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尊敬的用户，
您好！
因新冠肺炎疫情在全球蔓延，航班减少以及目的国采取防疫管制措施，较大程度的影响了包裹的正常转运，各物流线路包括EMS、香港DHL以及大陆DHL线路都出现了严重延误。在整个物流行业都普遍存在延误的情况下，Superbuy为使您能够尽快收到口罩等防疫用品，经过慎重研究，决定对大陆DHL线路进行了部分调整，由原来DHL代理承运改为现在DHL官方承运，以减少时间延误。此调整自北京时间3月31日20:00起执行（以包裹提交时间计算）。同时大陆DHL线路的部分国家的价格有调整，请您到运费估算页查询。
如您寄送口罩、防护服等不含液体、粉末和电池的防疫类用品，建议您优先选择大陆DHL线路，并请您将包裹重量控制在10KG以下、申报金额控制在USD660以下。口罩尽量单独寄送（不与其他商品在同一包裹中寄送）以降低被查验、退回等概率。
同时接DHL通知，自4月1日起，如果包裹被海关部门抽查到和确认为“低申报包裹”（即未如实申报包裹真实价值），则DHL公司会向寄件人收取惩罚性的RMB450/包裹的低申报货物附加费。如您的包裹被DHL认定“低申报包裹”，我司将不得不向您补收此低申报货物附加费,涉及的物流线路有香港DHL、大陆DHL、武汉DHL和大货专线。请您权衡利弊并合理填写申报价值，并在提交包裹后留意后续的站内信通知。
由此给您带来的不便，敬请谅解，感谢您的理解与支持！
superbuy团队
2020.3.31
Notice on Adjustment of Some Logistics Routes
Dear users,
Greetings!
Upon notice from logistics providers, due to flight cancellations as well as enhanced epidemic prevention and control measures implemented by destination countries caused by the COVID-19 pandemic, parcels shipped via any logistics routes including EMS, Hong Kong DHL and Mainland China DHL have sees significant delays. Under the special circumstances, to ensure you receive the epidemic prevention products such as masks ASAP, Superbuy makes some adjustment to the service of Mainland China DHL, in which your parcels will be shipped by DHL directly instead of DHL agents so as to minimize delays. This adjustment will be effective starting 20:00, 31 Mar., Beijing Time (subject to the submission time of parcels). At the same time, Mainland China DHL has adjusted the shipping cost for some countries. Please go to the page of Shipping Calculator for details.
If you want to send epidemic prevention products such as masks and protective suits without liquid, powder or batteries, we suggest that you select Mainland China DHL, and keep the weight of your parcel below 10KG with declared value below USD660. Masks should be sent separately (not in the same parcel as other products) to ensure they are less likely to be inspected and returned.
Meanwhile, per feedback from DHL, starting April 1, the sender will pay a punitive surcharge of CN￥450 / parcel if the parcel is inspected and determined as "parcel with low declared value" by the customs (i.e. the real value of the parcel is not declared truthfully). If your parcel is determined as "parcel with low declared value" by DHL, the surcharge will be borne by you. The logistics routes subject to this policy include Hong Kong DHL, Mainland China DHL, Wuhan DHL and Heavy Cargo Standard Express. Please enter the declared value carefully and reasonably, and pay attention to the inbox messages after parcel submission.
We apologize for any inconvenience caused! Thank you for your understanding and support!
Superbuy Team
31 Mar., 2020
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