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Submit Your Product Feedback and Claim 1500 Credits!

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发布时间: 2019-10-31 15:52

正文摘要:

Sometimes,our users will submit product-related feedback in their posts. However, there are so many posts and it is hard for us to summarize them. To ensure that your feedback can help us improve our ...

回复 ganiyatakinboye 发表于 2021-6-29 17:25:49

The items were delivered completely

回复 Jaredm.wu 发表于 2020-7-19 08:49:48

Submit Your Product Feedback and Claim 1500 Credits!

#ProductFeedback# The page that shows the "points spent" doesn't have a translation option. users who are not familiar with English or Chinese could be confused when trying to see what they redeemed their points on. Suggestion: have Superbuy app translate to a preferred language. example photo: the mix between both languages without the option to translate.

回复小小编 发表于 2019-12-16 11:23:04

mistermaxbrown replied at 2019-12-14 19:59 #ProductFeedback#. 1. The issue: Every time I use Customer Service chat, I start to type the senten ...

Sorry, I didn't understand your question. Can you send us a video of the problem? Email :service@superbuy.com

回复 mistermaxbrown 发表于 2019-12-14 19:59:18

#ProductFeedback#. 1. The issue: Every time I use Customer Service chat, I start to type the sentence but the chat deletes the second letter. For example, if I type "Hello" ...the chat will delete the "o" and all I have is "Hllo". So if I am not careful, the message I send will always miss the second letter. This only happens in the customer service chat on laptop. I have a video of this that I can show you. It is very hard with screenshots. I have tried to show you with screenshots. You can see I try to type the word "Is" but superbuy chat deletes the letter "s" and I have to retype the "s" I am using a macbook pro, connected to wifi OSX Sierra 1280x800 I do not know how to suggest this is fixed. It seems to be a software bug in your chat. It does not happen when I use my mobile app.

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回复小小编 发表于 2019-11-25 09:58:14

zhi_long_hong 发表于 2019-11-22 03:25 Support!

Thanks for your support

回复 zhi_long_hong 发表于 2019-11-22 03:25:59

Support!

回复 lingf31 发表于 2019-11-3 08:12:10

Thank you!!

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