Dear Superbuy Users,
As the Year of the Horse approaches in 2026, the Superbuy team extends our warmest wishes for a joyful Spring Festival, abundant vitality and prosperity, and good health to you and your family!
Our service schedule during the Spring Festival holiday is as follows:
Spring Festival Holiday: February 14, 2026 – February 22, 2026 (Beijing Time)
Resume service: 09:00 February 23, 2026 (Beijing Time)
To help you plan your purchasing and shipping arrangements in advance, here is the adjusted schedule for various services before, during, and after the holiday:
I. Purchasing & Order Placement
You can submit purchasing orders as usual during the holiday. The service schedule is as follows:
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II. Warehousing and Packing
1.Product Warehousing:
Pause receiving and signing for goods: 17:00 on February 13, 2026
Pre-holiday warehousing timeline: Products signed for before 17:00 on February 13, 2026 will be warehoused by 18:00 on the same day.
Resume receiving and signing for goods: 09:00 on February 23, 2026
Post-holiday warehousing timeline: Due to a large volume of packages after the holiday, there may be delays in processing product warehousing. Thank you for your understanding.
2.Parcel Packing:
Pre-holiday warehousing schedule:
Parcels paid for before 00:00 on February 13 will be packed before the Spring Festival holiday.
Packing schedule after holiday:
Parcels paid for after 00:00 on February 13 will be processed in order of payment starting from 09:00 on February 23.
Friendly reminder: Due to the high volume of packages after the holiday, processing times may be delayed. Thank you for your understanding.
III. Customer Service and Inquiries
Customer service will be available as follows:
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IV. Payments and Refunds
Processing Time for Withdrawal and Offline Remittance:
Applications submitted between February 13th at 18:00 and February 23rd at 09:00 will be processed starting from February 23rd at 09:30 in the order of submission. The overall processing time will be delayed by approximately 48 hours.
V. Shipping and Logistics
1. Customized Logistics Inquiry Processing Time:
Service Suspension Time: February 13th, 2026, at 18:00
Service Resumption Time: February 24th, 2026, at 09:00
Note: Due to potential inquiry backlog during the holiday period, the overall processing time will be delayed by approximately 48 hours starting from the resumption of service. Thank you for your understanding.
2. Shipping Schedule for Various Logistics Routes:
Below is the updated schedule for each shipping route during the holiday:
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VI. Sharing Activity
Applications for sharing rewards submitted between February 9th at 00:00 and February 22nd at 23:59 will be reviewed starting from February 25th at 09:30, with rewards issued by February 26th.
VII. Value-Added Services Notice
The 10 x compensation policy for value-added services will be suspended from February 13, 18:00 to February 25, 23:59.
From 00:00 on February 26, 2026, the policy will continue to apply for services purchased under this policy.
We sincerely apologize for any inconvenience caused by the holiday schedule. Thank you for your continued support and understanding of Superbuy!
Wishing you and your family a joyous Lunar New Year filled with happiness, good health, and prosperity in the Year of the Horse.
Superbuy Team
January 29, 2026
