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【公告】春节假期服务调整安排及服务时效说明
发表于 2022-1-20 18:50:36 | 最新回复 2022-3-31 17:45:37 | 来自于 China 楼主
尊敬的Superbuy用户: 2022年喜迎虎年,Superbuy团队祝大家新春快乐,并在此向您致以最真挚的新年祝福和问候! 根据国家法律规定,结合我公司实际情况,Superbuy员工放假时间为: 2022年1月27日 18:00 — 2022年2月7日 09:00 (注:本公告所指时间均为北京时间) 为保证您享受Superbuy极致服务,以下为我司春节假期前后的服务调整安排,请据此提前安排您的代购及转运计划:
一、Superbuy春节假期前后服务调整安排
春节假期间我们将暂停订单咨询、专家咨询,订单处理,仓库操作,包裹咨询、包裹售后、退换货、催发货等服务,同时将暂时关闭客服电话、在线客服、客服邮箱、投诉邮箱、QQ群、社区、微信、微博咨询等实时服务渠道,并于假期后(2022年2月7日)恢复服务。
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受国内春节假期的影响,Superbuy温馨提醒您提前了解:
1、国内部分商家将在春节前陆续休假,建议您提前下单购买,并选择极速响应服务,以便尽早安排抢购; 2、为了保证您在春节假期前收到包裹,建议您尽快提交入库包裹寄送; 3、春节期间提交的订单或售后,我司将在2月7日9:00开始,按照提交的时间依次为您处理
二、Superbuy春节假期服务时效说明
1、春节期间受卖家休假影响,请您提前下单,以免延误: 春节期间,淘宝和国内其他电商平台卖家陆续休假,将会严重影响订购和发货时效,订单发货时间请以商品详情页面中商家描述的“发货时间”为准。如您有特别急需购买的商品,请提前下单并建议选择极速响应服务,我们将会优先为您处理。 2、订购时效说明: 受春节假期影响,1月27日18:00 - 2月6日18:00期间提交的代购(极速响应除外)和转运订单,我们将在春节后2022年2月7日9:00开始,根据订单支付时间依次处理,在2月10日前处理完成(极速响应代购订单均在2月8日9:00前完成订购)。
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3、售后时效说明:
受春节假期影响,北京时间1月27日18:00 - 2月7日9:00提交的订单咨询、专家咨询、催发货、退换货等售后任务将在2月7日9:00上班后开始,根据售后提交时间依次处理,在2月13日前处理完成。受春节期间全国物流将会积压导致物流延误影响,订单退换货周期可能会延长,请您谅解。
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4、商品入库时效说明:
Superbuy商品入库时间:商品快递签收时间截至1月27日17:00,节后2月7日9:00恢复签收。1月27日17:00前签收的商品会在假期前完成入库。
5、包裹出库时效说明: Superbuy包裹出库时间:1月27日0:00前提交支付的包裹将在节前完成打包;1月27日0:00 – 2月7日9:00提交的包裹将在2月9日9:00仓库上班后,根据包裹提交时间先后顺序依次处理,但由于春节期间积累包裹较多,处理时效可能存在延误。
6、关于客服相关时效说明: 受春节假期影响,1月27日18:00 - 2月7日9:00提交的在线客服、在线留言、邮件、包裹咨询、包裹售后等任务将顺延至2月7日9:00上班后开始处理,因客服值班人员有限,只能承接十分紧急任务,造成不便烦请谅解,具体时效详见下表:
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7、关于清关证明时效说明: 如果您的包裹被海关扣关,正常会需3-5个工作日清关,如涉及清关证明文件,你可以通过包裹页面申请清关证明,春节期间我们将于48小时内提供,由此给您带来的不便请您谅解。
8.转运订单审核时效说明: Superbuy转运订单审核时间:1月30日18:00前提交支付的包裹将在节前完成审核;1月30日18:00 – 2月3日24:00提交的包裹将在2月4日9:00工作人员上班后,根据包裹提交时间先后顺序依次处理,但由于春节期间积累包裹较多,处理时效可能存在延误。
9、余额提现时效说明: 受春节假期影响,北京时间1月27日18:30 - 2月7日9:30提交的提现、线下汇款充值、订单财务审核申请,我们将在春节后2022年2月7日9:30开始,根据提交顺序依次处理。但由于春节期间积累的申请较多,处理时效可能存在延误,请您知悉理解。
10、定制物流部时效说明: 受春节假期影响,北京时间1月27日18:00 - 2月7日9:00提交的定制物流咨询,订单查询跟进等任务将在2月7日9:00上班后开始,根据邮件提交时间依次处理,预计在2月13日前处理完成,请您谅解。
三、Superbuy各物流路线发货时间调整安排
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以上给您带来的不便,敬请谅解,在此感谢您对Superbuy一如既往的支持和理解。祝所有Superbuy用户新春快乐,虎年大吉!
Service Adjustment & Process Time-Frame During the Spring Festival
Dear Superbuy users,
With the Year of Tiger around the corner, Superbuy Team wishes all of our users greatest happiness and good luck in the New Year!
As per government policies as well as our work arrangements, the holiday for Superbuy staff will be:
18:00pm,Jan. 27th – 9:00am, Feb.7th, 2022 (Note: All time stated hereby is Beijing Time)
To ensure you can enjoy the Ingenious Service, please check the Service Adjustment of Superbuy Before/After the Spring Festival Holiday below, and make your purchasing and shipping plans in advance accordingly!
