双11“下单攻略”
攻略一：限购/秒杀活动商品抢购
双11限购/秒杀活动商品，买手一定会尽全力为您抢购，但无法确保一定能抢到。故为了增加您的订单抢购成功率，建议您提前1-2天提交订单，以便买手提前将您的订单标记出来，蹲点进行抢购。
攻略二： 预售型（即分阶段付款）活动商品订购
双11预售型（即分阶段付款）活动商品，建议您提前全额支付购买，以便买手提前将您的订单标记出来，及时进行抢购；如果最终商家页面价格低于您实际支付金额，买手会将多支付的金额退还到您Superbuy账户。
注：根据天猫淘宝双11活动规定：预售型商品在拍下之后不支持取消订单且已支付定金不支持退款、无理由退货及商品颜色、尺码等信息修改，所以请大家一定看准再下单。
攻略三：为保证成功抢购，避免由于缺货、补款、待确认等因素导致订购中断，建议您在下单时做好以下几点：
1. 做好订单备注
为避免由于商品缺货或待确认导致抢购延时，活动当天建议您可提前了解并备注确认风险及备选订购方案。
2. 购买【极速响应】服务
时间就是金钱！一定要快！这个很重要！！！
如果您在下单时忘了购买，订单提交成功后，在买手未订购之前前往“代购订单列表-相应订单上点击增值服务”进行购买。
3. 勾选【先订购后补款】服务
活动当天商品价格波动概率较大，为避免由于补款导致抢购延时或失败，活动当天建议您在购买【极速响应】服务时勾选【先订购后补款】服务，订单差额在100元之内买手将为您先订购，您在24小时内补齐尾款即可。
双11“三不”
一不：双11当天不处理退款/退货申请
根据天猫淘宝双11活动规则规定： 天猫淘宝所有商家双11当天（11月11日00:00:00—11月11日23:59:59）将关闭申请退款功能，所以亲们提交的订单，在双11当天状态为”已订购”的订单均不支持退款申请；若有退款需求，买手会在11月12日后逐一进行处理。
二不：双11当天不支持领取部分优惠券、及兑换天猫购物津贴
淘宝天猫商家对领券、天猫购物津贴均有ID限制，买手使用的淘宝ID只能进行有限次数的领取或兑换，为保证您的订单能及时订购，所以双11当天不支持领取部分优惠券或兑换购物津贴，请您谅解。详情请查看《平台代购业务优惠领取规则》
三不：双11当天不回复订单咨询
活动当天买手不回复订单咨询，如您有商品颜色、尺码等信息修改等紧急情况请联系在线客服。
双11处理时效说明
1. 订购时效
双11当天Superbuy将24小时提供采购服务，但由于订单量激增，活动当天代购订单响应时效可能会延长。普通订单买手将尽快为您处理，极速响应订单响应时效为2小时，期间不排除由于购买时差导致商品价格变化的情况发生，望您谅解；
2.订单售后时效
受双11大促订单量较大影响，北京时间11月9日18点-12日24点提交的订单咨询、专家咨询、催发货、退换货等售后任务将顺延至13日早9点后开始处理，并在72小时内响应，受双11期间全国物流将会爆仓导致物流延误影响，订单退换货周期可能会延长，请您谅解。
3. 商家发货及入库时效
受商家双11期间订单量猛增、物流爆仓影响，活动期间购买的商品商家发货时效及商品入库时间可能会有所延长，订单发货时间请以商品详情页面中商家描述的“发货时间”为准，请您耐心等待。
4.客服咨询时效
1）活动当天，在线客服的工作时间为北京时间11月10号8：00-24：00，11月11日0：00-24：00，11月12日恢复正常咨询时效8：00-20：00，期间咨询量较大可能会有短暂排队情况，请您耐心等待，感谢您的理解。
2）双11活动期间，受咨询量激增影响，包裹咨询、售后回复时效将存在延迟。自11月16日起，包裹咨询、售后回复时效将延长至24-48小时。时效将依据实际情况进行逐步恢复。对此给您的带来的不便，我们深表歉意，感谢您一直以来的支持。
5.账户充值到账时效
1）Poli交易审核时效：部分Poli交易需要经第三方审核确认后才能入账成功，如果您的交易在审核中，请耐心等待审核通过，一般审核时效为1-3个工作日。
2）PayPal电子支票审核时效：如果您使用电子支票支付，且目前您的电子支票交易在PayPal审核中，一般电子支票审核时间为5到7个工作日。
3）北京时间11月10日~11月11日，支付宝可能出现交易延迟或不成功，建议您预先充值账户，提高抢购成功率。
11.11Superbuy Shopping Tips
I.Tips for 11.11 Superbuy Shopping Event
Tip 1: Snap-up of Limited Deals/FlashSales
The shopping agents will try their best to snap up the 11.11Limited Deals/Flash Sales for you, but without any guarantee. Therefore, inorder to increase the success rate of snapping up these deals, we recommendthat you submit order 1-2 days in advance, so that the shopping agents can getyour order highlighted ahead of time for easier and faster purchase.
