There are 3 things many of us often worry about when it comes to international parcels during transport: delay, loss and damage. To bring you peace of mind regarding parcel delivery, Superbuy will introduce the service of Worry-Free Purchase, with the most generous guarantee industry-wide! For whatever happens to your parcel, be it delay, loss or damage, you can apply for compensation as per our “Worry-Free Purchase" compensation policy, so as to minimize the risks of parcel delivery. Need worry-free delivery? We’ve got you covered!
Here we promise that you don’t have to pay any extra fees (expect for regular parcel-based fees), and we will offer you the utmost compensation according to the severity of delay if your parcel is delayed during transport via designated logistics line available on Superbuy.
We also promise that you don’t need to pay any extra fees, and we’ll offer you the full amount of parcel value plus shipping fees as compensation (with a maximum of RMB5,000) if your parcel is verified to be damaged / lost during transport via designated logistics line available on Superbuy (note: for fragile products, this policy only applies if you purchase the recommended reinforcement services) - to be determined.
Superbuy reserves the right of final interpretation of the activity.
