Notification on Parcel Delay during Peak Season

Dear Users, Due to the surge in order volume and insufficient capacity of air freight caused by the peak season of cross-border online shopping, and the low processing efficiency of the postal service in the destination country, it is expected that the international logistics will be greatly affected, and the estimated delivery time of parcels may be delayed to some extent. Based on current monitoring of Superbuy, the following logistics routes are greatly affected: 1. Some parcels shipped via EMS to countries such as the United States, the United Kingdom, Canada, etc. are delayed (the estimated delivery time is extended to 15-20 working days). 2. The DHL route is affected by the continuous public events in Hong Kong, so the parcels are more likely to be inspected, some of which are pending for customs processing. At the same time, due to the lack of air space, the overall delivery will be delayed. 3. Some parcels shipped to countries including the United States, Canada, Brazil, Germany, etc. via EUB route have been delayed to some extent. If your package is delayed, please wait patiently. We have actively contacted logistics providers to follow up. We apologize for any inconvenience caused, and thank you for your understanding and support! Attachment: Screenshot of notice from China Post on delay for parcels shipped to the US (in Chinese)

Superbuy Team 11/04/2019

gaijd 发表于 2019-11-15 06:20 Wouldn't use these guys to order to Canada with EMS. You'll pay 100$ for shipping and never get your ...

We feel so sorry for that, and please provide your PN number and wait for our customer service. We'll help you solve it soon. Thanks for your kind understanding.

lsd05 发表于 2019-12-18 00:14 No problem it arrived today!! Amazing service. Thanks

Thank you for your support！