Tip 2: Purchaseof Pre-sale Items (i.e. pay in installment)
For orders of 11. 11 Pre-sale Items (i.e. pay ininstallment), we suggest that you pay in full in advance, so that our shoppingagents will get your orders highlighted ahead of time and snap up the items; Ifthe final price listed on the store is lower than the actual amount you paid,the shopping agents will refund the difference to your Superbuy account.
Note: According to rules for 11.11 Tmall and Taobao ShoppingEvent, orders of pre-sale items cannot be cancelled and the deposit cannot berefunded. In addition, Return Guarantee and modification of color, size, etc.will not be supported! Please check carefully before placing orders.
Tip 3: To ensuresuccessful purchase and avoid order failure due to stock shortage, paymentdelay and pending confirmation, etc., we kindly remind you of the followingduring purchasing:
1.Leave remarks as clear as possible under your order
Inorder to avoid delayed purchase due to stock shortage or pending confirmation,we suggest that you get a better understanding of related risks in advance andtell the shopping agent in the“Remarks”section under your order withalternative purchasing plans.
2.Purchase “Speedy Response” service
Timeis money! Be quick! This is all that matters!!!
Ifyou forget to purchase the service when you place an order, once the order issubmitted successfully, you can go to "list of shopping agent orders” andclick “value-added service” on the corresponding order to purchase the serviceif the shopping agent has not purchased your desired item yet.
3.Choose “Order First and Pay Later”
Onthe day of the Event, it is highly likely that prices will change from time totime. In order to avoid delayed or failed purchase due to delayed payment, wesuggest that you choose “Order First andPay Later” when purchasing “SpeedyResponse” service. Shopping agents will purchase your desired items if thedifference is less than CNY 100, and you can make up the payment within 24hours.
II. Things that will not beprocessed on 11 Nov.
No.1:Refund/Return applications will not be processed on 11 Nov.
According to rules for 11.11 Taobao and Tmall ShoppingEvent, all refund applications will not be processed on 11 Nov. (00:00:00,—23:59:59, 11 Nov.).
Therefore, orders under“Purchased”status on 11 Nov. will not be eligible forrefund; in case of refund request, our shopping agent will handle it after 11Nov.
No.2: Somecoupons or bonuses cannot be claimed or redeemed on 11 Nov.
Due to ID restrictions on claiming or redeeming coupons andTmall bonuses, our shopping agents can only claim or redeem these coupons usingtheir Taobao IDs for a limited number of times. In order to ensure your desireditems can be purchased in time, we may not be able to claim or redeem somecoupons or bonuses on 11 Nov. Thanks for your understanding. For details,please refer to "Rules for Claiming Coupons for Shopping Agent Orders”
No.3: All orderenquiries will not be replied on 11 Nov.
On the day of the Event, our shopping agents will not replyto any order enquiry, and in case of emergencies such as modification of color,size, etc., please contact our online customer service.
III. ProcessingTime during 11.11 Shopping Event
1. Processingtime for orders
24-hour purchasing services will beprovided during 11.11 Shopping Event., but due to the surge in order volume,the shopping agent orders on the day of the Event may be delayed. In case ofordinary order, our shopping agent will handle it as soon as possible, and for Speedy Response order, the processingtime is 2 hour, during which the price may change correspondingly. Thanks foryour understanding!
2. Processingtime for after-sales services
Due to the surge in order volume during11.11 Shopping Event, after-sales applications such as order enquiry, expertconsultation, expedited delivery, refund/exchange request submitted from 18:00, 9 Nov. to 24: 00, 12 Nov. (Beijing Time) will be processed after 9: 00, 13Nov. and users will be notified within 72 hours. As a result of insufficientlogistics capacity nationwide during 11.11 Shopping Event, refund and exchangemay be delayed. Thanks for your understanding.
3. Transit timefor shipment and stock-in
Due to the surge in order volume and insufficient logisticscapacity during 11.11 Shopping Event, shipment and stock-in of the itemspurchased during the Event may be delayed. The exact shipping time shall besubject to the "shipping time" specified on the page of productdetails in the store. Please be patient!
4. Response Time of CustomerService
1) On the day of theEvent, our online customer service will work: 8:00 - 24:00 on Nov.10 and 00:00 -24:00 on Nov.11, and the previous working hours of 8:00 - 20:00 will be resumedstarting Nov.12. You may have to get in line for reply due to the surgingnumbers of enquiries during the event, please wait patiently. Thank you foryour understanding.
2) There will be somedelays in responses to parcel enquiries and after-sales enquiries during the eventdue to their surging numbers. From Nov.16, the response time for parcelenquiries and after-sales enquiries will be extended to 24 - 48 hours, and theprevious response time will be gradually resumed per the actual situation.Weapologize for the inconvenience, and thank you for your continued support.
5. Account Top-up
1) Poli TransactionReview: Some Poli transactions will be reviewed by a third party before themoney is transferred to your account successfully. If your transaction is underreview, please wait patiently.The review process generally takes 1 - 3 workingdays.
2) PayPal E-checkPayment Review: The review process generally takes 5 - 7 working days forpayment via e-check that is reviewed by PayPal.
3) Delayed or failedpayment via Alipay may happen during Nov.10 to Nov.11, so we suggest that youtop up your account in advance to boost the chance of snagging your favouriteitems.
