A reply from CEO@SUPERBUY.COM (& about CEO@SUPERBUY.COM)

With SUPERBUY proclaiming a direct channel to CEO using CEO@superbuy.com, I started out with some skepticism and cynicism. After all, which CEO will bother with us, the end users? Which CEO will mean more than paying mere lip service and mean it sincerely? I am very pleasantly surprised (and in fact, flattered and honoured)! And I am very impressed! ceo@superbuy.com does provide a direct channel! And CEO Mr Gong, himself, does read regularly! Furthermore, he replies personally! And his replies are not superficial or rehearsed or scripted responses... I can even see my feedback and suggestions being seriously considered. To add, often, his replied came way past midnight- meaning after all the fire and fury of the day, before retiring to bed, he makes an effort! (Incidentally, his English is impressive! Definitely penned by him with his consistently distinct style and definitely not translated) I share with one of his meaningful emails:

PS. Of course, let us not spam him! Let us not abuse the channel CEO@SUPERBUY.COM! Constructive positive feedback and suggestions. Good things, if abused, will disappear. Then, in the end, we end users will lose out eventually and ultimately. Even complaints (I urge all to pen with objective facts and in neutral tone, especially after reading malicious, unreasonable, and uncouth posts- which are not deleted or removed or masker or reducted or censored by SUPERBUY BBS and this speaks volumes for SUPERBUY sincerity) And let us not forget:

i (WE) SHOULD BE THE ONE(S) SAYING THANK YOU

thx