到德国的包裹一直安检退回多次

什么情况? 这种情况自动重复 4月24日寄出的包裹 到现在还没出过中国 绝了 EUB的几个包裹也一个月出不去中国

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我寄加拿大的包裹被显示退回一次，但是第二次过关成功了。一开始我也是担心，直接找了ems的客服。他们说这情况一般不会退回包裹，而是二次安检。应该没问题的。

veragao 发表于 2020-6-1 19:26 我的sal在广州交航空公司后又推给进口海关最后退包了…原因不明…包裹没有敏感物资… ...

一毛一样 我SAL一个多月无进展 另一个EUB等了一个多月 没派件就退包 说转运公司给的地址信息有误 真的让人火大 损失惨重

veragao 发表于 2020-6-1 19:26 我的sal在广州交航空公司后又推给进口海关最后退包了…原因不明…包裹没有敏感物资… ...

亲，很抱歉给您带来不好的购物体验了，麻烦可以提供一下您的包裹号吗？方便我们为您查询具体情况哦~

我的sal在广州交航空公司后又推给进口海关最后退包了…原因不明…包裹没有敏感物资…

客服中心mona 发表于 2020-5-29 03:18 尊敬的客户， 您好， 感谢您的反馈，很抱歉所发生的情况给您造成的困扰，

客服有用不会在这里发

我和你一样情况 客户都是喊官话

尊敬的客户， 您好， 感谢您的反馈，很抱歉所发生的情况给您造成的困扰， 由于EUB的运输方式属于总包式，也就是说每个包裹会被归总到一个大的总包进行运输。 如果海关对整个总包查验时发现敏感品需要退回包裹会导致整个总包被退回， 如此时间重复发生会导致重复退包。 由于这是海关的行为也涉及执法，这在物流商和我们的控制范围意外，渴望您的谅解。 由于系统原因，目前现在我们无法帮您添加包裹咨询，如果方便的话您可以直接将此包裹情况在包裹咨询中反馈则会由售后人员专项帮您跟进。 如果您还有任何其他疑问也请随时联系我们，谢谢。 祝您生活愉快！

Schnecke 发表于 2020-5-28 22:19 可能是跟你寄的一批包裹中有个别没过安检，然后整批退回，我之前也碰到这个情况。 ...

疫情期间转运服务和速度都降低好多哦

迷雾 发表于 2020-5-28 22:05 两件衣服 一对珍珠耳环 完全没问题 客服人员老用官话回复 我也是无语

可能是跟你寄的一批包裹中有个别没过安检，然后整批退回，我之前也碰到这个情况。

两件衣服 一对珍珠耳环 完全没问题 客服人员老用官话回复 我也是无语

是不是防疫物资安检不给过？