Notification on Parcel Delay during Peak Season

Dear Users, Due to the surge in order volume and insufficient capacity of air freight caused by the peak season of cross-border online shopping, and the low processing efficiency of the postal service in the destination country, it is expected that the international logistics will be greatly affected, and the estimated delivery time of parcels may be delayed to some extent. Based on current monitoring of Superbuy, the following logistics routes are greatly affected: 1. Some parcels shipped via EMS to countries such as the United States, the United Kingdom, Canada, etc. are delayed (the estimated delivery time is extended to 15-20 working days). 2. The DHL route is affected by the continuous public events in Hong Kong, so the parcels are more likely to be inspected, some of which are pending for customs processing. At the same time, due to the lack of air space, the overall delivery will be delayed. 3. Some parcels shipped to countries including the United States, Canada, Brazil, Germany, etc. via EUB route have been delayed to some extent. If your package is delayed, please wait patiently. We have actively contacted logistics providers to follow up. We apologize for any inconvenience caused, and thank you for your understanding and support! Attachment: Screenshot of notice from China Post on delay for parcels shipped to the US (in Chinese)

Superbuy Team 11/04/2019

UPDATE PLEASE!!!!!!!

sarah.costard 发表于 2019-12-22 19:50 Does this also affect China Air Post to France? I shipped my order on November 27th and I don't have ...

Dear friend，I'm so sorry for that, can you please provide your PN number and wait for our customer service. We'll help you solve it soon，Thanks for your understanding.Place of starting a parcel inquiry: PC: Click user icon-My Superbuy-Parcel Details (of the parcel in question)-Problem Consulting

heyfromian 发表于 2019-12-20 01:07 any idea when period ends? after december ?

Dear friend, because the Christmas and new year's Day holidays are coming, airlines will significantly reduce international flights, and customs clearance and processing time limit will also be affected by holiday factors. It is expected that normal delivery time will be restored in late January 2020. We are very sorry for the inconvenience.

bobmen707 发表于 2019-12-19 23:12 My shipping status is still on "left export centre" since the 9th. So im assuming my order is curren ...

Dear friend, sorry for the inconvenience, could you please provide your package number to our online customer service, they will help you check the specific status of your package. Thank you!

Does this also affect China Air Post to France? I shipped my order on November 27th and I don't have any information. My shipping status is still on "left export country" since November 30th.

bobmen707 发表于 2019-12-19 23:12 My shipping status is still on "left export centre" since the 9th. So im assuming my order is curren ...

Dear friend，I'm so sorry for that, can you please provide your PN number and wait for our customer service. We'll help you solve it soon，Thanks for your understanding.Place of starting a parcel inquiry: PC: Click user icon-My Superbuy-Parcel Details (of the parcel in question)-Problem Consulting

any idea when period ends? after december ?

My shipping status is still on "left export centre" since the 9th. So im assuming my order is currently in the UK but just hasn't been updated yet for me to know? Considering its most likely been in the Uk because its been over a week since its left china, how longed you think it will take until I get my order? Many Thanks

lsd05 发表于 2019-12-18 00:14 No problem it arrived today!! Amazing service. Thanks

Thank you for your support！

No problem it arrived today!! Amazing service. Thanks

lsd05 发表于 2019-12-14 00:40 Hello will this currently affect DHL to UK deliveries ? Many Thanks.

Dear friend, yes, it also affect DHL to UK. Due to the surge in order volume and insufficient capacity of air freight caused by the peak season of cross-border online shopping, the overall delivery will be delayed. DHL package may be delay 1-3 working days. Hope you can understand, have a good day!

Hello will this currently affect DHL to UK deliveries ? Many Thanks.

chvngy 发表于 2019-11-20 23:27 Does this include DHL Express?

Due to the peak season, DHL has also been affected. However, as DHL is a commercial express and equipped with their own customs clearance and delivery service, compared with other logistics routes, the DHL is better. At present, DHL package may be delay 1-3 working days. If you need to send package, please arrange to send it as soon as possible, because there may be more delays because Christmas. Hope you can understand. Hava a good day!

Does this include DHL Express?

Simon Ofkil replied at 2019-11-10 08:45 Will this affect sweden?

Hi! I live in Stockholm and recently received a parcel through the Taxfree line. I did notice it taking about five days extra getting forwarded through London Heathrow. After that Postnord takes over and the shipping takes less than a day (maybe the only Postnord service with on time arrival I've ever experienced...). So If you use that service, I think you can expect a minor delay.

gaijd 发表于 2019-11-15 06:20 Wouldn't use these guys to order to Canada with EMS. You'll pay 100$ for shipping and never get your ...

We feel so sorry for that, and please provide your PN number and wait for our customer service. We'll help you solve it soon. Thanks for your kind understanding.

Wouldn't use these guys to order to Canada with EMS. You'll pay 100$ for shipping and never get your package. Package left originating country : OCTOBER 27th, not a SINGLE update and it is now NOVEMBER 14TH.

Simon Ofkil 发表于 2019-11-10 08:45 Will this affect sweden?

Dear friend, we haven't received notice about the delay of EMS to Sweden at present, but due to the  peak season of cross-border online shopping and Christmas coming, if you have parcel to ship, please summit it as soon as possible. If your package is delayed, please wait patiently. We will actively contact thelogistics providers to follow up, hope you can understand and thank you for your support!

gabwilson 发表于 2019-11-10 08:05 Does this include Australia? Will the large volume of orders affect Superbuy processing time?

Dear friend, we haven't received notice about the delay of EMS to Australia at present, but due to the  peak season of cross-border online shopping and Christmas coming, if you have parcel to ship, please summit it as soon as possible. If your package is delayed, please wait patiently. We will actively contact thelogistics providers to follow up, hope you can understand and thank you for your support!