Notice onService Adjustment and Process Time during Employee Day

Dear users, Greetings! After a year of hard work and new milestones, our Service Team will join the annual "Superbuy New Year Party" from 12:00 to 18:00, Jan. 22 ("New Year Party"), and some of our services will be suspended then. Details of the service adjustment and process time-frame are as follows: 1.Time-frame of Order Processing Orders submitted during the Employee Dayvacation (12:00, Jan. 22 - 18:00, Jan. 22) will be processed after 09:00,Jan. 23, and the process time-frame will be extended by 24 hours according tothe time of order submission. For example, if you submit the order at 12:00,Jan. 22, we will purchase for you before 12:00, Jan. 23. The previous processtime-frame will be resumed starting Jan. 24. 2.Process Time-frame of After-sales Request After-sales regarding Order Enquiry,parcel inquiry, parcel after-sale ,email reply ,internal message reply,Remind Shipping, Return & Exchange, etc. Requested during the Employee Day vacation (12:00, Jan. 22 - 18:00, Jan. 22) will be processed after 09:00,Jan. 23, and the process time-frame will be extended by 48 hours according to the time of request submission. For example, for the after-sales requestsubmitted at 12:00, Jan. 22, we will process it before 12:00, Jan. 24. The previous process time-frame will be resumed starting Jan. 25. 3. Online service description: During the "Annual Meeting" (January 22, 12:00-18:00), online consultation, telephone consultation, wechat group, message consultation and other services will be processed after 09:00, January 23, and the validity of processing will be extended 24 hours according to the submission time of message. For example, online messages submitted at 12:00 on January 22 will be processed by 18:00 on January 24. Service was restored to normal on 24 January. 4.. Responding Time for Warehouse Processing Superbuy orders will be suspended sign-in after 12:00 pm, Jan. 22nd. The packages will be signed for warehousing from 09:00, Jan. 23nd. Products have been signed before 12:00 pm, Jan. 22nd will be warehoused before the Superbuy Year-End Party. 5.  Responding Time for Parcels Processing Superbuy Parcels submitted before 17:00, Jan. 21st will be processed ahead of the Superbuy Year-End Party. And parcels submitted from 17:00, Jan. 21st - 09:00, Jan. 23rd will be packed after 09:00, Jan. 23rd. and will according to the time sequence of package submission, but the processing time may be delayed. We apologize for any inconvenience. Thanksfor your long-time support and understanding. Wish all users good luck and greathappiness! Superbuy Team Jan. 20, 2022