I. 双12“下单攻略”
攻略一：限购/秒杀活动商品抢购
双12限购/秒杀活动商品，买手一定会尽全力为您抢购，但无法确保一定能抢到。故为了增加您的订单抢购成功率，建议您提前1-2天提交订单，以便买手提前将您的订单标记出来，蹲点进行抢购。
攻略二： 预售型（即分阶段付款）活动商品订购
双12预售型（即分阶段付款）活动商品，建议您提前全额支付购买，以便买手提前将您的订单标记出来，及时进行抢购；如果最终商家页面价格低于您实际支付金额，买手会将多支付的金额退还到您Superbuy账户。
注：根据天猫淘宝双12活动规定，预售型商品在拍下之后不支持取消订单且已支付定金不支持退款、无理由退货及商品颜色、尺码等信息修改，所以请大家一定看准再下单。
攻略三：为保证成功抢购，避免由于缺货、补款、待确认等因素导致订购中断，建议您在下单时做好以下几点：
1. 做好订单备注
为避免由于商品缺货或待确认导致抢购延时，活动当天建议您可提前了解并备注确认风险及备选订购方案。
2. 购买【极速响应】服务
时间就是金钱！一定要快！这个很重要！！！
如果您在下单时忘了购买，订单提交成功后，在买手未订购之前前往“代购订单列表-相应订单上点击增值服务”进行购买。
3. 勾选【先订购后补款】服务
活动当天商品价格波动概率较大，为避免由于补款导致抢购延时或失败，活动当天建议您在购买【极速响应】服务时勾选【先订购后补款】服务，订单差额在100元之内买手将为您先订购，您在24小时内补齐尾款即可。
II. 双12“一不”
一不：双12当天不支持领取部分优惠券、及兑换天猫购物津贴
淘宝天猫商家对领券、天猫购物津贴均有ID限制，买手使用的淘宝ID只能进行有限次数的领取或兑换，为保证您的订单能及时订购，所以双12当天不支持领取部分优惠券或兑换购物津贴，请您谅解。详情请查看《平台代购业务优惠领取规则》
III. 双12处理时效说明
1. 订购时效
活动期间订单买手工作时间为每日9:00-18:00（北京时间），限时限量抢购订单请您在商品开售前24小时下单并做详尽备注；
在12月12日18:00（北京时间）后提交的订单将在次日订购，无法享受双十二优惠，请您提前下单；
2. 商家发货及入库时效
受商家双12期间订单量猛增、物流爆仓影响，活动期间购买的商品商家发货时效及商品入库时间可能会有所延长，订单发货时间请以商品详情页面中商家描述的“发货时间”为准，请您耐心等待。
12.12Superbuy Shopping Tips
I. Tips for 12.12 Superbuy Shopping Event
Tip 1: Snap-up of Limited Deals/FlashSales
The shopping agents will try their best to snap up the 12.12Limited Deals/Flash Sales for you, but without any guarantee. Therefore, inorder to increase the success rate of snapping up these deals, we recommendthat you submit order 1-2 days in advance, so that the shopping agents can getyour order highlighted ahead of time for easier and faster purchase.
Tip 2: Purchaseof Pre-sale Items (i.e. pay in installment)
For orders of 12. 12 Pre-sale Items (i.e. pay ininstallment), we suggest that you pay in full in advance, so that our shoppingagents will get your orders highlighted ahead of time and snap up the items; Ifthe final price listed on the store is lower than the actual amount you paid,the shopping agents will refund the difference to your Superbuy account.
Note: According to rules for 12.12 Tmall and Taobao ShoppingEvent, orders of pre-sale items cannot be cancelled and the deposit cannot berefunded. In addition, Return Guarantee and modification of color, size, etc.will not be supported! Please check carefully before placing orders.
Tip 3: To ensuresuccessful purchase and avoid order failure due to stock shortage, paymentdelay and pending confirmation, etc., we kindly remind you of the followingduring purchasing:
1.Leave remarks as clear as possible under your order
Inorder to avoid delayed purchase due to stock shortage or pending confirmation,we suggest that you get a better understanding of related risks in advance andtell the shopping agent in the“Remarks”section under your order withalternative purchasing plans.
2.Purchase “Speedy Response” service
Timeis money! Be quick! This is all that matters!!!
Ifyou forget to purchase the service when you place an order, once the order issubmitted successfully, you can go to "list of shopping agent orders” andclick “value-added service” on the corresponding order to purchase the serviceif the shopping agent has not purchased your desired item yet.
3.Choose “Order First and Pay Later”
Onthe day of the Event, it is highly likely that prices will change from time totime. In order to avoid delayed or failed purchase due to delayed payment, wesuggest that you choose “Order First andPay Later” when purchasing “SpeedyResponse” service. Shopping agents will purchase your desired items if thedifference is less than CNY 100, and you can make up the payment within 24hours.
II. Thing that will not be processed during theEvent
No.1: Somecoupons or bonuses cannot be claimed or redeemed during the event.
Due to ID restrictions on claiming or redeeming coupons andTmall bonuses, our shopping agents can only claim or redeem these coupons usingtheir Taobao IDs for a limited number of times. In order to ensure your desireditems can be purchased in time, we may not be able to claim or redeem somecoupons or bonuses on 12 Dec. Thanks for your understanding. For details,please refer to "Rules for Claiming Coupons for Shopping Agent Orders”
III. ProcessingTime during 12.12 Shopping Event
1. Processingtime for orders
Shopping agents will work 9:00 -18:00(BT)during the event, please submit order 24 hours earlier before limited itemsstart selling; Orders paid after 18:00 Dec.12 won't get the event discounts,please submit orders in advance.
2. Transit timefor shipment and stock-in
Due to the surge in order volume andinsufficient logistics capacity during 12.12 Shopping Event, shipment andstock-in of the items purchased during the Event may be delayed. The exactshipping time shall be subject to the "shipping time" specified onthe page of product details in the store. Please be patient!
