| Logistics Routes | Latest Status | Affected Countries/Regions | Price Adjustments |
Applicable Countries/Regions
| Updated on | Logistics Performance | Notice | Notified by |
| EQ Preferential Line | Severe Delays | Canada, USA, Australia |
Effective as of 10 July |
Canada | 23 June, 2020 |
53% of parcels signed in June were delivered within expected transit time; parcels sent to Canada and the US saw severe delays due to longer scheduling of domestic flights | / | Logistics Provider |
| Tax-Free Line | Severe Delays | All countries where this route is available | / | / | / |
Severe delays occurred in June due to longer scheduling of domestic flights, and only 23% of parcels signed were delivered within expected transit time | / | Logistics Provider |
| IE | Transit time is up to standard | / | Effective as of 10 July | Click to view details | / |
90% of parcels signed in June were delivered within expected transit time; some parcels have not been signed yet | / | Logistics Provider |
| IE-MG | Transit time is up to standard | / |
Effective as of 10 July | Click to view details | / |
80% of parcels signed in June were delivered within expected transit time; up to standard | Due to lockdown caused by the epidemic, parcel delivery to Cebu, Philipines has been suspended until further notice (07/01/2020) | Logistics Provider |
| Ocean Carriage | Transit time is up to standard | / | Effective as of 10 July | Singapore | / |
37% of parcels signed in June were delivered within expected transit time; some parcels have not been signed yet, none of which is seeing extended transit time | / | Logistics Provider |
| Heavy Cargo Air Express | Transit time is up to standard | / |
Effective as of 10 July |
Malaysia, Singapore | / |
100% of parcels signed in June were delivered within expected transit time | / | Logistics Provider |
| India Express | Transit time is up to standard | / | / | / | / | Transit time is up to standard in June | / | Logistics Provider |
| Korea Express | A maximum of 2 categories can be included in each parcel (only one product per category) | South Korea | Effective as of 10 July | South Korea | / |
75% of parcels sent in May have been signed | Modification of billing method: parcels will be billed based on 【the greater of the actual weight and volume weight】, instead of 【only actual weight】. Volume weight = length * width * height (CM) / 6,000 | Logistics Provider |
| Hong Kong DHL | / | / | / | / | / |
98.76% of parcels sent in May have been signed;
Transit time extends for 6-7 days lately due to the epidemic, Dragon Boat Festival and 1st July celebrations in Hong Kong | Upon notice from Hong Kong DHL, given that the customs authorities of Spain and France have conducted strict inspections on parcels with low declared value, all parcels sent to these two countries need to be accompanied with proof of transaction value, or they are likely to be returned (the relevant fees will be borne by the sender).
Suspension of shipment to India | Logistics Provider |
| Heavy Cargo Standard Express | / | / | / | / | / |
97.02% of parcels sent in May have been signed | Collection of parcels sent to Kuwait has resumed, and DHL has resumed services for parcels sent to Saudi Arabia, but products with built-in batteries will not be accepted. | Logistics Provider |
| Mainland China DHL | / | / | Effective as of 10 July | UK, Germany | 28 June, 2020 | Transit time is up to standard in June | Products with batteries will not be accepted. In case of toys with dry batteries (button batteries), the dry batteries should be taken out before shipping. Mobilephones will not be accepted.
Suspension of shipment to India as of 28 June | http://bbs.superbuy.com/forum.php?mod=viewthread&tid=422730&page=1&extra=#pid711844 |
| / | / | / | Effective as of 10 July | Click to view details | | | / | / |
| Document Route | / | Philippines | Effective as of 10 July | Hong Kong, Macao, Taiwan (China) | / | Parcel quantity is strictly limited with backlog of parcels seen in Huizhou Warehouse | / | http://bbs.superbuy.com/forum.php?mod=viewthread&tid=447480&extra= |
| SF Express (HK) | / | / | / | / | / | Extended transit time with serious delays | Starting 5 June, 2020, SF parcels sent to the US may be impacted in terms of transit time and delivery area due to some regulations implemented locally, which may lead to delivery delays, and risks like parcel loss and damage during the last-mile delivery. We suggest that you figure out the risks before sending any parcel. If you still want to send parcels to the US, we will not be liable for compensation if your parcel is lost, damaged or delayed. We apologize for any inconvenience and thanks for your understanding!
