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【物流问题专帖】物流问题莫慌，专属客服帮你忙！

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发布时间: 2016-11-1 12:03

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亲爱的用户：          Superbuy社区开通物流问题专帖啦！          物流问题莫慌，专属客服帮你忙！             ...

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rajah33 发表于 2026-2-12 22:15:17
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Tunnnna吞拿 发表于 2018-2-1 20:38:31
DHL单号1081876622，为了快点到多花钱寄DHL，结果四天了包裹连寄都没寄出来，一直是Shipment information received
小郡主 发表于 2018-1-12 16:40:21
我的快递2017年9.3就到英国，然后一直在海关没有清关出来，联系客服若干次，得到的回复永远就是自己联系邮局或者自己联系海关，你们公司收了快递钱就不管后续包裹情况了吗？ 这也就算了，我自己联系过邮局和海关，海关联系不上，邮局回复不清楚，我几千块钱的东西就这么打水漂吗？
superbuy客服中心polly 发表于 2018-1-9 17:26:22
老萝莉? 发表于 2018-1-9 04:18 运单号CP333577355CN，用的SAL，网站上写的一月二号就到海关了，本人没有收到任何通知。今天写信问了海关， ...
亲，很抱歉您的包裹出现这样情况。您的包裹是由德国邮政接收，交给DHL派送，您可以联系DHL核实具体情况。DHL电话：01805 345 3001/ 49-6103-765-60 /49 2173 390 6064   DHL查询查询结果
老萝莉? 发表于 2018-1-9 04:18:05
运单号CP333577355CN，用的SAL，网站上写的一月二号就到海关了，本人没有收到任何通知。今天写信问了海关，海关说他们那里没有这个包裹！ 请查一查这个包裹是在哪里，谢谢。
superbuy物流jerry 发表于 2017-11-25 16:51:25
殘达巴 发表于 2017-11-5 07:00 您好，运单号EK328056657GB，欧洲包税专线 2017/10/27 00:28:20  Released from customs 放行一星期了还没 ...
您好，很抱歉这么晚才看到您信息    您的包裹存在异常，由于周末物流商不上班，暂时无法核查，建议您立即申请包裹咨询或者包裹售后，我们客服MM会尽快为您处理哦。带来的不便，我们非常的抱歉。
bina 发表于 2017-11-14 19:29:51
hello 单号TE8977208   9号到现在没有任何更新状态 客服前两天回复说在飞机上  连续几天都在飞机上吗难道 现在客服也完全不回复了 很无语
Ivy1991 发表于 2017-11-6 05:18:38
你好，荷兰包税专线 PN1710312584 已经从10月27日到今无更新物流信息，客服答非所问搪塞我哎 真是很气人，我要知道延误的原因，是否丢件，太离谱了简直。包裹里的东西都好贵！请赶紧帮我解决，不要再随便打发我了，我要确切的消息。
殘达巴 发表于 2017-11-5 07:00:47
您好，运单号EK328056657GB，欧洲包税专线 2017/10/27 00:28:20 [ITALY London] Released from customs 放行一星期了还没动静
阿拉蕾的碎碎念 发表于 2017-11-2 06:32:21
22号提交的包裹。已经11天了
阿拉蕾的碎碎念 发表于 2017-11-2 06:30:32
你好，PN1710311561。31号到了伦敦海关也放行了。为什么迟迟没有sorted呢。谢谢
superbuy物流Lisa 发表于 2017-11-1 14:24:19
贾贾贾贾小金 发表于 2017-10-31 15:51 PN1710312564 包税专线 23号提交的包裹 到10.31号一周过去了还是还显示departed origin facility。请问现在 ...
您好，非常抱歉给了您错误的信息，与物流商核实，您的包裹因货量集中，航班不足，航空公司反馈未赶上此前的航班，现正在安排其他航班，请您再耐心等待下。包税专线的时效为7-15个工作日，超过时效您也可以申请售后补偿。请您放心，您的包裹我们会负责到底，有更新信息第一时间通知到您，谢谢
superbuy物流Lisa 发表于 2017-10-31 18:08:59
贾贾贾贾小金 发表于 2017-10-31 15:51 PN1710312564 包税专线 23号提交的包裹 到10.31号一周过去了还是还显示departed origin facility。请问现在 ...
您好，您的包裹25号已发往目的地了，等清完关目的地邮局接收就会有信息更新出来了，还请您耐心等待下哦，谢谢
贾贾贾贾小金 发表于 2017-10-31 15:51:51
PN1710312564 包税专线 23号提交的包裹 到10.31号一周过去了还是还显示departed origin facility。请问现在是什么状态 它有没有坐上飞机？这次是我用superbuy这么多次等得最久的一次……我好焦急………
superbuy物流jerry 发表于 2017-10-16 10:37:43
mc 发表于 2017-10-15 22:05 896592712 亲爱的，我12号发出的发裹，3天没动静了，帮我查查到哪了，怎么物流不动呢
小伙伴您好，您的包裹已安排12号发往欧洲，机场接收包裹后，下一步是在伦敦安排清关。派送时效是7-15个工作日，多多耐心等待下哈
mc 发表于 2017-10-15 22:05:42
896592712 亲爱的，我12号发出的发裹，3天没动静了，帮我查查到哪了，怎么物流不动呢 包税专线，PN1710296247 谢谢你 么么哒！！！
superbuy物流jerry 发表于 2017-10-14 10:22:15
小玩Rose 发表于 2017-10-14 05:03 PN1709286258 已经离开海关一周了、但跟当地邮局查还没收到货，是不是弄丢了？？急死了 ...
小伙伴您好，查询到您已经咨询客服MM，已经在为您处理，还请多多等待下客服MM的回复。祝早日解决问题
小玩Rose 发表于 2017-10-14 05:03:20
PN1709286258 已经离开海关一周了、但跟当地邮局查还没收到货，是不是弄丢了？？急死了
superbuy物流jerry 发表于 2017-10-12 14:39:57
阿拉蕾的碎碎念 发表于 2017-10-11 14:56 那何时我才能得到准确的回复
小伙伴您好，物流小哥已在另外帖子答复您，祝早日收到包裹！

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