Superbuy Shipping Tips & Tricks

https://www.superbuy.com/cn/ https://www.superbuy.com/en/ About Us: We are a cross-boader forwarding service provider located in China. Since inception in 2012 and cartering to overseas users' needs of buying Chinese products online, we have become a one-stop platform that provides global users with a wide range of services from purchase, order fulfillment and quality inspection to international logistics and after-sales service of Chinese products. With Superbuy, there is no border restriction regarding storage, packing and delivery of parcels for users worldwide. You can sign up on our website for a Chinese forwarding address, then buy best sellers from major Chinese ecommerce platforms and get them sent to the address provided by Superbuy. We understand your needs and firmly believe in what quality service means to both you and us. You can request expediated shipping, shipping after consoliation of multiple parcels, or shipping your products together with those purchased by your friends, and we will provide free storage for up to 90 days. You can also consolidate parcels from different sellers for shipment. However, it does not mean all your products must be shipped at the same time. Instead, you can choose or consolidate the parcels you want to send with your desired shipping mode. With our Shipping Calculator, you'll get almost accurate estimates of shipping fees to avoid unexpected expenses. All our service fees are charged in a completely transparent way, with no extra fees for packaging and inspection; Due to continuous price hikes in international logistics recently, some logistics lines have seen severe delays. In order to help you avoid the potential risk of delay, Superbuy logistics team has rounded up the following lists after real-time analysis on delivery time and prices of various logistics lines as well as in-depth evaluation. Hope you will find them helpful when submitting parcels.

US

Canada

Australia

UK

Germany

At present, YunExpress Air Cargo lines come with relatively consistent delivery time and affordable prices. All customers can give them a try; Recommended Lines: Registered Air Mail (General): Consistent delivery time, pre-paid tax and fast customs clearance supported. ; SF General Air Cargo: Affordable prices, consistent delivery time and good after-sales service; Australia Post Air Mail: Consistent delivery time; Cosmetics Air Express: Consistent delivery time, and cosmetics (liquid / powder) are accepted; Tax-Free Sensitive Air Cargo in EU&US (introduced lately) is worth a try, with tax-free and customs clearance-free supported; EMS Packet Preferential Line is a cost-competitive option as it charges fees based on small additional weight, while EMS Economy Line features affordable price. Currently, parcels sent to US via EMS lines are seeing delays. Please think carefully before choosing these lines. Must-knows about Shipping Restrictions: In international logistics, strict shipping restrictions apply to certain categories. After the items you order are under "My Warehouse" status, those subject to shipping restrictions may not be applicable to the logistics line you desire. The icon "unavailable" will be displayed in this case.   You can click "View reason" to see why the line is unavailable: Example: The logo of food means your products contain food (snacks, drugs, health products, diet pills, etc.); food here refers to items that do not contain liquid or powder. If the seasoning packets inside the instant noodles contain liquid and powder, we’ll still mark the noodles as food. However, a whole bag of flour and a whole bottle of soy sauce will be marked as powder and liquid respectively. How to send food products: Food products can be sent via EMS / EUB. However, some countries have strict restrictions on imported food. We do not recommend sending food, drugs, healthcare products and meat products that are perishable and have short shelf life, which may result in quarantine and seizure by the customs of some countries. Sending these items in large quantities is also not recommended. You can send them together with other general goods or in multiple packets separately; We suggest that you send food products with standard packaging and shelf life. Please do not send handmade / brewed food products with no brand, shelf life and manufacturer. How to send top brands: Many users get confused when using couriers like DHL and UPS: Why are top brands not accepted? Why are my authentic branded items called replicas? Why can't I send used apparel? Since rules and practices vary in different countries, users may struggle to figure out how international logistics works when using our service to send parcels, purchase from Taobao and forward items to overseas. And what they find online is limited, most of which is just whether or not you can send certain items, without offering explicit explanations. If you give these couriers a call asking whether you can send a pair of Nike shoes, the answer is definitely yes. But why you cannot send them via Superbuy? Because sending items by yourself belongs to individual business, while doing so via Superbuy or our peers is deemed company business. When you send something at the official price of ￥800, the couriers will give your “individual business” an easy pass. If you send items at discounted prices (￥200 or ￥300) as “company business”via Superbuy or our peers, the couriers will surely do some review: Could you prove the authenticity of these Nike shoes? Could you provide authorization documents for export from Nike? This is exactly why you cannot send top brands via Superbuy, be it authentic brands or knock-offs, or used clothing.   Is there no way to send top brands? Of course not! Some UPS lines can send replicas or top brands, and the fees are a little higher due to the scarcity of such service, but they are known for stability and safety regarding shipment. Besides, postal lines or special lines can help too. All postal lines, such as EMS and China Post Registered Air Mail, are highly-rated options for sending top brands to overseas destinations. Superbuy will offer services like tag removal and parcel splitting when your parcel contains top brands or replicas. If a parcel of 20kg contains 5kg of top brands or replicas, it’s a better option to send the items separately, i.e. sending top brands or replicas via UPS or EMS, and others via regular lines, instead of sending them all in one parcel via UPS or EMS at a hefty price. This not only helps you save international freight, but the parcels are less likely to be confiscated by the customs. Even if the replicas are confiscated, other items will not be affected. Superbuy has also introduced logistics lines for top brands lately, such as Tax-Free Sensitive Air Cargo in EU&US and Sensitive Air Cargo, with shipment to major countries and regions supported. You can give them a try. Thank you for your understanding and support. We will always strive to provide you with safe, fast, stable and low-cost international logistics solutions. If you find the above helpful, just share it to WeChat Moments or with your friends Thanks a lot! Need more shipping solutions? Feel free to contact our Shipping Experts to learn more (no fee charged); Link: https://www.superbuy.com/en/page/customization/fillin/; After receiving your submission, we will contact you within 3 working days to offer you personalized solutions. Peak season of international logistics is coming in the 2nd half of this year. Superbuy will always keep an eye on your parcels and actively work together with you to solve any shipping issues! For any questions, you can also contact our customer service by clicking here: https://vs.rainbowred.com/visito ... &echatTag=en&lan=zh Thanks again for your understanding and support! At Superbuy, we take your needs as our top priority and are committed to providing you with top-rated logistics services as always!