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Welcome to Superbuy. Thanks for your trust & support. Hope you have a good journey on Superbuy. Maybe you are not familiar with Superbuy and are not clear about the purchasing, and transshipment process, but don't worry. I will show you Superbuy in all directions and solve the common problems you may encounter. Also, you can learn more from our “Help Center”, or our customer service.
I, What’s Superbuy？
Superbuy founded in 2012, helps global users to purchase Chinese goods with ease. It's a one-step service station ranging from purchasing, order fulfillment, quality inspection, and international shipping (through third-party couriers) to after-sales. Currently, users can shop from over 20 well-known Chinese e-commerce platforms on Superbuy. We are professional, reliable, and provide excellent service.
II, What are the benefits for new users?
1, ￥560 coupon package only for new registration, contains 14 coupons:
• Agent shopping coupons: 2 x ￥10 coupons with no.-min.-spend
• International shipping coupons: 2 x ￥10 with no.-min.-spend, 2 x ￥199-￥20 coupons, 2 x ￥299-￥30 coupons, 2 x ￥499-￥40 coupons, 2 x ￥699-￥60 coupons, 1 x ￥999-￥100 coupon, 1 x ￥1500-￥120 coupon. Kindly remind: Verify your email to place your order & use the coupons, or you can just browse, no order is supported. The ￥560 new user gift was launched on August 3, 2022.
2, Birthday Gift （VIP0）: 100 Credits & E-card.
III, How to shop from Superbuy?
1, Simple order process:
Select items-> Submit and pay for goods order-> Superbuy purchase –> Superbuy inspection & Storage –>Submit for Delivery -> Pay estimated international Freight ->Superbuy Pack/Weigh/Delivery -> Delivered & Review
More Details about it>>>
2, The way of agent purchasing:
1) Search keyword/commodity link to agent purchase, shop now>>>
2) Manually submit shopping orders: if Superbuy can not recognize the product link, you can submit it manually. Order now>>>
3) Expert Sourcing Service（10% Service Fee per order）: 1-1 Bilingual Expert, Customization request, priority order placement.
If you have any questions, you can contact our customer service.
IV, What platforms can users buy through Superbuy?
Superbuy supports most Chinese major e-commerce platforms, as follows:
Popular platforms: Taobao, Tmall, JD.com, 1688, Vipshop, Pinduoduo, etc.
Second-hand e-commerce platforms: goofish.com, Zhuanzhuan, Paipai, Kongfz.com,etc.
Others: weidian, youpoo, xiaohongshu, xiaomiyoupin, HK e-commerce platform, etc.
Remark: Superbuy can recognize product links from Taobao, Tmall, 1688, weidian, JD.com, Vipshop, Kongfz.com, to purchase directly for you. If the product link you pasted cannot be recognized, you can place an order manually, or use expert services to help. If you have any questions you can consult our customer service.
V, What free services does Superbuy offer?
1, Free shopping agent service: Taobao, Tmall, 1688, Weidian, Jingdong, Vipshop, and Dangdang are free of service fees; but second-hand shopping agents (Xianyu, Zhuanzhuan, Kongfz.com, etc.)/ expert sourcing are paid value-added services.
2, Free Standard Photo Service: ≤ 3 pcs.
If you have personalized and precise photo requirements, you can buy our add-valued service “Detailed Photo”. Learn more >>>
3, 90-days free storage.
If the storage period exceeds 90 days, Superbuy will charge you a storage fee of CN￥0.1 per DI per day. If you have not submitted a parcel delivery order within 180 days, the items will be automatically deemed abandoned and processed as overdue (in this case, Superbuy will have the ownership of it). You can purchase “Storage Period Extension” service in advance if you need to extend storage.
More details about the storage period>>>
4, "Superbuy Compensation Policy" service: Worry-free compensation, limited shipping line.
More detail about Superbuy Compensation Policy>
More about other after-sale service>>>
VI, Purchasing Risk & Postal Restrictions
1, Superbuy will only provide you with the shopping agent service for selected third-party platforms， but Superbuy is not responsible for the possible risks and legal consequences like quality issues and copyright infringement.
2, As a service platform, Superbuy is partnered with numerous third-party logistics providers who ship the products we purchased to you. Superbuy is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with international transportation. However, Superbuy will warn you about the possible risks. We will improve our logistics insurance services since we want to help you assess possible risks and minimize possible losses.
3, For knowledge of restrictions on shipping goods, see the following:
1) Deliverable Products: Clothing, bags, shoes, books, jewelry, digital products, small household items ( such as curtains, bed sheets, wall paintings), dinnerware, toys, small furniture, glasses, CDs, etc.
2) Unsuitable and absolutely prohibited items: Gun accessories or imitation guns and accessories, tools, utility knives, flammable gas, pressure vessel, combustible liquid, inflammable solid, chemicals, plants and animals, nail polish, perfume, precious jewelry, lighters or other dangerous goods. More about it>>>
3) Based on the differences in the customs policy from different countries, some countries or regions are more sensitive about special goods. Local customs confiscation probability will be slightly larger, including but not limited to the following items:
cooked meat, electronic mobile phones (with batteries), magnetic components, Mobile power supply, clothing imitation brand, liquid, powder, compressed gas, gold and silver jewelry, diamonds, coins, antiques, controlled knives, plant seeds.
For example:
United Kingdom
Sensitive with importing beef, not suitable for mailing
Italy
Sensitive with importing leather shoes, not suitable for mailing
Australia
Sensitive with importing animal fur and wooden goods, and plant seeds are not suitable for mailing
Japan
Sensitive with importing products made by animal leather or wood
Kindly reminder:
1, If you buy a restricted product, you should bear the risk caused by the policy of the customs or the uncontrollable risks associated with international transportation.
2, Due to safety and import restrictions of various countries' customs, each logistics provider has its own unacceptable items, which are all decided by the logistics provider. We will display the postal limit requirements of each logistics provider, and our system will automatically show the appropriate line for the goods. If you have any questions about shipping, you can contact our customer service to learn more, or you can buy our “shipping expert” service to help you submit the parcel.
In addition, some sensitive commodities such as food may be detained and confiscated by the customs of the destination country even if the logistics provider can deliver them; in terms of taxes and fees, each country’s customs has its own tariff requirements and practices, such as tax exemption, random inspection, default Taxation, and Superbuy cannot guarantee that the user's package will not be taxed. Regarding mailing restrictions and tariffs, users need to accept certain realities and consider risks in advance. We will try our best to inform in advance and assist afterward. If you have any doubts or special requests, you can ask our customer service team in advance.
3, Can't be professionally inspected.
If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.
VII, Shipping calculator
You can get logistics route information through "shipping calculator", such as approximate delivery time and price. In addition, you can check the hot shipping plan from "shipping solution query" to learn more.
Link: https://www.superbuy.com/en/page/query/freight/
VIII, How to choose your shipping line?
We suggest you consider it from 3 aspects: time, cost, and restriction. You can consult others' shipping plans and choose them according to your needs. Shipping calculator & shipping plan >
X、After-sale: items arrived in abnormal conditions?
Items in abnormal conditions: More Details>
Mail Restrictions Knowledge: Mail Restrictions
Shipping & Delivery Knowledge: Read More>
Customs & Taxes: Read More>
Services Market: https://www.superbuy.com/en/page/subject/?id=21892
If you have any questions, please feel free to contact our customer service! Please follow us on~
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