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Where is my EMS package?
发表于 2017-4-21 19:14:06 来自手机 | 最新回复 2017-4-28 13:58:53 | 来自于 USA 楼主
The tracking number  EA178963469CN has the same status since April 6.  Don't even know if it left China. Need your help. Thanks. Tracking History Origin Post is Preparing Shipment, April 6, 2017 8:47 pm Processed Through Facility, SHENZHEN EMS, CHINA April 6, 2017 2:53 pm Acceptance, CHINA
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发表于 2017-4-22 14:41:44 沙发
Thanks for asking. We’re apologize for this not good experience. Your package was sitting at the airport, waiting to be processed by USPS cause of their poor efficiency. You can call 1-800-275-8777 or 222 1811 for help. Or else, you can browse website https://tools.usps.com/go/TrackConfirmAction_input We’ll push EMS to deal with your package and if any message, we’ll let you know asap. If any other questions, kindly let us know.
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 楼主| 发表于 2017-4-22 19:48:29 来自手机 板凳
The link doesn't work. Please check and re-post.  Please push EMS to resolve this situation.  Otherwise I am afraid my box will be sitting there forever and being ignored since there are new packages coming in everyday.  Thanks.
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 楼主| 发表于 2017-4-24 00:08:38 来自手机 地板
Another question: can you find out which US airport was it sent to?  Thanks.
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发表于 2017-4-24 10:08:51 5#
Dear friends, We regret for any inconvenience caused to you.The tracking information is as the blew. Our  logistics teams are trying every effort to push the China post to slove the delayed packages by urging usps(United States Postal Service) to hire more people to handle these packages. The situations are getting better. Please wait more patiently ,Superbuy will closely follow every packages until they are delivered.
EA178963469CN.jpg
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 楼主| 发表于 2017-4-24 12:21:23 来自手机 6#
You didn't reply my two questions. Please read carefully and reply. Thanks.
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发表于 2017-4-24 14:27:43 7#
Studiokmt 发表于 2017-4-24 12:21 You didn't reply my two questions. Please read carefully and reply. Thanks.
I'm sorry not clearly to reply you,please refer to  the answer detailedly. 1.  According to the China Post, the air flight information you can see the  pictures.  Package is arranged the direct flight on 7-April but specific US airport can't be known. 2.The other question about the tracking line, I test  it is working so I ask my colleagues to check it again , it finally shows it's still working right. But because the USPS not receive and handle package, the tracking is still not update. Once it's scanned by USPS, you can see the update information by usps website(https://tools.usps.com/go/TrackC ... abels=EA178963469CN ) or Superbuy. If you still can't see it ,can you show me the pictures , I will ask IT to check it against. 3. About all delayed packages, our logistics team are monitoring every parcel, don't worry we won't ignore one package, Please wait more patiently ,Superbuy will closely follow every packages until they are delivered. if you have more questions, you also can click professional  customer  services for 7*24hours Many thanks  for your choice.
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 楼主| 发表于 2017-4-24 15:07:38 来自手机 8#
Thanks for your answer. When I hit the link, this is what I got. <img src="https://superbuy-test-img.oss-us-west-1.aliyuncs.com/images/bbs/2017/04/24/Z22EtfEtic6kjnQRMYRHcRxrNwhpCnpY.PNG" alt="">
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 楼主| 发表于 2017-4-24 15:11:29 来自手机 9#
I copied and pasted your link, then It worked. Thanks.
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 楼主| 发表于 2017-4-28 01:03:31 来自手机 10#
Do you have any news?
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发表于 2017-4-28 13:54:18 11#
sorry,I'm late. Your parcel  EA178963469CN has arrived at the USPS facility on 27-April, please check the tracking in the below website:(https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=1&text28777=&tLabels=EA178963469CN).The parcel is now checking by the customs. The normal processing period is 3-5 days. If your parcel stays in this status for a long time, you can call the US customs to know why. Here’s the number : 1 877 227 55 11 (Monday to Friday 8:30am - 5:00pm ). You can provide them the customs clearance. We hope you can get your parcel soon. if you have more questions, you also can click professional  customer  services or leave the messages to answer your questions  for 7*24hours.
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 楼主| 发表于 2017-4-28 13:58:53 来自手机 12#
Thanks!!!  Really appreciate your helps.
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