Service Adjustment of Superbuy Before/After the Spring Festival
During the holidays, the following services will be suspended: Order Enquiry, Expert Enquiry, Order Processing, Warehousing, After-sales for Parcel, Parcel Enquiry, Return & Exchange and Remind Shipping, Customer Service Hotline, Online Customer Service, QQ Group, Customer Service Email, Complaint Email, BBS, WeChat Enquiry and Weibo Enquiry. We will resume these services starting from Feb. 7th , 2022.
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Due to the Spring Festival Holiday, Superbuy kindly reminds that:
1. Given that many Chinese sellers will take days off prior to the Spring Festival, we suggest that you place orders in advance and select Speedy Response to make purchases ASAP;
2. To guarantee that you can receive parcels before the Spring Festival, we suggest that you submit the parcels stored in our warehouse for shipment ASAP;
3. Orders or after-sales requests submitted during the Spring Festival will be processed starting from  9:00, Feb. 7th 2022 according to the time of submission;
1. Order in advance to avoid delays
Due to the Spring Festival, Chinese sellers on Taobao and other e-commerce platforms will take days off to enjoy the holiday, which will seriously affect the ordering process and shipping time. The "Shipping Time" specified by the seller in the product details page shall prevail. If you want to buy some products urgently, please place an order in advance and select Speedy Response, so that we will give priority to you order.
2. Time-Frame for Order Processing
Shopping agent orders (except those with Speedy Response) and forwarding orders submitted during 18:00, Jan. 7th to 18:00, Feb. 6th 2022 will be processed starting from 9:00, Feb. 7th 2022 according to the payment time of orders, and completed before Feb. 10th (all shopping agent orders with Speedy Response will be completed before 9:00, Feb. 8th).
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3. Processing Time-Frame for After-Sales Request
After-sales regarding Order Enquiry, Expert Enquiry, Remind Shipping, Return & Exchange, etc. requested during 18:00, Jan. 27th to 09:00, Feb. 7th will be processed after 09:00, Feb. 7th according to the time of request submission, and completed before Feb. 13th. Given logistics delays during the holiday due to cargo backlogs, the time needed for Return & Exchange may be extended. Thanks for your understanding.
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4. Processing Time-Frame for Parcel Stock-in
Cut-off time of parcel reception: 17:00, Jan. 27 2022. We will sign parcels starting from 9:00, Feb.7th 2022. Parcels signed before 17:00, Jan. 27 will be stored into the warehouse before the holiday.
5. Processing Time-Frame for Parcel Stock-out
Parcels paid before 0:00, Jan. 27 2022 will be packed before the holiday; parcels submitted during 0:00, Jan. 27 to 9:00, Feb. 7th 2022 will be processed starting from 9:00, Feb. 7th 2022 according to the time of submission. However, due to huge backlogs of parcel during the holiday, the process time-frame may be extended.
6. Processing Time-Frame for Customer Service
Requests submitted during 18:00, Jan. 27th to 9:00, Feb.7th 2022 regarding Online Customer Service, Online Messages, E-mail, Parcel Enquiry and After-sales for Parcels will be processed starting from 9:00, Feb. 7th 2022. Due to the limited number of customer service staff on duty, only urgent requests will be processed. We apologize for the inconvenience. See the following table for details:
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7. Processing Time-Frame for Proof of Customs Clearance
It normally takes 3-5 working days for parcels to complete customs clearance at the customs. If you need Proof of Customs Clearance, please apply on the Parcel page. For applications submitted during the Spring Festival, we will provide the proof within 48 hours. We apologize for the inconvenience.
8.Review time of superbuy transshipment order
packages submitted for payment before 18:00 on January 30 will be reviewed before the festival; The packages submitted from 18:00 on January 30 to 24:00 on February 3 will be processed according to the sequence of package submission time after the staff go to work at 9:00 on February 4. However, due to the accumulation of many packages during the Spring Festival, the processing time limit may be delayed.
9.Process Time-frame for Withdrawal
Applications for withdrawal, top-up via remittance and order review submitted during 18:30,27th,Jan to 9:30,7th,Feb will be processed starting from 9:30,7th,Feb 2022 according to the time of application submission. However, due to huge backlogs of applications during the holiday, the process time-frame may be extended. We apologize for the inconvenience.
10. Process Time-frame of Custom LogisticsDepartment
After-sales regardingCustomized Shipping Services, etc. requested during 18:00, Jan. 27th to 09:00, Feb. 7th will be processed after 09:00, Feb. 7th according to the time of request submission, and completed before Feb. 13th.
Service Hours of LogisticsLines onSuperbuy
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We apologize for any inconvenience. Thank you for your continued support and understanding. Wish all Superbuy Users a Happy Tiger Year with good luck!
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发表于 2022-3-31 17:45:37 沙发
你现在还很年轻,完全没有必要因为你的衣服不如别人,包不是名 牌,或者存款还不到五位数而觉得不安。因为每一个人都是这样过来 的,你自己才是一切的根源,要想改变人生,首先要改变自己! 幸运飞艇走势图福彩双色球走势图幸运时时彩走势图
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