amanda.py.lam replied at 2020-4-17 14:38 my order is stuck, the payment is transffered to a Australia bank account as superbuy have requested ...

Hello. This is Lori,customer service. Since this payment issue is important case and has private information . Could you kindly send us email to service@superbuy.com ? Then we could further help you. Thank you for your understanding.

Thanks for the info.

thank you for the heads up

Thanks for the info

hi is there any vessels able to come to Singapore? thanks

ok

HELLO!!!! I have paid for shipping and received NO item

opulentonly 发表于 2020-5-18 16:41 HELLO!!!! I have paid for shipping and received NO item

Dear user，we feel so sorry for that, and please provide your PN number and wait for our customer service. We'll help you solve it soon. Thanks for your kind understanding.

hi

y123456789.yy98 replied at 2020-5-19 11:00 hi

i want to ask you why sf express logistic shipping fee very expensive

I have one parcel from EMS of 2 months, when I was expecting it to arrive at 15 days maximum, and now one from DHL, have been more than 18 days, and I still don't receive updates from both tracking codes you gave me.

康妮 发表于 2020-5-15 17:45 hi is there any vessels able to come to Singapore? thanks

Dear customer.Thank you for choosing superbuy. The Sea route line to Singapore has been opened and can be used.But the current schedule is not  stable, thank you for your understanding.if you have any other question please feel free to contact us by initiating a parcel enquiry, we will try our best to help you. How to initiate a parcel enquiry? For PC users: Click user avatar-> My Superbuy -> Parcel Details (of the parcel in question) -> Problem Consulting

javier9 发表于 2020-5-19 11:44 I have one parcel from EMS of 2 months, when I was expecting it to arrive at 15 days maximum, and no ...

Dear user，we feel so sorry for that, and please provide your PN number and wait for our customer service. We'll help you solve it soon. Thanks for your kind understanding.

How long does it take to ship to the Netherlands?

jaymangroelal 发表于 2020-6-3 23:16 How long does it take to ship to the Netherlands?

Dear customer. Thank you for choosing superbuy. which Logistics line do you want to consult?  you can contact  our customer service for detailed consultation. we will try our best to help you.Thank you. How to initiate a parcel enquiry? For PC users: Click user avatar-> My Superbuy -> Parcel Details (of the parcel in question) -> Problem Consulting

Any news about EUB shippment to Brazil? I use to ship all my items using EUB but its not avaiable for my country now. Does the EUB option will get back anytime soon?

Hi! I have already paid for my goods 10 mins ago. Where should I input the delivery address? It just needs to be delivered in Guangzhou

Hi. When will it start shipping normally? I want to make several purchases since I do dropshipping, but shipping logistics is not enabled.

Mocellim 发表于 2020-6-6 02:34 Any news about EUB shippment to Brazil? I use to ship all my items using EUB but its not avaiable fo ...

Dear friend, Thank you for your feedback and information. With regard to EUB, the current transportation time limit is really very long. As for the package you mentioned, you can provide us with the corresponding package number. We can check for you further. Or you could submit package consultation directly in the package, and there will be special personnel to help you follow up. Please feel free to contact us and we hope to hear from you. Have a nice day!

karenfdomingo replied at 2020-6-9 10:41 Hi! I have already paid for my goods 10 mins ago. Where should I input the delivery address? It just ...

Dear friend, Thank you for your feedback, Did you mean the goods you paid yourself from the seller? If yes, you could query and select the mailing address in the following links. If you have any other questions, please feel free to contact us, thank you. Have a nice day! https://www.superbuy.com/en/page/help/#search_helpId131