【Class VI】 Customer Service—the secret recipe for Superbuy’s success!

<br/> Hey, you guys! Here comes a new class from ACE!<br/> <br/>

<br/> Are you wondering what questions we will answer this time?<br/> We Got You! In addition to getting your questions answered, Ace will present you with an awesome team in Superbuy!<br/> <br/> In our previous classes, you guys have learned much about logistics services, customs, parcels, and warehouse operation of Superbuy, and we gave away many benefits as well! The reason why ACE could always answer so many questions from you is because that Ace has a deep understanding of your needs and all the answers are based on real solutions. Of course, ACE is very glad to help you out. <br/>

<br/> But what ACE has done may be not enough, and after each class finishes, some questions are not answered in time. As the old saying goes, "Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime." , and before you get to know this awesome team, just take a look at how excellent it is!<br/>

--24 / 7 ingenious services to help you out--<br/> <br/> At Superbuy, there has always been a group of people who answer all kinds of inquiries and questions for global users. Yes, that’s our 24/7 online customer service team! And yes, they are all lovely boys and girls!<br/> <br/>

<br/> Whether it is freight estimate, tips for purchasing and forwarding, reminder of customs risks, order and parcel enquiries, pre-sales and after-sales processing, or logistics service and warehouse operation, they know better than ACE.<br/> Let’s check it out!<br/> <br/> Q1：How do you charge for purchasing / forwarding services?<br/><br/> Customer Service A: Hello, thanks for your question! The total cost of purchasing = product cost + domestic freight + international freight (calculated based on the volume and weight of your product, the selected logistics route and the delivery area) + customs clearance fee (variable depending on different transportation methods, generally CN￥8),<br/> Total cost of parcel forwarding = international freight (calculated based on the volume and weight of your product, the selected logistics route and delivery area) + customs clearance fee (variable depending on different transportation methods, generally CN￥8),<br/> Although your parcel is delivered by a third party carrier, Superbuy will always adhere to the principle of ingenious services and will do our best to provide the most suitable solution for you by negotiating with third party logistics providers, the whole process of which is cost-free!<br/> （Click to check Freight Calculator: http://www.superbuy.com/en/page/query/freight/）<br/> <br/> Q2：Customs Inspection<br/> <br/> Customer Service B: Hello, thanks for you question! Parcels shipped abroad need to undergo inspection at the customs of destination countries, which is basically done in the form of spot check. If the customs regards your parcel as a special one (e.g. bulky, heavy or containing sensitive items, etc.), it will contact the recipient for invoice or clearance documents. The costs incurred in the return or destruction of the parcel due to inability to contact the recipient or failure of the recipient to cooperate with procedures of customs clearance will be borne by the recipient.<br/> <br/> Q3：Parcel Returned from Overseas<br/> <br/> Customer Service C: Hello, thanks for you question! If your parcel has been sent abroad, but is returned due to "unqualified per international security inspection", “unsigned", "unknown address", "not delivered", etc, and the freight for re-delivery shall be borne by you.<br/> <br/> <br/> Anyway, you can find our customer service on the homepage of Superbuy website or App, through which you can ask anything about how to purchase from China.<br/> <br/>

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(App) <br/> <br/> If you have any questions, our customer service staffers are more than happy to answer them at any time. <br/> Whatever problems you run into, we will follow up wholeheartedly and get them solved effectively. We won’t let you down!<br/> (though the customer service team in Wuhan still cannot return to work at office currently, these young guys, sticking to the principle of the ingenious services, will try their best to provide our global users with the best shopping experience whatsoever.)<br/> <br/>

<br/> Alright, that’s all for today’ s ACE Class-【Customer Service】!<br/> We hope all users can have a hassle-free shopping experience from Superbuy! We are ready to be at your service anytime!<br/> <br/> Of course, ACE will continue to keep tabs on other concerns shared by users. <br/> Want to know the topic of our next class? Please stay tuned~<br/> <br/>

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