It was ok.

Ok. The packaging is away a a little bit poor if you don’t pay extras. I think if Superbuy improves only a little (some bubble, some paper to not crush the items) the pacakagings without extra fees, it could evit problems and complainings of the customers :)

Dear Sir/Madam, This is Colar, Customer Care Specialist. Thank you for choosing Superbuy agent service. And We are so sorry to let you feel the unpleasant experience. We attached great importance to your information. After checking , the related parcel number is : PN2281100***. Actually, if you want to use a free bubble wrap to avoid not crush the items, you can put remark when you submit delivery order. Staff will pack the items according to your request. Sorry for haven't indicate this on system. maybe next time you can have a try. We will try to talk with warehouse about this issue and improve our service. if you has any damage for your items, we suggest you can try to add parcel after-sale service on parcel. our colleague will make further investigation after get your message on parcel after-sale. PC: My Superbuy----My parcels,(find related parcel number)-----Parcel Details-----Parcel Consulting APP端："Me"---Delivered/Reviews,find related parcel number)-----Parcel Enquiry You can also contact our online customer service or send Email to our customer service Email for further assistance. Online service link： https://vs.rainbowred.com/visito ... atTag=en&lan=en Customer service Email: care@superbuy.com Yours Faithfully Colar