superbuy cannot guarantee that the user's package will not be taxed. Regarding mailing restrictions and tariffs, users need to accept certain realities and consider risks in advance. We will try our best to inform in advance and assist afterward. If you have any doubts or special requests, you can ask our customer service team in advance.              3, Can't be professionally inspected.       If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality. VII, Shipping calculator        You can get logistics route information through "shipping calculator", such as approximate delivery time and price. In addition, you can check the hot shipping plan from "shipping solution query" to learn more.        Link: https://www.superbuy.com/en/page/query/freight/ VIII, How to choose your shipping line?       We suggest you consider it from 3 aspects: time, cost, and restriction. You can consult others' shipping plans and choose them according to your needs. Shipping calculator & shipping plan > X、After-sale: items arrived in abnormal conditions?       Items in abnormal conditions: More Details>       Mail Restrictions Knowledge: Mail Restrictions       Shipping & Delivery Knowledge: Read More>       Customs & Taxes: Read More>       Services Market: https://www.superbuy.com/en/page/subject/?id=21892       If you have any questions, please feel free to contact our customer service! Please follow us on~
Reply

Use magic Report

Post time 2023-3-2 01:54:33 From the mobile phone 沙发

Superbuy New User Guidance

Reply Like

Use magic Report

Post time 2023-3-22 01:33:40 From the mobile phone 板凳

Superbuy New User Guidance

Reply Like 1

Use magic Report

Post time 2023-5-13 06:06:13 From the mobile phone 地板

Superbuy New User Guidance

😊
Reply Like

Use magic Report

Post time 2023-5-26 00:04:21 From the mobile phone 5#

Superbuy New User Guidance

👍
Reply Like

Use magic Report

Post time 2023-6-17 23:11:08 6#
Thanks
Reply

Use magic Report

Post time 2023-6-26 09:22:25 7#
how to top up
Reply Like

Use magic Report

Post time 2023-6-26 09:48:25 8#
Here's the guide to TOP UP Top Up Now You can also search "top up" in the Help Center for more info.
Reply Like 1

Use magic Report

Post time 2023-6-30 22:28:48 9#
buying off yupoo
Reply Like

Use magic Report

Post time 2023-7-3 09:45:13 10#
Hi, you can purchase Weidian and Yupoo products on Superbuy. 【Weidian and Yupoo Shopping Guide】
Reply Like 1

Use magic Report

Post time 2023-8-17 13:28:48 11#
Hello, I have an item from Pandabuy that I need to send to you for shipping
Reply Like

Use magic Report

Post time 2023-8-17 14:27:00 12#
taylordylanwright replied at 2023-8-17 13:28 Hello, I have an item from Pandabuy that I need to send to you for shipping
Hi, thank you for your trust! You can forward your items to our warehouse on our platform by the link below. Start Forward Wish you a happy forwarding experience in Superbuy!
Reply Like

Use magic Report

Post time 2023-8-22 05:11:58 13#
can i change delivery address?
Reply Like

Use magic Report

Post time 2023-8-22 09:40:26 14#
sze2326 replied at 2023-8-22 05:11 can i change delivery address?
Sure. You can add a new delivery address on [My Superbuy]_[Account]_[Delivery Address] Add New Delivery Address>
Reply Like

Use magic Report

Post time 2023-10-16 02:21:34 15#
I am first time purchaser from super buy and taobao..while ordering I understood that shipping was free for the product ordered , however , the system seems to be asking for shipping and handling charges. it has left me confused ... Can u help in explaining the usual process of ordering via superbuy
Reply Like

Use magic Report

Post time 2023-10-16 10:13:25 16#
amarjyotpannu replied at 2023-10-16 02:21 I am first time purchaser from super buy and taobao..while ordering I understood that shipping was f ...
Hi, Superbuy charges No service fee for purchasing items from Taobao,  Tmall, 1688, Vipshop, Amazon, Dangdang,   YHD.com,  JD.com, and WeChat Shop  (please purchase value-added services if required). The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order. Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the Superbuy warehouse and the shopping Agent preservation period for parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money. Step 2: Consolidate the products that are stocked in the warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.
Reply Like

Use magic Report

Post time 2023-10-24 21:22:14 17#
how do i oprder
Reply Like

Use magic Report

Post time 2023-12-3 20:57:34 18#
请问选择购物需要先在淘宝后者直接在Superbuy网址?
Reply Like

Use magic Report

Post time 2023-12-4 09:40:11 19#
jzhou 发表于 2023-12-3 20:57 请问选择购物需要先在淘宝后者直接在Superbuy网址?
你好~ 手机端可以在淘宝APP复制商品链接,随后打开Superbuy,就能自动抓取商品信息哦 跳转链接.jpg PC端可以直接复制商品详情网页链接,粘贴至Superbuy首页搜索框进行搜索 PC端搜索商品.png
Reply Like

Use magic Report

You have to log in before you can reply Login | 立即注册

×
温馨提示
本次活动为Superbuy旗下独立商城站www.buckyselect.com与良品铺子官方合作品牌日活动,您之后将会跳转到www.buckyselect.com,即刻下单海外发货,无需再走代购流程。
  • www.buckyselect.com订单与Superbuy不互通,但Superbuy老用户可直接使用Superbuy账户登录,无需重复注册;
  • 本次活动仅支持美国、澳洲用户参与;
  • www.buckyselect.com不支持使用第三方平台登录,包括facebook,微博、QQ、微信,因此已使用第三方登录在Superbuy注册的老用户在www.buckyselect.com需要重新注册,对此带来的不便我们深表歉意。
快来下单吧~
Reminder
This is a brand event between Superbuy's independent mall www.buckyselect.com and Bestore. You will be redirected to www.buckyselect.com to place order and complete shopping. You don't need go through the shopping agent procedure.
  • The order systems of www.buckyselect.com and Superbuy are separate, but existing Superbuy users can sign in www.buckyselect.com with Superbuy accounts.
  • The event is only open to US and Australian customers.
  • www.buckyselect.com doesn't support third-party login such as with Facebook, Weibo, QQ, and Wechat. Superbuy customers using third-party login need sign up for an www.buckyselect.com account to participate. We apologize for any inconvenience.
Shop now!