Things you need to know during the coronavirus outbreak

<br/> In view of the impact of the novel coronavirus outbreak on logistics, Superbuy rounds up a list of the timeliness adjustment rules of various e-commerce platforms, and makes work plans correspondingly so as to ensure normal transactions during this period while keeping our users and staff safe and healthy.<br/> <br/> 一、 Timeliness planning of e-commerce platforms<br/> <br/> 1.Adjustment and rules of shipping timeliness of e-commerce platforms such as Tmall and JD.com<br/> <br/> For orders paid from 00:00:00, 17 Jan., 2020 to 23:59:59, 9 Feb., 2020,<br/> （1）Ordinary orders: the sellers shall ship the products before 23:59:59 on 12 Feb., 2020;<br/> （2）Special orders: large products like furniture shall be shipped within 30 days;<br/> （3）Products of pre-sale and customization: the shipping timeliness is subject to the time claimed by the seller<br/> <br/> Note: during the coronavirus outbreak (from 23 Jan., 2020 to the date stipulated by the latest government announcement), products purchased from sellers in Hubei province will not be shipped by JD.com temporarily.<br/> <br/> For details, please see: The Updated Adjustment of Shipping and Transaction Process of Taobao during the Spring Festival in 2020 ( in Chinese).<br/> The Updated Adjustment of Service Timeliness of JD.com during the 2020 Spring Festival and Coronavirus Outbreak ( in Chinese)<br/> <br/> <br/> 2. Updated Adjustment of Service Timeliness of Superbuy<br/> <br/> To better fight and control the novel coronavirus pneumonia, we have made adjustments to the resuming time of various services as follows: (subject to further update):<br/> Order Processing: In consideration of users' demand, our shopping agents will start to work at home from [3 Feb.], but due to difficulties such as office being in remote areas, poor equipment and internet connection, etc., the purchasing timeliness will be affected (expected to be delayed by 1-2 days). The shopping agents will process all orders in turn according to the time of order submission, and priority will be given to orders with Speedy Response without additional charge. Service fee already charged for Speedy Response will be refunded to your account. Due to the delayed resumption of business for sellers of e-commerce platforms including Taobao and JD.com, the purchase and domestic delivery will be greatly affected. Thank you for your understanding and please wait patiently! For shipping timeliness, please see The Updated Adjustment of Shipping and Transaction Process of Taobao during the Spring Festival in 2020.<br/> <br/> Customer Service: it will be resumed from 9:00 on 5 Feb., and enquiries will be processed in turn by customer service staff via remote operation. The working hour will be 9:00-18:00 instead of 24 hours (subject to further update);<br/> <br/> Warehousing and Logistics: subject to further notice.<br/> <br/> The resuming time of above services is subject to the requirements of the Chinese government, and we will keep you notified of any update. Click to learn more! <br/> <br/> <br/> 二、 FAQs<br/> <br/> Many users want to know if their parcels will arrive as usual during the coronavirus outbreak. In light of various questions about the outbreak, we has made a list of FAQs for your reference. Please click here for details!<br/> <br/>

<br/> <br/> 三、Tips to fend off the novel coronavirus<br/> <br/>

<br/> <br/> Although we stay at home, our passion and feelings can be shared everywhere. For parcels shipped, Superbuy will take whatever it needs to ensure they arrive at your doorsteps in one piece. In terms of everyday life, ACE would like to share some health tips with you. First, let’s take a look at the following questions: <br/> <br/> How long can the novel coronavirus survive in the air and on the surface of objects?<br/> <br/> How to avoid being infected with the novel coronavirus when going outdoors?<br/> <br/> How to wear the mask properly?<br/> <br/> ······<br/> <br/>

<br/> <br/> ACE: according to the National Health Commission of the People’s Republic of China, the virus can survive on a smooth surface for hours and can survive for days with appropriate temperature and humidity. Some studies even found it can survive for five days! Therefore, it is very important to keep your hands clean and be extra careful about your personal hygiene!<br/> <br/> Given that the outbreak is still severe, we should double down on the prevention and control measures! Following the advice from the WHO, we would keep the virus away, and be safe and healthy.<br/> <br/>

<br/> That’s all for today! ACE reminds all you guys to take necessary virus prevention measures including washing hands frequently, going outdoors less, and wearing a mask if you have to go outside.<br/> <br/> During this special period, our work efficiency will be affected by the equipment and internet connection, and the timeliness of our services will be slightly delayed. We apologize for any inconvenience caused and thank you for your understanding! Superbuy will launch some promotions after we officially get back to work on 10 Feb., and please rest assured that we will not let you down!<br/> <br/> Please feel free to leave a message if you have any questions and we will do our best to answer them. Superbuy is here with you to overcome all difficulties together! We wish you health and happiness every day!<br/> <br/> <br/>Welcome more users to join below official accounts:<br/> Weibo：Superbuy购物<br/> WeChat：Superbuy购物<br/> facebook：Superbuy Shopping<br/> YouTube：Superbuy<br/> LinkedIn: Superbuy Official<br/> <br/>

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Thanks for the information