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Hey, guy! I'm Ace. Long time no see. <br/> Since the day I was born, I've continued studying Superbuy's service capabilities and have been committed to improving the shopping experience for users. To that end, I've worked hard and finally become an expert. (please give me some applause)<br/>
Now, even the community editor is one of my big fans and asked me if I can give a lecture in the community. Greater ability brings greater responsibilities. I'm pleased to solve problems for the users. Let's start from logistics, the most concerned issue.<br/>
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When you find that the order status is "International Parcel Shipped", you must be burst with joy and expect to receive the parcel as soon as possible.<br/>
However, logistics problems are sometimes inevitable during the international transfer process. Let me show you some examples.<br/>
Firstly, we can call a professional and helpful customer service representative through "Parcel Enquiry", which can be accessed on different devices as shown in the following picture:<br/>
【PC】
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【APP】
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Follow footprints, can you find the access?<br/>
(The editor appears suddenly and says: "Ace, some users are discussing and sent comments in the live broadcasting room, asking for your help.")<br/>
Roger that! Here I am. Let's see what the questions are.<br/> <br/> case one
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case two
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case three
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Attention please. When you ask the customer service representative for help, please provide the order number or the parcel number.
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The customer service representative will respond to your enquiry in 24 hours and ask the third-party logistics provider in China to check the parcel, push the delivery and reply to your question as soon as possible. Please be patient since the process involves multiple parties in multiple countries. We appreciate your patience and will accelerate the process as much as we can to ensure that you can receive the parcel as soon as possible.<br/>
So much for the first lesson. Thank you for your participation and I hope it can help you. See you next time!
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