Superbuy should be closed

It is really annoying having to be contacting them almost daily to receive a response from my packages, to tell you to wait and be patient, I have a package with more than 80 days and another with more than 40 days and there is no response from them.  The quality of their service is getting disgusting, they just know how to give the same answer over and over again I think we should all look for another page instead of Superbuy, they don't care about their customers, they just make money and make excuses, if my package is lost I are they going to say be patient again?

Qia replied at 2021-9-26 08:01 They are just being incompetent, blaming all the delays to covid while all other logistic services h ...

what other agents do you recommend me?

They are just being incompetent, blaming all the delays to covid while all other logistic services have no delays. They charged express shipping fees from clients but put our parcels on services with bottom priority. I will NOT use them ever again.

客户关怀部Daniel replied at 2021-9-23 17:35 I'm very sorry, I can understand your feelings very well; For the delay of the package, we sincerely ...

so give us a good explication about what's is happening we know is part the covid but dispite of that something rare us happening is for the crisis of navy transportation or what? I talked with some costumers from here and they are annoying that don't inform nothing about de route of EMS and SAL specifically.

I'm very sorry, I can understand your feelings very well; For the delay of the package, we sincerely apologize to you! For your two parcels, we will keep inquiring with the postal service and synchronize the logistics track to you in time. Superbuy does not directly participate in transportation. The results of package transportation need to be verified with the logistics party. We also hope to provide good results, which can reduce our pressure, satisfy users, and make money. Sorry, the current international transportation industry has insufficient capacity to cause package delays, which we cannot control, but we will do our best to negotiate for users and strive for early delivery of packages. Please pay attention to our follow-up response. Thanks again for your patience!