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尊敬的用户:<br/>
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因不可抗因素,自疫情以来,各地物流均出现延迟、涨价、甚至部分国家线路关停等情况,从而导致部分用户无法顺利寄出包裹。为打造更好的仓储服务体验,Superbuy决定将平台免费仓储期从3个月延长至6个月,该调整将于北京时间4月23日开始执行,详细调整如下:<br/>
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1、2020年1月21日至4月17日(北京时间)期间提交的商品订单,在商品入库后,免费仓储期在原有3个月基础上,将额外延长3个月(共计6个月免费仓储期);<br/>
2、2020年1月21日至4月17日(北京时间)期间入库的商品,免费仓储期在原有3个月基础上,将额外延长3个月(共计6个月免费仓储期);<br/>
3、2020年1月21日至4月17日(北京时间)期间在库未寄出的订单商品,且未超期(入库时间未超过180天),免费仓储期在原有3个月基础上,将额外延长3个月(共计6个月免费仓储期);<br/>
4、2020年1月21日至4月17日(北京时间)期间状态转为“超期“的订单商品,系统将变更为“已入库”,并延长3个月免费仓储期。超出此期限后如仍不提包,商品状态变为“超期“。<br/>
<br/>符合以上4种条件的特殊场景说明:<br/>
1、对于在2020年1月21日至4月17日(北京时间)期间处于付费仓储期的商品,系统将顺延3个月后开始缴费;<br/>
2、对于在2020年1月21日至4月17日(北京时间)期间购买的“延长保管期”增值服务,系统将顺延3个月后开始生效;<br/>
3、对于在2020年1月21日至4月17日(北京时间)期间因国际退包、拆分订单等原因重新入库的商品,系统将重新开始计算入库时间,免费仓储期在原有3个月基础上,将额外延长3个月(共计6个月免费仓储期)。<br/><br/>
以上调整适用用户类型: 在4月17日前注册并完成邮箱验证,且提交包裹时寄送目的地为海外的Superbuy用户。<br/>
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感谢您一直以来的支持和信任,Superbuy与您共度时艰!<br/>
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Superbuy团队<br/>
2020.4.22<br/>
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Notice on Free Storage Period Extended to 180 Days<br/>
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Dear users,<br/>
Due to the COIVD-19 outbreak, we have been seeing logistics delays, price hikes, and even service suspension, which result in some users failing to send their parcels. To provide all our users with better warehousing service, Superbuy will extend the free storage period to 6 months (from 3 months), effective on 23 Apr., Beijing Time. The details are as follows:<br/>
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1. For product orders submitted from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total) after the product stock-in;<br/>
2. For products stored in the warehouse from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total);<br/>
3.For products stored in the warehouse whithout being delivered or under "Overdue" status from 21 Jan. to 17 Apr., 2020, Beijing Time, the free storage period will be extended for an additional 3 months (6 months in total);<br/>
4. For products under“Overdue”status from 21 Jan. to 17 Apr., 2020, Beijing Time, the status will be changed into "Stored" by the system, and the free storage period will be extended for an additional 3 months. If you still haven’t submitted parcels after such period expires, the product will be under "Overdue" status again.<br/>
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Note:<br/>
1. For products stored within paid storage period from 21 Jan. to 17 Apr., 2020, Beijing Time, the payment for such period will be delayed for 3 months;<br/>
2. For value-added services of "Storage Period Extension" purchased from 21 Jan. to 17 Apr., 2020, Beijing Time, the effective date of such extension will be delayed for 3 months;<br/>
3.For products returned to the warehouse due to parcel return, order splitting, etc. from 21 Jan. to 17 Apr., 2020, Beijing Time, the time of stock-in will be calculated again, and the free storage period will be extended for an additional 3 months (6 months in total).<br/>
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The above adjustments apply for Superbuy users who have signed up with e-mail verification before 17 Apr., and want to send parcels overseas at the time of parcel submission.<br/>
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Thank you for your support and understanding. Superbuy will always be here with you!<br/>
<br/>
Superbuy Team<br/>
22 Apr., 2020<br/>
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