Suspension of shipment to India | Logistics Provider |
| SF Third Day Delivery | / | / | Effective as of 10 July | Click to view details | / |
100% of parcels sent in May have been signed, with an average transit time of 2 days
| / | / |
| SF (Formerly PostNL) Air Mail (small) | / | / | Effective as of 10 July | Click to view details | / |
100% of parcels sent in May have been signed, with an average transit time of 2 days
| / | / |
| SF Logistics General Service | / | / | Effective as of 10 July | Click to view details | / |
70.8% of parcels sent in May have been signed, with an average transit time of 23 days | / | / |
| DHL Ecommerce | / | / | Effective as of 10 July | Click to view details | / |
100% of parcels sent in May have been signed, with an average transit time of 9.5 days | For parcels sent after March, no compensation will be made in case of any loss. | Logistics Provider |
| EMS | / | US, Canada | Effective as of 10 July | Click to view details | 23 June, 2020 |
Transit time significantly extended. 83.5% of parcels sent in May have been signed, with an average transit time of 28.5 days | 1.Backlog occurs for parcels sent from March to May, with 9.67%, 20% and 30% of them not signed respectively; transit time will be extended, with an extension of 2-3 months expected for SAL and EUB, and an extension of 1-2 months expected for EMS. The extension varies depending on different regions and is subject to the actual time when the parcel arrives;
2.Suspension of shipment to India
3.Collection and delivery of parcels sent to Oman and Peru via China Post Registered Air Mail and EUB has suspended as of 5 July | Logistics Provider |
| SAL | / | / | Effective as of 10 July | Click to view details | 23 June, 2020 |
90% of parcels sent in May have been signed | / | Logistics Provider |
| EUB | / | / | Effective as of 10 July | Click to view details | 23 June, 2020 |
20% of parcels sent in May have been signed | / | Logistics Provider |
| China Post Registered Air Mail | / | / | Effective as of 10 July | Hong Kong | 23 June, 2020 |
80% of parcels sent in May have been signed | / | Logistics Provider |
| HK Standard Express | / | / | Effective as of 10 July | Thailand | 23 June, 2020 |
31.5% of parcels sent in May have been signed | / | Logistics Provider |
| Thailand Line | / | / | Effective as of 10 July | Click to view details | / |
95% of parcels sent in May have been signed | / | Logistics Provider |
| Wuhan EMS | / | US, Canada, Australia | / | / | / |
Transit time is up to standard in May | / | Logistics Provider |
| Indonesia Line | / | / | / | / | / |
91% of parcels sent in May have been signed, with an average transit time of 25 days. One shipment sent to the US is currently in transit via ocean transport. |
Suspension of shipment to India | Logistics Provider |
| General Cargo Line | / | / | Effective as of 10 July | USA | / | 12% of parcels sent in May have been delivered within expected transit time. Warehouse overcapacity and manpower shortage led to serious delays. USPS/FEDX (the local couriers) did not pick up and deliver the parcels. This route is suspended currently. | / | Logistics Provider |
| General Cargo Line (small) | / | / | / | / | / | 13% of parcels sent in May have been delivered within expected transit time. Warehouse overcapacity and manpower shortage led to serious delays. USPS/FEDX (the local couriers) did not pick up and deliver the parcels. This route is suspended currently. | / | Logistics Provider |
| Australia Line | / | / | / | / | / | Service Suspended | / | Logistics Provider |
| Zealand Line | / | / | / | / | / | Service Suspended | / | Logistics Provider |
| Canada Tax-Free Line | / | / | Effective as of 10 July | Australia | / | Service suspended as of 4 April for all countries where this route is available | / | Logistics Provider |
| Australia E-Packet (By Sea) | / | / | Effective as of 10 July | Australia | / | Service Suspended | / | Logistics Provider |
| Superbuy Australia Air | / | / | / | / | / | Service Suspended | / | Logistics Provider |
| ARAMEX Express | / | / | / | / | / | Service suspended as of 10 April for all countries where this route is available | / | Logistics Provider |
| UBI Line | / | / | / | / | 7 April, 2020 | Extended transit time with serious delays | Service Suspended | Logistics Provider |
