Notice of "Superbuy Employee Day" Service Arrangements for Sep. 5

Dear Superbuy User, Greetings!   We sincerely appreciate your continued support and trust in Superbuy. After a year of dedicated service, our team will observe the "Superbuy Employee Day" holiday on Sep. 5 (hereinafter referred to as "Employee Day"). On this day, our staff will take a temporary break from their busy schedules to recharge, ensuring we can continue delivering even better service to you. Important Notes:   •Order submission will remain unaffected during Employee Day. •For time-sensitive or urgent orders, we strongly recommend placing them in advance to avoid potential delays. •Full services will resume promptly at 09:00 on Sep. 6, with expedited processing for all pending requests. I.  Service Arrangements During Employee Day During the Employee Day (18:00, Sep. 4 to 09:00, Sep. 6, 2025), the following services will be temporarily suspended and fully restored after the holiday (from 09:00, Sep. 6): *All times above are in Beijing Time. II. Service Resumption Timeline After Employee Day   1.  Order Processing   Orders placed between 18:00, Sep. 4 and 09:00, Sep. 6 will be processed within 24 hours after Sep. 6, following the order submission sequence. Example: An order placed at 09:00, Sep. 5 will be completed by 18:00, Sep. 6. Normal service will fully resume starting Sep. 9. 2.Expert Enquiries Expert enquiries submitted between 18:00, Sep. 4 and 09:00, Sep. 6 will receive responses starting Sep. 8. 3.  After-Sales Service   All after-service requests (including order inquiries, shipping reminders, returns/exchanges, etc.) submitted between 18:00, Sep. 4 - 09:00, Sep. 6 will be processed in submission order starting 09:00, Sep. 6, with responses provided within 48 hours. Example: Request submitted on Sep. 5 will be processed by 18:00, Sep. 7. Normal service will fully resume on Sep. 10. 4.  Parcel Inquiries / After-Sales   Parcel inquiries and after-sales services submitted between 18:00, Sep. 4 - 09:00, Sep. 6 will be processed with a 24-hour delay based on submission time. Example: Inquiry submitted at 16:00, Sep. 5 will be responded by 16:00, Sep. 7. Normal service will resume on Sep. 9. 5.  Instant Support Channels Live chat and customer service hotline will be suspended from 18:00, Sep. 4 to 09:00, Sep. 6. Services will resume normal operation after 09:00, Sep. 6. During this period, you may still leave messages for us as usual. 6.  Email Responses   Email replies will be paused from 18:00, Sep. 4 to 09:00, Sep. 6, with responses sent within 24 hours of submission time after resumption. Example: Email sent 16:00, Sep. 5 will be replied by 16:00, Sep. 7. Normal service resumes Sep. 9. 7.  Warehouse Operations   Order receiving & sign off, parcel dispatch, and value-added services will be suspended from 17:00, Sep. 4 to 09:00, Sep. 6. Processing will resume on Sep. 4 in sequential order, with full resume expected within 3 days. 8.  10x Compensation Policy   The policy will be temporarily inactive from 17:00, Sep. 4 to 09:00, Sep. 9, resuming after 09:00, Sep. 9. 9.Customs Clearance Documents The preparation of customs clearance documents will be suspended from 18:00, Sep. 4 to 09:00, Sep. 6. Documents will be processed within 48 hours after 09:00, Sep. 6. Normal service will resume on Sep. 9. If your parcel is held by customs, clearance typically requires 3-5 business days. If customs documents are needed, please apply through the parcel page as usual. We apologize for any inconvenience caused. Thank you for your continued support and understanding. Wishing all Superbuy users a wonderful day! The Superbuy Team August 25, 2025

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