I feel the pop ups on the right of the screen hide a lot of information from your shopping list page.

:) Happy CNY everybody!

:)

Happy CNY

Awesome

yesss

Happy CNY~  (✿◕‿◕)  I wish it were possible to contact sellers on Xianyu without needing to send a payment first!

errxr403 发表于 2021-2-18 23:27 1) The website is very cluttered with announcements, having a simple layout with less distracting th ...

Thank you very much for your sincere suggestions. In the follow-up optimization, it helped us a lot.

Love this.

Love the works they put on!! please keep it up

Good deal

Awesome ?

nice

Suggestion One - User Experience: Stop throwing ten thousand adverts and announcements to me every single time I open and login. It's pointless and annoying.

Suggestion Two - User Experience: Two-Factor authentication, allow us to use Google Authenticator to protect our accounts.

Suggestion Three - User Experience: Although it may be difficult, you should try to hire some people to overlook the Chinese-English translations. Some of them are rough and confusing and use bad grammar, it would be nice to read clean English.

Suggestion Four - User Experience: Adjust the site so that it is better suited to different resolutions, sometimes it is hard to read or use when the site is in different reesolutions.

Suggestion Five - Shipping Experience: Perhaps we should have some sort of estimate of time between 'Order Pending' and 'Order Processed'... sometimes it feels like I am waiting forever. Maybe give each order a queue number so we can see when we are going to have our order processed.

Event 2 10 suggestions I have using superbuy frequently 1. Agents english skills There are agents with very good english skills but I had a few incidents where the agent/support member did not understand what I wanted to tell him in regard of my offer. I always send screenshots to make it clear what it is about but sometimes that’s not enough to solve an issue quick without misunderstandings. 2. Pre-Order Items standart procedure I often purchase pre-order items with a deposit and final payment. There is no guideline for these kind of sales. Every agent somehow does it different. Sometimes I have to pay only the deposit and final payment on release and sometimes I have to pay all the money at once or have payments in between. There should be a standard procedure for this kind of purchase that stays the same every time I do a pre-order with superbuy. 3. Shipping Format for estimated weight It would be nice if you could choose the shipping format before you get the estimated shipping weight. I had some incidents where the estimated shipping was so high that I had to take a logistic line that was very expensive but not necessary. The estimated shipping is always way too high and I would lose a lot of money on that. If I could choose shipping in bag or cardboard package before the estimated shipping would be much more accurate and more transparent. 4. Shipping information display My shipping information is always displayed in chinese. I have to take the numbers and add to a different tracking site in order do see them in english. It would be nice if this would be added on superbuy. 5. Shipping line feedback If the feedback to shipping lines would be stated on the website it would be more easy to choose between them. Some lines are simply unknown to the user or there is no trust so having feedback from other people in europe (for example) would be a great help to see which lines are having trouble at the moment, long or short delivery times, custom checks etc. 6. Superbuy message center The message section could be organized more clearly. When you have read all your messages the message center shows no messages and its not easy to go back and see your message history. That should be more easy to access. 7. Value-added services: check for complete order It would be nice if on inspection the agent could check if the order is complete and all items belonging to that order are actually there. I had an incident where there were several small pieces missing and I did not notice that on the inspection pictures and I got it all shipped to me without the small items. 8. Website design is too cluttered There is so many small text, links and stuff to click on that if you are new to superbuy this can be quite confusing. The tutorials and guides on how to use superbuy with different chinese platforms should be more easy to find and all together. 9. Give recommendations based on my shopping behavior. On taobao I get very good recommendations according to what I look at. If I would get these in superbuy in connection with the $ price I would be more tempted to buy because that would make my shopping experience more easy. 10. Customer engagement and feedback I had a conversation with people who use shopping services from china quite often and when I told them I use superbuy and I love it they all said that it was bad when they used it years ago. I would implement more goodies for frequent buyers who are willing to do convincing reviews based on their whole experience to bring people back or make them chose you cause feedback is all that counts. Like I said your website is not very clear to a new customer and that might scare people away. Feedback from a person ACTUALLY in Europe is worth so much and that should be easily available on your site by region.