|
While we are trapped at home during this corona virus period and relying on deliveries- and having met with exorbitant price hikes and/or deteriorating service standards; (even disappointing outcomes), it is with much commendation, gratification and appreciation that:
despite the difficulties facing Superbuy, it is nice to receive an email that:
"...基于我司极致服务的理念，将于于2020年5月4日起调整补款单规则及补款额度，在此过渡期内，我们会仍然按照原有规则进行计费...
Based on our active and great emphasis on providing you with the best ultimate service, we will adjust the replenishment order rules and repayment amount from May 4, 2020. During this transition period, we will still charge according to the original rules ..."
Such consistency in keeping promises and making efforts is so unheard of nowadays when corporations are out to milk consumers for a quick and dirty deal (witout the farsight that retaining customers pay more and cost less! I am not an employee of Superbuy. Nor am I related. But having met with and "suffered so much" under so many so-called customer-centric online sellers/agents, this is refreshing! (I mean, shouldnt we applaud, endorse and support best practice? With Superbuy consistently living up to her promise of customer satisfaction (dellght) and even continuously improving (eg. i noticed improvements in the user friendliness of the website and app over time), it is Win-Win for us, as consumers too!
In fact, assured and encouraged, i intended to start purchasing online from Superbuy and visiting website, i am delighted to learn further that:
"...Notice on Free Storage Period Extended to 180 DaysCopy link
|Descending |Read mode
Dear users,Due to the COIVD-19 outbreak, we have been seeing logistics delays, price hikes, and even service suspension, which result in some users failing to send their parcels. To provide all our users with better warehousing service, Superbuy will extend the free storage period to 6 months (from 3 months), effective on 23 Apr., Beijing Time. The details are as follows:
For product orders submitted from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total) after the product stock-in;
For products stored in the warehouse from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total);3.For products stored in the warehouse whithout being delivered or under "Overdue" status from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total);
For products under“Overdue”status from 21 Jan. to 17 Apr., 2020, Beijing Time, the status will be changed into "Stored" by the system, and the free storage period will be extended for an additional 3 months. If you still haven’t submitted parcels after such period expires, the product will be under "Overdue" status again......"
I am not an employee of Superbuy. Nor am I related. But having met with so many so-called customer-centric online sellers/agents, esp when others pay lip service or take us for granted, this revelation is so refreshing- different
Let us, consumers, sincerely applaud, endorse and support such consistency, assurance, reliability and best practices!
With Superbuy consistently living up to her promise of customer satisfaction (delight) and even continuously improving (eg. i noticed improvements in the user friendliness of the website and app over time), it is Win-Win for us, as consumers too!
Thank you!
Thank you! With much appreciation, compliments, commendation- and RESPECT!
Best! |
