Wuhan EMS Suspends Service for Parcels Sent to USA

Dear users:

Greetings!

Upon notice from logistics provider, due to theongoing impact of COVID-19 in China and the peak season (11.11 ShoppingFestival), we are seeing a big surge in parcel numbers and limited shippingspace in flights. To make sure parcels can be delivered in time, Wuhan EMS willsuspend collection of parcels sent to USA as of today. If you want to sendparcels, please use EMS or other lines. We apologize for any inconveniencecaused. Once the service is resumed, we will let you know ASAP. Thank you foryour support!

Below is the email from logistics provider.

Rough translation of what displays in the pic:

Statement on International Parcel Delays

Dear customer,

Due to the surging volume of air cargo intransit from Shanghai and severe shortage of shipping space in flights, allyour parcels sent to US have been staying in the Logistics Processing Center ofShanghai Pudong Airport lining up for further handling. We are sorry to notify youthat the delivery time of parcels sent to US will be greatly extended, and weare not able to promise on anything in this regard. At present, our head officeis boosting air transportation capacity for the 5th time, and thebacklog of parcels will remain for some time. If more shipping space is available,we will let you know as soon as possible.

China Post (Wuhan) Co., Ltd.

Shipment & Delivery Division, InternationalBusiness Department

Nov. 4, 2020

Superbuy

2020.11.4

👍

crystalan92 发表于 2020-11-6 09:13 What is the updated delivery time from now for parcels in Shanghai?

hello，the parcels that have been delivered to Shanghai can no longer apply for interception and return, and we can only wait for the airline arrange flights. I am sorry that the specific delivery time of the parcel is temporarily unavailable. We will have a dedicated person to follow up on these parcels. If you have For other questions, you could consult with our customer service or apply parcel inquiry for correspondent parcels. Thank you for your support!

crystalan92 发表于 2020-11-6 09:13 What is the updated delivery time from now for parcels in Shanghai?

hello，the parcels that have been delivered to Shanghai can no longer apply for interception and return, and we can only wait for the airline arrange flights. I am sorry that the specific delivery time of the parcel is temporarily unavailable. We will have a dedicated person to follow up on these parcels. If you have For other questions, you could consult with our customer service or apply parcel inquiry for correspondent parcels. Thank you for your support!

What is the updated delivery time from now for parcels in Shanghai?

as27510 发表于 2020-11-5 05:29 What about parcels already sent through EMS Wuhan?

Hello! For your question, I will give you the following answers.We will provide different solution to the Wuhan EMS parcels according to the parcel's current logistic status: Normally, the parcel is sent out from our Huizhou warewhouse to Wuhan ,then go to  logistic company's  wuhan warehouse, then will be handed over to airline company. 1: if the parcel has left  logistic company's  wuhan warehouse and has been sent out to Shanghai, we will contact airline company to retrieve it. There is a little chance of returning it back successfully. If failed, the parcel will be kept shipping out. 2:if the parcels is still in logistic company's  wuhan warehouse, we will ask logistic company to return it back to our huizhou warehouse.  After we receive it, the shipping fee will be auto returned to your superbuy balance. We will restore the items. Then you could choose other available shipping line to ship it.   3: if the parcel is still in our huizhou warehouse, we will cancel the parcel for you directly. The shipping fee will be auto returned to your superbuy balance. Then you could choose other available shipping line to ship it.   If no available shipping line or any problem, you could consult with our customer service or apply parcel inquiry for correspondent parcels. Thank you for your support!

What about parcels already sent through EMS Wuhan?

thanks for the info.