On-Time Delivery Guarantee，¥ 20 Only for Max. Guarantee of ¥ 400/Shipment!

楼主 · 发表于 2021-11-22 17:44:16

As COVID-19 still runs wild worldwide and peak shopping season already kicks off, cross-border logistics have been greatly affected: less flights and shipping spaces, longer waiting times for shipping arrangement, higher risk of customs inspection, and insufficient shipping capacity. The result? Parcel delays and subpar user experience. In order to provide users with a better shipping experience as well as optimized delivery time guarantee and after-sales service, we have upgraded the service of On-Time Guarantee. Starting from Nov. 9, 2021, we made the commitment to all Superbuy users, that is,“Parcel Delays, We Compensate”. I. Premium for On-Time Guarantee 1. Optional service; fixed premium: RMB 20 / shipment; II. How to Claim Compensation If you’re worried about parcels being significantly delayed, you can purchase On-Time Guarantee: Take Hong Kong DHL as an example. If you’ve purchased On-Time Guarantee for a parcel shipped out of our warehouse on Nov. 9, the service will be effective on Nov. 9. If the parcel is under “Undelivered”status after 15 working days (i.e. Nov. 29), you can claim compensation of RMB 400 due to parcel delay. If your parcel meets the conditions for compensation, please submit an application to us within 60 calendar days.

(for details, please visit: https://www.superbuy.com/en/page/help/#p51_112_helpId1398) If you’re worried about parcels being damaged or lost during transit, you can purchase Parcel Value Preserver and Parcel Safety Protector of SuperCare Plus; I. Premium for SuperCare Plus (Parcel Value Preserver & Parcel Safety Protector) : After submitting parcel and selecting logistics line, you can purchase SuperCare Plus, fill in the insured value according to the actual value of products in the parcel, and click Confirm.

II. How to Claim Compensation Take Hong Kong DHL for example. If you’ve purchased Parcel Value Preserver for a parcel shipped out of our warehouse on Nov. 9, the service will be effective Nov. 9. If the parcel has been shipped out for over 2 months with any of its status not updated for over 15 days, you can claim compensation right away. If you’ve purchased Parcel Safety Protector and the parcel and products inside are found to be damaged when received, please keep relevant proof as per the compensation requirements so that you can claim compensation from us. （for details, please visit：

https://www.superbuy.com/en/page/help/#p51_112_helpId1399）

发表于 2021-11-23 16:48:19

发表于 2021-12-3 02:59:28

noted

发表于 2021-12-3 04:52:13

on time delivery is applicable for china post or air cargo or other cheaper ship methods ?

发表于 2025-3-12 06:24:49

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发表于 2025-5-27 15:19:40

Superbuy now offers a “Delayed Delivery, Compensation” service for a fee of 20 RMB per package. If the package is not delivered after 15 working days, you can claim 400 RMB in compensation. In addition, you can purchase the SuperCare Plus package to insure the value and safety of the package.

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发表于 2026-1-6 22:26:40

I find the compensation service for delays quite useful during this peak logistics season. mapquest is an useful site.

发表于 2026-4-9 05:59:17

Old Post but nice

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