DHL emergency suspension of pickup services in China Mainland for 4 days (18-21 April)

Dear Customers, According to the urgent notice from the logistics provider, as per the serious backlog of parcels, it need to take a long time to send them out, therefore, the official DHL will suspend the pickup service within mainland China from April 18 to April 21, and resume it on April 22. Please forgive if cause you any inconvenience, thank you for your understanding and support! Superbuy Team 17 April 2020

Thank you for letting us know. Does that mean that for the time being SF Express is more appropriate to the US?

That means after April 22. Can DHL Express send dust masks.?

sheik124 replied at 2020-4-18 10:47 Thank you for letting us know. Does that mean that for the time being SF Express is more appropriate ...

Thank you for supporting superbuy. This notice only says that the official DHL will been suspended for 4 days(18-21 April), and it has no direct impact on other channels.You can choose the service of SF Express Our company has many channels for you to choose to send packages to the United States.for your reference ：Linehttps://www.superbuy.com/en/page/query/freight/

beautifulhairshopp replied at 2020-4-18 13:32 That means after April 22. Can DHL Express send dust masks.?

It depends on the delivery requirements of the logistics channel, we will inform you immediately if there have any other news .thank you

Hello, did the delivery requirements about the masks changes now?

g.goektepe445 发表于 2020-4-22 19:23 Hello, did the delivery requirements about the masks changes now?

Thank you for your feedback. I'm sorry for the trouble caused to you. The current mailing policy for masks has not changed in the last week. Upon latest notice from logistics providers, they will suspend the collection of anti-epidemic supplies as of today due to restrictions enforced by Chinese government and the customs. The logistics routes affected are as follows: Hong Kong DHL, Heavy Cargo Standard Express, Mainland China DHL, Wuhan DHL, Canada DHL, IE, IE-MG, Superbuy Economic Line, Heavy Cargo Air Express, Ocean Carriage, India Express, Australia E-Packet (By Sea) Plus, FedEx IP Pak is only available for non-medical masks. DHL Ecommerce (Economy Line) will be unavailable as of 20 Apr. SF (Formerly PostNL) Air Mail (small), GeneralCargo Line and General Cargo Line (small) will be unavailable as of 21 Apr. If your parcel is subject to the above situation, and has been shipped while not being scheduled for air transport yet, it may be returned to our warehouse. Please pay attention to your inbox messages, and resubmit your parcel with other logistics routes or forward it domestically in case of return. In addition, given the extended transit time recently, any parcel is highly likely to be delayed. We suggest that you purchase locally for some urgent products. Once the above routes are available again, we will let you know immediately. We apologize for any inconvenience, and thank you for your understanding and support! Please check the following link for details: http://bbs.superbuy.com/forum.ph ... &extra=page%3D1