Superbuy Australia E-Packet （By sea）line Suspension Notice

Dear Users,

There are increased parcel delays associated with the Superbuy Australia E-Packet （By sea）. We have already communicated with the logistics provider many times, however, the logistics provider could not offer a valid solution to the problem. Also, the logistics provider is slow on handling problems like parcel tracking, lost parcel compensation, and error enquiries. These problems are hurting our service standards and reputation.

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We discussed the issue carefully and decided to suspend this line from Nov 30, 2018 but we will still follow the parcels submitted before Nov 30, 2018. We apologize for any inconvenience and we will continue to search for better logistics lines for you. If you have any questions, please contact our online customer service team.

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Superbuy Team

2018.11.20

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