Superbuy Service Upgrade Feedback Collection Activity Rules

🎁 Service Upgrade: Co-create a New Chapter 🎁 For 12 years, Superbuy has been by the side of millions of users on their shopping journeys in China. In 2024, your unwavering support helped us reach new heights: record-breaking order volumes, soaring service demands, and expanded warehouse capacities. As we face opportunities and challenges, Superbuy remains committed to our principle of "Exceptional Service, Customer First," continuously striving to enhance our services.

📜 Value-added Service Upgrade Feedback Collection 📜 Looking to 2025, we invite you to share your suggestions and expectations as we work together to create an even better shopping experience! 📅Activity Period:January 20, 2025, to February 18, 2025 (Beijing Time) 🙋‍♀️How to Participate:Leave your feedback and suggestions on the service upgrade page, including your satisfaction level, any issues faced during use, and your expectations for the service upgrades. 😊 Feel free to share your suggestions on social media platforms to garner support and likes from your friends! 🏆Reward Rules:

Basic Reward: Upon approval of your suggestion, you will receive 100 credits. Excellent Reward: If your suggestion is officially recognized as "excellent," you will receive an additional 2000 credits. The criteria for evaluating excellent suggestions include but are not limited to, innovation, practicality, and potential impact on service improvement. Super Reward: Among all suggestions deemed "excellent," we will evaluate their implementation value and complexity to select several "super excellent" contributors, who will receive cash rewards ranging from CN¥10 to CN¥200. We encourage everyone to actively share their valuable suggestions! Reward Distribution:Credit rewards will be credited to your Superbuy account after your suggestion is approved (credits can be used to offset international shipping fees, with 100 credits equal to CN ￥1 ). Cash rewards will be distributed to the winners' Superbuy accounts on February 26, 2025 (the reward funds can be used for placing orders or offsetting international shipping fees but cannot be withdrawn).

*Superbuy reserves the right to the final interpretation of this activity. Any questions or disputes will be addressed according to Superbuy's official guidelines. Superbuy eagerly anticipates your active participation! Together, let's build a superior overseas shopping service experience!

Thank you to every user participating in Superbuy's Service Upgrade Feedback Collection Activity! 🎉 Your valuable suggestions are the driving force behind our progress! Below is the list of winners for the "Super Reward" in this campaign:

We look forward to your continued participation in our other exciting activities. Your support is the source of our constant improvement! Wishing you a joyful life and happy shopping! 😊

Thank you to every user participating in Superbuy's Service Upgrade Feedback Collection Activity! 🎉 Your valuable suggestions are the driving force behind our progress! Below is the list of winners for the "Super Reward" in this campaign:

We look forward to your continued participation in our other exciting activities. Your support is the source of our constant improvement! Wishing you a joyful life and happy shopping! 😊

Diamond 发表于 2025-1-21 08:19 Can we submit more than 1 suggestion?

Yes, of course

Can we submit more than 1 suggestion?

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nickeywu 发表于 2025-1-20 15:09 Allow us to change the name of the parcel label when it enters the warehouse - sometimes sellers lis ...

Thank you for your suggestion! Please submit your suggestion on the Service Upgraded Page so you can get the rewards: https://www.superbuy.com/en/page/marketing/services/

Marco 发表于 2025-1-20 15:00 make it so u can claim other peoples parcel, if they didnt ship it out in the the given period or st ...

Thank you for your suggestion! Please submit your suggestion on the Service Upgraded Page so you can get the rewards: https://www.superbuy.com/en/page/marketing/services/

Allow us to change the name of the parcel label when it enters the warehouse - sometimes sellers listings labels are too long or incorrect so letting us change the label would be very helpful

make it so u can claim other peoples parcel, if they didnt ship it out in the the given period or storage of warehouse.

【Service Upgrade 1.0】| Superbuy Service New Upgrade! View Details> 【Service Upgrade 2.0】| 【Priority Stock-in】【Detailed Photo】Make a Shining Debut! View Details> 10x Value-added Service Timelines Compensation Policy View Details>

📝 2024 Superbuy Service Upgrade Overview 📝 🛒 Shopping Experience Upgrade Team upgraded: Shortened response times to provide a more efficient shopping experience. Procurement upgraded: Streamlined processes to make your sourcing experience smoother! 🏚 Warehouse Service Upgrade Warehouse Configuration Upgrade: Introduction of integrated information systems and automated sorting equipment to improve outbound efficiency. Photography Equipment Upgrade: Higher quality inspection photos to help you see more product details. 📦 Logistics Service Upgrade Line Experience Upgrade: In 2024, we are adding 46 new high-cost-performance logistics routes to provide more shipping options and save on shipping costs. Shipping Process Upgrade: Accurate data is provided all at once to enhance your shipping experience significantly. 👩‍💻 After-Sales Service Upgrade Superbuy proudly introduces the industry's first "10x compensation for delays" policy. If you choose our value-added services and we fail to complete them within the promised time frame, Superbuy will offer you ten times the compensation. This is not only a testament to our confidence in service quality but also a respect and commitment to your trust. We understand the value of time, so we are willing to take responsibility for any potential delays.