Bad shipping experience

Not satisfied at all. Very expensive. I should to paid 6$ extra when the packet was already out(and it is not the first time), so no chance to do something about, i’ve never been selected this shipping method knowing that!! For me, it was a bad management of the shipping method by Superbuy. It was a small and light packet, less than a 1kg! I wasted a 7$ coupon, for pay again almost the same amount.  Very frustrating.

Dear Sir/Madam, This is Colar, Customer Care Specialist. Thank you for choosing Superbuy agent service. And We are so sorry to let you feel the unpleasant experience. We attached great importance to your information. After checking the related parcel is :PN22811002*** In order to provide better after-sale service, we have added "parcel after-sale service" under your related parcel. our customer service  staff will contact you within 24-72 hours through parce after-sales service" and provide you further assistance. Please pay attention to the reply of your colleagues. About checking reply for Parcel After-Sale Service : APP : you can click "Me"---"My Consultation"---"All Enquiry"---“Parcel After-Sale Service " to check. PC: You can click your use name-"Enquiries"---“Parcel After-Sale”to check. You can also contact our online customer service or send Email to our customer service Email for further assistance. Online service link： https://vs.rainbowred.com/visito ... atTag=en&lan=en Customer service Email: care@superbuy.com Yours Faithfully Colar