Notice of Delivery Delay for Certain U.S. Parcels

Dear Superbuy Users, We have been notified by our logistics partner that a portion of the parcels being shipped to the U.S. will need to be returned to Hong Kong for re-shipping due to customs inspection. Please note the following important information: 1, Affected Parcels: 352 parcels in total (see attached parcel list) 2, Expected Delay: 8-10 business days 3, Additional Fees: No additional fees for the return or re-shipping process 4, Affected Shipping Lines:     USA Air Cargo Preferential Line (General)     USA Air Cargo Preferential Line (Special)     USA Air Cargo Preferential Line-B     Tax-Free Air Mail (Actual Weight)     Tax-Free Air Preferential Line in EU&US     EU & US Duty-Free Preferential Air Cargo (General)     EU & US Duty-Free Preferential Air Cargo (Special)     EU & US Duty-Free Preferential Air Cargo-B Superbuy has always adhered to the principle of "Exceptional Service, Customers First," and we will: • Closely monitor the parcel dynamics and provide timely tracking updates • Issue a CNY 30 no-threshold shipping coupon as compensation to each affected customer We sincerely apologize for the inconvenience and thank you for your understanding and patience. If you have any questions, please feel free to contact our online customer service or email us at care@superbuy.com. Superbuy Team October 17, 2024

Interesting! Should we avoid these lines for now?

janekelenny replied at 2024-10-29 20:41 has anyone recieved updates regarding their package? I was told the package has now been confiscated

nope, looks like we won't be getting them

has anyone recieved updates regarding their package? I was told the package has now been confiscated

novoselskyymaxym0000 replied at 2024-10-24 21:33 Im one of them

same. hope it comes eventually

Im one of them

Good post

Mine had nothing restricted, but still being returned sigh

tobishop.iran replied at 2024-10-19 04:38 🔥🔥🔥🔥🔥

Fr

🔥🔥🔥🔥🔥

🤞

Interesting! Should we avoid these lines for now?

unlucky